Henry Brown Chrysler Jeep Dodge RAM

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Reviews

Average Ratings

4.0
155 lifetime reviews. Includes reviews of Henry Brown Chrysler Jeep Dodge RAM from DealerRater.com
  • Friendly Dealership, reasonable prices

    We researched vehicles online and went into the dealership with a list of vehicles to see. We were not descended on by a pack of vulture sales peo...


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    We researched vehicles online and went into the dealership with a list of vehicles to see. We were not descended on by a pack of vulture sales people as we have been at other dealers. We were allowed to enter the building without being accosted. Arturo met us inside after we had asked for a sales person. He was friendly and helpful. He showed us all of the vehicles that we asked about, taking the time to let us inspect the cars and answering questions knowledgably. He offered the carfax for the car we chose to test drive and went over it with us. He was friendly and helped us to make an informed decision as to which vehicle to purchase. The whole process took only a couple of hours, not 1/2 a day or more as it has been at other dealers. We were satisfied with the experience and have already recommended the dealership to friends who are looking to purchase another vehicle.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Friendly staff. competent work
    January 14, 2017

    As a visitor to Casa Grande, I needed immediate service to my vehicle to fix a mistake I had made, plus routine servicing. I showed up without an...


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    As a visitor to Casa Grande, I needed immediate service to my vehicle to fix a mistake I had made, plus routine servicing. I showed up without an appointment but Kirk was able to fit me in immediately and when over the details of the work to be done and the pricing carefully with me. He was also there when I picked up the vehicle the next day and he had already entered a discount for Palm Creek residents for me without me having asked for it. He was a real pleasure to deal with. The shuttle car was immaculate and the driver was most courteous and pleasant.

    Does recommend this dealer
    Came in for service or repair

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  • Return Customer!

    We just purchased our 4th vehicle in 6 years from Henry Brown. We make road trips back to the Midwest and like to wonder around Arizona, so we ten...


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    We just purchased our 4th vehicle in 6 years from Henry Brown. We make road trips back to the Midwest and like to wonder around Arizona, so we tend to put a lot of miles on a car. In addition, we like our comfort, so we decided to go for a larger SUV We are always impressed with the friendliness of the sales staff and are on first name basis with our Service Advisor because we follow a strict oil change schedule We have never had an issue with ANY visit that wasn't solved or answered with a quick call or inquiry. Great all-around team!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Henery Brown

    Beyond helpful,knowledgeable, and professional. They took the time to answer all of our questions, showed us all the cars that fit our needs,and h...


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    Beyond helpful,knowledgeable, and professional. They took the time to answer all of our questions, showed us all the cars that fit our needs,and helped up narrow down to the perfect car. Jeff and Joe were a dream to work with. I look forward to my next purches from Henery brown and I'm telling everyone about my great expericance.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Air conditioning eval
    July 22, 2016

    My wife set in the 110 heat while staff walked around and refused to help whenever I asked an employee if the had somewhere out of the heat to wai...


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    My wife set in the 110 heat while staff walked around and refused to help whenever I asked an employee if the had somewhere out of the heat to wait he said" with a stupid question like that no"after 10 min standing there a man claiming to be the manager wanted 180.00 for an evaluation of my air conditioner and he could not tell me how long the eval would take 3 to 4 days maybe no guarantee

    Does not recommend this dealer
    Came in for service or repair

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  • Picked up Jeep Cherokee
    May 16, 2016

    On April 20th, I picked up my Jeep Cherokee from Henry Brown. The service was excellent and professional. I would recommend this company to anyone...

    Henry Brown Chevrolet Chrysler Jeep Dodge

    We appreciate you in taking the time to share your comments and experiences related to your last sales visit. Our goal is to provide every guest ...

    Henry Brown Chevrolet Chrysler Jeep Dodge

    Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, p...


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    On April 20th, I picked up my Jeep Cherokee from Henry Brown. The service was excellent and professional. I would recommend this company to anyone I know who is interested in purchasing a vehicle. Great job, Henry Brown.

    Does recommend this dealer
    Henry Brown Chevrolet Chrysler Jeep Dodge

    We appreciate you in taking the time to share your comments and experiences related to your last sales visit. Our goal is to provide every guest with professional and friendly service each and every visit. We hope to have the opportunity to serve you again in a near future. Henry Brown Auto of Casa Grande is here to provide you with the excellent experience and service that you deserve. Sincerely, Henry Brown Auto of Casa Grande

    Henry Brown Chevrolet Chrysler Jeep Dodge

    Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, professional service at all times. Thank you for your kind words. We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future. Sincerely, Henry Brown Auto of Casa Grande


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  • Terrible Dodge Service
    April 9, 2016

    Terrible service. Took vehicle there for warranty work - issue with transmission noise. The first time, they said they duplicated the noise, but s...


