Glynn Smith Chevrolet Buick-GMC

Reviews

3.6 out of 5 3.6
45 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    November 27, 2018

    Dishonest dealership lie . Mechanic mostly part swap. Keep car several weeks. Suppose be installing ECM programming . Later tell you ( customer it's... your timing -5(-7) $2500 fix timing . You be better off going to lynch chevy auburn . Real dealer ship. In my case lynch fix car several day . Only fuse box. Glenn smith never diagnosed promblem from beginning .(wow) lynch chevy now earn my business .

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 24, 2018

    MR. OTIS PRESTON, WAS VERY, VERY HELPFUL, KNOWLEGABLE, ANSWERED ALL QUESTIONS ASKED OF HIM. HE'S VERY PROFESSIONAL WHEN IT COMES TO HIS JOB AND CUSTOMER... SERVICE. WE ENJOYED OUR VISIT TODAY AND THE PURCHASE OF A 2018 SILVERADO. WE DEFINITELY WILL REFER FAMILY AND FRIENDS TO HIM.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're so glad to read such a positive review about Otis! Thank you for your feedback, Atherton! We can't wait to see you again!

  • September 3, 2015

    Great Experience nice and friendly staff. Worked to get what we needed at a great price.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    May 16, 2018

    If you are in the market for a new or used automobile, please do not go to Glynn Smith Chevrolet Buick GMC . It is not the same dealership that it was... 5 years ago. There are a few salesmen out there that could careless if you buy from them or not. If you do make sure you get everything written down…

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    May 11, 2018

    Sent my truck to get the main brake lines replaced. I spent 2 grand on repairs. The service was horrible. It took a week to get my truck “fixed”.... When I picked up my truck, it died on me on the way home and none of my gauges were working. I wouldn’t recommend this place even to my enemies. 0/1000000000

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 9, 2018

    Andy Taylor is a good man. He had the sale well, and has been very helpful after the sale.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Gary, thanks for your kind words about Andy! We hope to be of assistance to you again in the future!

  • 5.0 out of 5
    April 9, 2018

    Purchased a 2018 GMC Sierra 1500 a few weeks ago and I was very pleased with the overall experience of the salesman and staff at Glynn Smith Chevrolet,... Buick, GMC.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Danny O Hall, thank you so much for this wonderful response! Thank you again for choosing Glynn Smith Chevrolet Buick GMC and we hope to see you ag...ain.

  • 5.0 out of 5
    February 9, 2018

    Just bought a 2015 Camaro z/28r out of state sight unseen. My salesmen was Mitch Tolbert. Mitch was very helpful throughout the whole deal. Took as many... pictures of the car as I wanted. Car was exactly as described. Just an overall great experience.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're glad we could help you out and get you the vehicle you wanted! Come see us again for anything else you may need!

  • 1.0 out of 5
    January 23, 2018

    I visited Glynn Smith Chevrolet today to look at a used Camaro Z/28. I had been in contact with the salesman, Otis via email for a couple of days. I had... a few questions about the car and they were quickly answered. The last email I received asked me if I’d be willing to come view the car in person and take it for a spin. I responded that I would be able to visit this afternoon. So I drove from Birmingham to look at this car. When I got to the dealership they said Otis was with a customer and another gentleman showed me the car. When I asked about driving the car, he said there are no test drives for this car. I showed him the email and he brought out his manager, Brian. Brian said for this type of car we need to know you’re serious about it and agree on numbers beforehand. They also would check my credit to make sure I could afford the car to begin with. I asked him why this wasn’t included in the emails, he said those emails are template based. It was at this point his demeanor became more frustrated that this conversation had yet to end. I wasn’t about to have my credit dinged for a car I wasn’t sure I would like. Primarily because the car had just over 4,000 miles but it already had three owners. So that was a red flag. His response was it has low miles and warranty. Then it began to sprinkle and he said this car isn’t safe in the rain with these tires. This was the first thing we agreed on our entire conversation, and then I decided to take my business elsewhere. I’m not upset that they restrict test drives on high performance vehicles. I get it. But what I don’t understand is why this wasn’t communicated in the multiple emails prior to my visit? And why did I leave this dealership feeling ashamed for having the audacity to want a test drive that I scheduled ahead of time?

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you, Mr. Fowler, for contacting us on the Z28 Camaro a few days ago. We know that you will agree that this is a very special vehicle with over ...500 horsepower. We do limit test drives on this type of vehicle based on a variety of situations. . There are a number of questions that determine the level of interest, customer wants and needs, and where the customer is in the buying process/the timeline of purchase. On this unique vehicle a test drive is the last step in the process. Unfortunately, the short time you were here we were not able to complete our discussion. We do agree we could have done a better job of communicating this with you prior to your arrival. We have added additional training for our staff to help prevent this in the future.

  • 3.0 out of 5
    March 29, 2017

    I was not impressed with how they get you in and out. Very slow buying process. You need to let the salesman know more about what's going on and communicate... with him. I hate it when the salesperson has to go the the sale manager all the time. Just hire all sale managers and be done with the bull crap.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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