New 888-780-7287 Dealer Website
Used 888-810-0686 Email Dealer
Service 888-379-4251

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Reviews

Average Ratings

4.8
341 lifetime reviews.
  • Purchased my dream car - Great Experience!

    Thanks for working w/ me and making it possible! I Love My Altima!!!

    Dealer Response

    We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a profession...


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    Thanks for working w/ me and making it possible! I Love My Altima!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a professional and helpful setting. We appreciate your review and hope we can continue serving you for many years to come.


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  • Brake repair

    To Whom It May Concern, This was my worse experience with Ford Dealership in the 35 years of driving. I'm a Professional JET Mechanic for over 3...

    Dealer Response

    We're extremely disappointed to hear about your negative experience at our dealership, Keith. Our customers mean a great deal to us and we regret ...


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    To Whom It May Concern, This was my worse experience with Ford Dealership in the 35 years of driving. I'm a Professional JET Mechanic for over 30 years to let you know I know what I'm about to share with you and what I'm talking about. I'd specifically explained to the Service Manager taking my order not to resurface my rotors and install brakes only in the front. I'm very easy on brakes and rotors and have been that way all my life. However, when I left Jones Ford my truck was pulsing when it didn't before when applying my brakes. I returned immediately to Ford and explained to the Service Manager my truck is pulsing and had not previously? Later to find out the mechanic wrongly resurface my rotors and ruin them. Cause the Manager later explained that they now are in serviceable. Question? If they where inserviceable now why weren't they inserviceable when they put on my brakes? Crazy? However, I had to go elsewhere to have my truck repaired correctly. I'll never ever do any business with Jones Ford ever again. I had no refund or nothing to satisfy there mistake? If you want your brakes done correctly don't go to Jones Ford. As a season JET Mechanic if I do faulty work on the Big Jumbo Commercial Jets that I work on like they have to me I would Jeopardize hundreds of people LIVES. SIGN KC/USMC VETERAN

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We're extremely disappointed to hear about your negative experience at our dealership, Keith. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. Please reach out to Tom Jones at (843) 744-3311 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. We look forward to your call.


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  • Used car purchase

    Great buying experience. I would easily recommend a friend.


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    Great buying experience. I would easily recommend a friend.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • New Car Buying Experience at Jones Ford

    Brian Smith with Internet Sales was terrific. He was helpful in locating the Explorer model and color and getting back with me on the details and...

    Dealer Response

    Thank you for a great review and your business. We are always happy to hear about a great experience and a terrific salesman like Brian. Thank you...


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    Brian Smith with Internet Sales was terrific. He was helpful in locating the Explorer model and color and getting back with me on the details and pricing. The process was smooth and professional. I shopped around on the Internet and researched other Ford dealerships within a 250 mile radius and was pleased with the price received from Jones Ford.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for a great review and your business. We are always happy to hear about a great experience and a terrific salesman like Brian. Thank you again and we look forward to serving you in the future.


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  • VERY POOR ONLINE SERVICE

    I made an appointment to bring my vehicle in for service or I should say an "attempt" to do so was made. No text-email-phone call was returned to ...

    Dealer Response

    Dear Joe From Summerville, In order to serve and respond better to your review please send back your name and appointment date. Our goal is to p...


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    I made an appointment to bring my vehicle in for service or I should say an "attempt" to do so was made. No text-email-phone call was returned to confirm appointment arrangements. The amusing thing about the online site was that I had two chat pop ups asking me if I needed help. I just wanted to arrange for an appointment in the service department...So I filled out the online service appointment sections with three different ways to contact me... So two different employees on chat duty but no one to arrange or confirm online service appointments.. Been over a week and no one has yet to contact me through any means for my service arrangement request...AVOID if you desire courtesy.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Dear Joe From Summerville, In order to serve and respond better to your review please send back your name and appointment date. Our goal is to provide outstanding customer service to every customer. Thank You, Tom Gray / CRM Director Jones Ford


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  • Great Service from the Service Dept.

    I needed a part for my Ford F250 that I had purchased from another dealership several months ago. Called multiple dealerships in my hometown and o...


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    I needed a part for my Ford F250 that I had purchased from another dealership several months ago. Called multiple dealerships in my hometown and others to determine the part number that i needed to order and had no success. Called Jones Ford and they were the only dealership that was able to determine which part I needed and helped me in accessing my spare tire. They were the only dealership that was able to adequately assist me after many calls to other dealerships in my area and in the charleston area. The service department is AWESOME! Thanks for the help!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Totally impressed!

    I had a great experience in the service department. My car was taken into the service area in a timely manner. I had about an total time of an hou...

    Dealer Response

    Kathy, thank you for using our service center and for a great review. We hope you will keep us in mind for all your service needs.


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    I had a great experience in the service department. My car was taken into the service area in a timely manner. I had about an total time of an hour wait which was good. I was totally impressed with the new facility.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Kathy, thank you for using our service center and for a great review. We hope you will keep us in mind for all your service needs.


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  • Warranty

    Upon arriving for my appoinment, no one had any record of the work being done. It was taken care of but caused a delay.


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    Upon arriving for my appoinment, no one had any record of the work being done. It was taken care of but caused a delay.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Ford Fiesta service

    2011 Fiesta-service bulletin repair.Service was fine, as was staff.


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    2011 Fiesta-service bulletin repair.Service was fine, as was staff.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Lewis Lee

    New facility makes it quick and easy for routine services like oil changes, tire rotations, etc. Pricing is also competitive, wait time is not bad...


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    New facility makes it quick and easy for routine services like oil changes, tire rotations, etc. Pricing is also competitive, wait time is not bad either. I will be back.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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