Rick Hendrick Dodge Chrysler Jeep RAM

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Reviews

Average Ratings

4.3
334 lifetime reviews. Includes reviews of Rick Hendrick Dodge Chrysler Jeep RAM from DealerRater.com
  • A very pleasant experience.

    From the time we existed our vehicle to driving out new car off the lot, we were treated professionally. Our salesman Rob was knowledgeable and li...


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    From the time we existed our vehicle to driving out new car off the lot, we were treated professionally. Our salesman Rob was knowledgeable and listened to our needs and wants that both my husband and I wanted. He was not pushy yet couldn't do enough to get us into our new car. The finance gentleman explained everything and we did not feel obligated and purchase the extra service package. We have dealt with many different car dealers and being new to the area we feel very confident in choosing Rick Hendrick Dodge Chrysler Dealer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Service Department Failed Trip
    February 23, 2017

    I went to the service department morning for my appointment arriving 15 minutes early for a 20,000 mile service for my one-year-old Ram 1500 Spor...


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    I went to the service department morning for my appointment arriving 15 minutes early for a 20,000 mile service for my one-year-old Ram 1500 Sport. I also had a notification of a rear passenger brake light out on arrival I discovered it was the third brake light. I was informed that white aren't covered under my warranty anymore even though the truck is only one-year-old. After a couple hours I'll check with the service advisor to figure out when my truck was going to be ready and was told that I was going to be the next one in and it would only be another 2 1/2 hours. The appointment was scheduled for me to wait. The service advisor did not ask or confirm my situation. It ended with me waiting another 15 minutes to get my truck back after I told him I can't wait that long. Also I discovered that 3rd brake light failure is very common in these trucks because of foam gasket failure which would be covered under warranty. Thankfully I found out how the service department there operates before I made the decision on buying a new 2500 series truck. I know what brand I won't be buying.

    Does not recommend this dealer
    Came in for service or repair

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  • Car Purchase

    I bought a car from this dealership a few years ago through Isiah white and he was great. They didn't have the car I wanted on the lot but Isiah w...


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    I bought a car from this dealership a few years ago through Isiah white and he was great. They didn't have the car I wanted on the lot but Isiah was able to get the car I wanted in just a few days. This past December I was ready for another car and had no doubts about who I wanted to buy from. Again Isiah was able to get the car I wanted even though it was not on the lot. I was very pleased with my purchase both times and will return in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Dishonest,
    February 20, 2017

    Gave all my information on a trade, picked out a vehicle online, had all information necessary to appraise my vechicle. I was told we are very clo...


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    Gave all my information on a trade, picked out a vehicle online, had all information necessary to appraise my vechicle. I was told we are very close. Tricked me into coming in only to get the runaround. Wanted to give me wholesale on my vehicle and retail on theirs. Gave me a sale order and was $10,000 higher than discussed on the phone. No wonder there were no other customers in the showroom at 3:00 Friday afternoon. Why do dealerships treat people like that?

    Does not recommend this dealer

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  • They got it right for a hard-to-please customer.

    A complex transaction had made the new car experience difficult in the beginning. Jon and Jeff got involved and made it work out fine in the end. ...


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    A complex transaction had made the new car experience difficult in the beginning. Jon and Jeff got involved and made it work out fine in the end. Good job on their part to let this customer feel that he was dealing with well trained professionals.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Russell C.

    Overall the service Ken Appel gave us was good and we are enjoying our new Durango.


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    Overall the service Ken Appel gave us was good and we are enjoying our new Durango.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Awesome salesman Isiah(Sean) very professional!!

    Awesome salesman Isiah(Sean) very professional!! I told Sean what I was looking for within days he called me with my new baby. Best car purchase ...


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    Awesome salesman Isiah(Sean) very professional!! I told Sean what I was looking for within days he called me with my new baby. Best car purchase experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • review

    It has been 19 years since I purchased a new vehicle and my experience purchasing this one was smooth sailing. Although I had a couple days wait f...


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    It has been 19 years since I purchased a new vehicle and my experience purchasing this one was smooth sailing. Although I had a couple days wait for my attorneys to read over my contract I was still treated with care by Isiah White and Barrett Brown, they made my buying experience great and less stressful. Claudia B

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • customer

    I was very pleased with the service I received. There was no hassle and they did not put me in a vehicle that I did not want. Hats off to Mr. Isi...


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    I was very pleased with the service I received. There was no hassle and they did not put me in a vehicle that I did not want. Hats off to Mr. Isiah White and Ms. Serena Gosset.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Experience

    I had a great experience at Rick Hendrick Dodge while finding my new Jeep. Isiah was very knowledgeable and helped me pick out the right Jeep for ...


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    I had a great experience at Rick Hendrick Dodge while finding my new Jeep. Isiah was very knowledgeable and helped me pick out the right Jeep for me. Highly recommended.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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