Henry Brown Automotive Group Hours
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I want to start out by saying that I am an employee of Henry Brown and work in the service department. That being said, I have worked places that you... get pushed behind "Real Customers" as if you weren't important. I was never treated like that.. Hubby and I were not sure what we wanted so we took many test drives...Willy was patient, kind and very professional with us. He was never pushy or made me feel like I was wasting his time, even though I felt like I was. Once we chose our 2019 Chevy Traverse, everything went quickly and smoothly in finance with David Ide...... Again he was not pushy, super nice and professional. Mike Miller the Sales Miller made sure I was getting the best treatment along the vehicle buying path... and that I was!! I watch all the salesman here on a daily basis and really like them all and like the way they deal with customers... Thanks for making my buying experience an awesome one!!
Thank You Kathy! Enjoy your new ride!!!!
General Sales Manager
Bought a new Dodge ram and very happy with the vehicle. The salesmen, Willie Dodt and Barrinton Staine were awesome! Friendly, no pressure sales type of... dealership.
We appreciate you in taking the time to share your comments and experiences related to your last service visit. Our goal is to provide every guest wit...h affordable, professional and friendly service each and every visit. We look forward to having the opportunity to serve you again in a near future. Henry Brown is here to provide you with the excellent experience and service that you deserve. Sincerely, Henry Brown Casa Grande
We researched vehicles online and went into the dealership with a list of vehicles to see. We were not descended on by a pack of vulture sales people as... we have been at other dealers. We were allowed to enter the building without being accosted. Arturo met us inside after we had asked for a sales person. He was friendly and helpful. He showed us all of the vehicles that we asked about, taking the time to let us inspect the cars and answering questions knowledgably. He offered the carfax for the car we chose to test drive and went over it with us. He was friendly and helped us to make an informed decision as to which vehicle to purchase. The whole process took only a couple of hours, not 1/2 a day or more as it has been at other dealers. We were satisfied with the experience and have already recommended the dealership to friends who are looking to purchase another vehicle.
Made an appointment on Monday for Wednesday. Oil change and recall to replace power steering rack. Asked them to make sure parts were in stock. Dropped... off his morning, everything OK. 3 Hours later get a call they have to order steering rack, will take a few days. It is a 70 mile round trip for me to drop off truck, which is why I confirmed parts before hand. They acted as if another 140 mile double round trip was no big deal. WORST EVER!
I want to thank you for taking the time to write your experiences regarding your recent visit. Our client¿¿¿s comments give us important feedback on o...ur performance and provide us with great ideas on how to improve our service. Please accept my most sincere apologies for your experiences with us here at our dealership. Thank you again for you valuable remarks and we hope to welcome you back in a not too distant future. Sincerely Henry Brown Service
They went out of their way to accommodate me and get the jeep I was looking for. Willie, the salesman was so kind and kept me informed during the month... leading up to me getting my jeep.. Great dealership and they are super friendly
This is my third vehicle purchase from this dealer. While every purchase was a pleasant experience, this last purchase was by far the best. All the sales... staff were friendly and helpful. My salesman Willie, listened to what I was interested in, worked to find a vehicle that matched those interests and then worked to structure the best deal. The whole process was stress free and enjoyable. I drove away in the new Durango I wanted and know that I will continue to visit this dealership for my service needs as well as any future purchases!
This was my first time at this dealership and I was treated very well the whole shopping and test driving experience was great I'm definitely happy with... my purchase and they have earned a customer for life
they will find you the best deal that suits your needs. they worked really hard to get me into the car i wanted. highly satisfied.
We appreciate you in taking the time to share your comments and experiences related to your last visit. Our goal is to provide every guest with afford...able, professional and friendly service each and every visit. We look forward to having the opportunity to serve you again in a near future. Henry Brown is here to provide you with the excellent experience and service that you deserve. Sincerely, Henry Brown Auto of Casa Grande
Sales & Leasing Consultant
Our experience could not have been better and they had the best price on the vehicle we were looking for. It was well worth the drive from North Phoenix... to Casa Grande. We replaced our 2002 Silverado with a 2018 Silverado. Our old friend had 226,000 miles of memories. Our sales rep Willie was a pleasure to work with. Well done to the entire team at Henry Brown. Again, it was worth the drive and we enjoyed our ride home in our new Silverado.
Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the... most excellent customer experience. We are glad that your time with us was a pleasant one and we hope that we can be of service to you again in the near future. Warmest Regards, Henry Brown Auto Group