Mission Bay Chevrolet

Reviews

4.6
(92 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Worst Oil Change Job

I dropped off my vehicle today in the morning for an oil change, I get a call back from Brandon that the air filter and cabin filter need to be replaced, cost is excessive, I decline, Brandon doesnt seem to care and hangs up, no body calls me when the vehicle will be ready or is ready, yet they call me for add ons, I called 3 times through the day only to be transfered to Brandon that never picked up the phone, I show up at 4 to find out they are closed, my vehicle is sitting behind their gates with the windows open and nobody cant do anything about it until Monday, this is great, hopefully the overnight condensation of salt-water doesnt damage the interior long term, I dont even know why they get a star, ill rather pay jiffy lube or any other, at least I know my vehicle is done in 15 min and not 48 hours, Good job, Mission Bay Chevrolet!!!!

1.0

I dropped off my vehicle today in the morning for an oil...

I dropped off my vehicle today in the morning for an oil change, I get a call back from Brandon that the air filter and cabin filter need to be replaced, cost is excessive, I decline, Brandon doesnt seem to care and hangs up, no body calls me when the vehicle will be ready or is ready, yet they call me for add ons, I called 3 times through the day only to be transfered to Brandon that never picked up the phone, I show up at 4 to find out they are closed, my vehicle is sitting behind their gates with the windows open and nobody cant do anything about it until Monday, this is great, hopefully the overnight condensation of salt-water doesnt damage the interior long term, I dont even know why they get a star, ill rather pay jiffy lube or any other, at least I know my vehicle is done in 15 min and not 48 hours, Good job, Mission Bay Chevrolet!!!!

2.0

Replaced parts that weren’t broken

Tried to find an electrical short. Replaced parts and short still exists. My car is still in the lot and service hasn’t contacted me to say they can’t fix my car and to pick it up. They have car sales people contacting me instead of service contacting me to say they can’t fix my car and to come get it after They replaced parts that weren’t broken.

5.0

Service was very competent and courteous . I had a...

Service was very competent and courteous . I had a excellent experience with this dealer. Would recommend them to anyone.They were economical and fast. No worries at all.

1.0

Scammers! Mentirosos y mala onda!

Liars in sales!! ..tried to scam me and not taking good covid precautions. If you call them be prepared to be called 20 times a day even when u ask them to stop!!!!out of all the dealerships I have ever been to in my life this is by FAR the most unprofessional, shady and downright unfriendly.

5.0

Mission bay chevrolet

Due to COVID Jake Erwin ,our salesperson helped us over the phone and when we finalized the deal he delivered our new truck to our home (even with a full tank).

1.3

Where do I begin with my experience with this...

Where do I begin with my experience with this dealership!! First, I have never stepped a foot in this dealership and everything was done over the phone. No one likes to be fast talked, none like ones unprepared for a conversation, and no one liked to be BSed. The conversation started out good and ended badly with me telling them our future business is over. I will not mention names on this post; however, what I can say this dealership preaches it is run by a fellow veteran such as myself yet does not treat us the same way; perhaps it was just the employee I suppose who turned my kindness into anger in a matter of 5 minutes or less. My advice to her is to not fast talk ones who are looking to do business with the dealership, be prepared when people need numbers, and the traditional advice is to call back your clients with numbers not some off the wall stuff. What brought me to call this dealership was because it is owned and operated by a fellow veteran, perhaps, good training should take place with those who start a conversation with a fellow veteran, Manny!! I do believe the first contact is the one who gets the contract; she failed and received a blunt go away!! The last conversation with a manager after many times asking her I need to speak to that person was a failure on her part. It is unfortunate we could not do business together no matter what it took to make a deal!! Good luck!!

5.0

New Car Purchase

City Chevrolet was over all a great experience when it came to my new truck. The staff was great, Frank was very helpful as he answered al of my questions in regards of my new truck. I recommend this dealership to purchase your new car or truck due to the fact that is a clean and professional dealership in our sunny San Diego!!! Definitely a 2 thumbs up for City Chevrolet. Thank you guys!!!

5.0

David A got us the tahoe we wanted and was totally...

David A got us the tahoe we wanted and was totally awesome, The finance dept did a fantastic job, Liz A, santee, we will tell all our friends about our great car buying experience

5.0

Leader in customer service

Wow! I really did not want to leave my house to buy a car but I had no choice when mine died. Thanks for making the experience worthwhile. Great job with following the rules of social distancing. Great team that wants to make sure you get what you need. Oh and thanks Alberto Hernandez for picking me up at my front door! Out of this world service.

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