Rick Hendrick Dodge Chrysler Jeep RAM

Reviews

Average Ratings

4.2
339 lifetime reviews. Includes reviews of Rick Hendrick Dodge Chrysler Jeep RAM from DealerRater.com
  • A very pleasant experience.

    From the time we existed our vehicle to driving out new car off the lot, we were treated professionally. Our salesman Rob was knowledgeable and li...


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    From the time we existed our vehicle to driving out new car off the lot, we were treated professionally. Our salesman Rob was knowledgeable and listened to our needs and wants that both my husband and I wanted. He was not pushy yet couldn't do enough to get us into our new car. The finance gentleman explained everything and we did not feel obligated and purchase the extra service package. We have dealt with many different car dealers and being new to the area we feel very confident in choosing Rick Hendrick Dodge Chrysler Dealer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Katie is the BOMB!

    Our sales lady was quick and to the point. We went in found what we wanted and Katie did the rest. She made it a great buying experience and was v...


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    Our sales lady was quick and to the point. We went in found what we wanted and Katie did the rest. She made it a great buying experience and was very friendly throughout the purchase. Plus I have called her a few times since and she is always ready to answer questions or assist in any way. Thank you Katie I love my Jeep Renegade. ¿¿

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best car buying experience

    I had a great experience at this dealership the service was excellent and I got a wonderful car thank you again to the wonderful sales staff


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    I had a great experience at this dealership the service was excellent and I got a wonderful car thank you again to the wonderful sales staff

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Sales service all
    June 2, 2017

    We have purchased 5 vehicles in the last three years all from Hendrick Dodge in Charleston on Savannah Highway. From sales, finance manager, gene...

    Rick Hendrick Dodge Chrysler Jeep Ram

    Thank you for your kind review, Rita and Doug! We're so grateful for your loyal business and always look forward to working with you. Don't hesita...


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    We have purchased 5 vehicles in the last three years all from Hendrick Dodge in Charleston on Savannah Highway. From sales, finance manager, general manager, service, all rate far above any dealership we have been to. Friendly, knowledgeable, courteous in every aspect of the word. We will never use another dealership again. Call out to Serena for all of her hard work and also Bobby the GM who have both been over accommodating. So....kudos Hendrick, you have the best and the best work for you. Doug and Rita Bedell, Ravenel, SC.

    Does recommend this dealer
    Rick Hendrick Dodge Chrysler Jeep Ram

    Thank you for your kind review, Rita and Doug! We're so grateful for your loyal business and always look forward to working with you. Don't hesitate to let us know how we can be of service to you again in the future.


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  • horrible service department

    If you have an appointment time set, it doesn't matter. Had appointment time set for when they open at 7:30, at 11 I go out and get an update and ...


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    If you have an appointment time set, it doesn't matter. Had appointment time set for when they open at 7:30, at 11 I go out and get an update and they are just starting on my vehicle. This isn't the first time here. They need to take notes from their sister Chevrolet service department. I never have issues there when I take my wife's car.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Would Not Recommend
    May 30, 2017

    I brought my Jeep to this dealership to have a clutch service and rear main seal repaired on my 2004 Wrangler. After leaving the vehicle with them...

    Rick Hendrick Dodge Chrysler Jeep Ram

    Thank you for taking the time to share more of your experience with us. We'd like to resolve any remaining issues that you may have and I invite y...


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    I brought my Jeep to this dealership to have a clutch service and rear main seal repaired on my 2004 Wrangler. After leaving the vehicle with them for five days I returned to find my Jeep gained two hundred miles on my odometer plus my gas tank was completely empty after being brought in full. I attempted to speak with the service manager expecting him to have the same feelings as me regarding the issue but was offered a "free tank of gas" in return. I then went to the general manager who promised a partial refund on the total that seemed fair to me. After waiting two full weeks for the check to arrive I called and had to enquire just to get the check sent out. If I could give any advice it would be to stay away from this dealership and its maintenance department. I will not be returning to a Rick Hendrick dealership for anything in the future.

    Does not recommend this dealer
    Came in for service or repair
    Rick Hendrick Dodge Chrysler Jeep Ram

    Thank you for taking the time to share more of your experience with us. We'd like to resolve any remaining issues that you may have and I invite you to contact me directly at William.fee@hendrickauto.com. Thank you for your business, I look forward to addressing your concerns as soon as possible. Best, Bill Fee Service Manager William.fee@hendrickauto.com (843)763-8400 ext. 6760


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  • Service Department Failed Trip
    February 23, 2017

    I went to the service department morning for my appointment arriving 15 minutes early for a 20,000 mile service for my one-year-old Ram 1500 Spor...


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    I went to the service department morning for my appointment arriving 15 minutes early for a 20,000 mile service for my one-year-old Ram 1500 Sport. I also had a notification of a rear passenger brake light out on arrival I discovered it was the third brake light. I was informed that white aren't covered under my warranty anymore even though the truck is only one-year-old. After a couple hours I'll check with the service advisor to figure out when my truck was going to be ready and was told that I was going to be the next one in and it would only be another 2 1/2 hours. The appointment was scheduled for me to wait. The service advisor did not ask or confirm my situation. It ended with me waiting another 15 minutes to get my truck back after I told him I can't wait that long. Also I discovered that 3rd brake light failure is very common in these trucks because of foam gasket failure which would be covered under warranty. Thankfully I found out how the service department there operates before I made the decision on buying a new 2500 series truck. I know what brand I won't be buying.

    Does not recommend this dealer
    Came in for service or repair

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  • Car Purchase

    I bought a car from this dealership a few years ago through Isiah white and he was great. They didn't have the car I wanted on the lot but Isiah w...


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    I bought a car from this dealership a few years ago through Isiah white and he was great. They didn't have the car I wanted on the lot but Isiah was able to get the car I wanted in just a few days. This past December I was ready for another car and had no doubts about who I wanted to buy from. Again Isiah was able to get the car I wanted even though it was not on the lot. I was very pleased with my purchase both times and will return in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Dishonest,
    February 20, 2017

    Gave all my information on a trade, picked out a vehicle online, had all information necessary to appraise my vechicle. I was told we are very clo...


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    Gave all my information on a trade, picked out a vehicle online, had all information necessary to appraise my vechicle. I was told we are very close. Tricked me into coming in only to get the runaround. Wanted to give me wholesale on my vehicle and retail on theirs. Gave me a sale order and was $10,000 higher than discussed on the phone. No wonder there were no other customers in the showroom at 3:00 Friday afternoon. Why do dealerships treat people like that?

    Does not recommend this dealer

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  • They got it right for a hard-to-please customer.

    A complex transaction had made the new car experience difficult in the beginning. Jon and Jeff got involved and made it work out fine in the end. ...


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    A complex transaction had made the new car experience difficult in the beginning. Jon and Jeff got involved and made it work out fine in the end. Good job on their part to let this customer feel that he was dealing with well trained professionals.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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