Permian Ford-Lincoln

5.0 out of 5 5.0

Reviews

5.0 out of 5 5.0
90 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 22, 2018

    I was able to walk in and get the oil and cabin filter changed very quickly. The staff are very friendly and courteous.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 8, 2017

    My service manager at Permian Ford "always" checks my Lexus out entirely before handing my keys back to me. He also resets the on-board computer so that... the "maintenance required" notifications is turned off. My Lexus currently has over 184,000 miles and I attribute this to the care that my car has received at Permian.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rebecca, our Staff works hard to go the extra-mile for our valued guests! Our team is dedicated to providing top-quality service, and we're so happy t...o hear that your experience reflected this.

  • September 15, 2015

    GREAT EXPERIENCE! SALES STAFF IS FRIENDLY, BEST PRICES IN THE AREA!!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 8, 2017

    Was told that they would take care of a service or repair and never to this day been taken care of and now being told they are not going to fix or repair... anything.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, for reaching out to us. Your opinion plays an integral part in our customer service. Our manager would really like to help turn your experi...ence around. If you would be willing to give us another chance, please contact our manager at (575) 393-6176 to discuss what we can do to help.

  • 1.0 out of 5
    January 20, 2017

    Can't get anyone to answer the phone. They tried to charge for warranty work.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of ou...r valued clients. We appreciate the opportunity to speak with you and resolve this matter.

  • 5.0 out of 5
    October 3, 2016

    Great place to buy a vehicle Good professional sales person DANNY FIERRO

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy to hear that you were pleased with your experience here at Permian Ford-Lincoln, Robert! Thanks so much for your kind review and recommend...ation. Wishing you a great day until the next time we meet.

  • 1.0 out of 5
    September 9, 2016

    HORRIBLE customer service. They wont assist with anything! Everyone that you need to talk with to escalate an issue is either "away" or "very hard to reach".... I will NEVER purchase any vehicle from Permian Motor Group (Ford, Chevy, GMC, Toyota, Nissan) and will definitely never purchase a Ford again.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Joshua, we always strive to do 100% for all of our customers so we?re extremely disappointed to hear of your negative experience with us. Please reach... out to us at (575) 393-6176 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. We look forward to your call.

  • 5.0 out of 5
    August 27, 2016

    Salesperson is very friendly and works hard to get you a vehicle you want.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Helen, we are pleased to hear that you had a great experience and appreciate your kind words.

  • 5.0 out of 5
    August 16, 2016

    Friendly, professional, excellent customer service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 29, 2016

    Michael Nance answered all of my questions. Jeff Curtis, the mechanic, came out and explained why he recommended changing my brake pads. Didn't just... talk about but actually showed me what the wear indicators were. Great job guys.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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