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    Terrible service. Took vehicle there for warranty work - issue with transmission noise. The first time, they said they duplicated the noise, but said there was no problem. After we contacted Chrysler, Inc. we were instructed to take vehicle back to a dealership. We selected Henry Brown because of location. Apparently, Henry Browns' tech was to talk with Chrysler tech about issue. Received a call from service manager and was told the tech did not hear anything wrong. When we picked up the vehicle, we knew the radio had been turned on by tech as we had turned radio off so the noise could be heard. The radio was on and tuned to a different station than what we listen to. Perhaps that had something to do with the tech not being able to hear noise? The kicker was that the service manager told us that it was probably tire noise and we should take the vehicle to another Dodge dealership! Doesn't seem that they really want to help Dodge customers. Will never take a vehicle to them again.

    Does not recommend this dealer
    Came in for service or repair

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  • Service
    March 31, 2016

    I brought my vehicle in for service (simple oil change) and when the vehicle was returned to me there was damage to the steering and steering colu...

    Henry Brown Chevrolet Chrysler Jeep Dodge

    I want to thank you for taking the time to write your experiences regarding your recent visit. Please accept our sincerest apology for any troub...


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    I brought my vehicle in for service (simple oil change) and when the vehicle was returned to me there was damage to the steering and steering colum. When brought to the service advisors attention he had no explanation, when brought the service managers he had a tech quickly look at the vehicle and proceeded to claim that the damage was already there. I will not bring my vehicle here again.

    Does not recommend this dealer
    Came in for service or repair
    Henry Brown Chevrolet Chrysler Jeep Dodge

    I want to thank you for taking the time to write your experiences regarding your recent visit. Please accept our sincerest apology for any trouble or inconvenience you may have encountered. We have distributed copies of your message to our department supervisors involved with your comments. Your feedback is important to us and we are taking action from the items you have outlined. Our goal is to provide every customer with the best service our team can offer. . We hope you give us the opportunity to serve you again in a near future. Sincerely, Henry Brown Service of Casa Grande


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  • Outstanding Sales and Repair
    March 7, 2016

    This was my first maintenance and repair, and I have to say that getting the car fixed was the same great experience I had when buying. Everyone...

    Henry Brown Chevrolet Chrysler Jeep Dodge

    Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, pr...


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    This was my first maintenance and repair, and I have to say that getting the car fixed was the same great experience I had when buying. Everyone has been genuinely friendly and have been honest so far. My experience with Henry Brown in Casa Grande has far exceeded my previous experiences with other dealerships and I have complete confidence that I will always be taken care of there.

    Does recommend this dealer
    Came in for service or repair
    Henry Brown Chevrolet Chrysler Jeep Dodge

    Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, professional service at all times. Thank you for your kind words. We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future. Sincerely, Henry Brown Auto of Casa Grande


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  • I wanted a used truck, but what I got was...
    February 12, 2016

    My wife and I had decided that I really could use a truck for all of my projects; however I was not looking forward to the looking & buying proce...

    Henry Brown Chevrolet Chrysler Jeep Dodge

    Dear , Thank so much for posting a review, We really appreciate you taking the time to share your experience with us. We are glad that your time ...


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    My wife and I had decided that I really could use a truck for all of my projects; however I was not looking forward to the looking & buying process. After several fruitless searches at local dealers and on the internet, I was about to give up. Then I called Henry Brown Chevrolet in Casa Grande, Arizona. I spoke with Travis who patiently listened to my needs, wants, and wishes and then gave him my contact information. He got back to me a day later with picture of a gorgeous new Chevy Colorado. Although I wasn???t thinking about buying a new vehicle, the wife and I decided to drive up for a look. Of all the car buying experiences I have ever been through, this one was the best. Everyone was pleasant, professional, and efficient. There was absolutely no pressure involved in the process of buying my truck, and the trade in value for my 2009 V.W. Beetle (excellent condition) was much more than I expected. Finalizing the sale was surprisingly fast and pleasant, which almost never happens. This dealership is far and above any dealership I have been to in all of my 60 years. I could not recommend Henry Brown Chevrolet higher. Thank you for selling me such a wonderful truck, but more so for the way you all conducted yourselves. My wife and I will be back for that ???Other Chevy??? as soon as we pay this one off (Mama wants her Corvette). Count on it!

    Does recommend this dealer
    Henry Brown Chevrolet Chrysler Jeep Dodge

    Dear , Thank so much for posting a review, We really appreciate you taking the time to share your experience with us. We are glad that your time with us was a pleasant one and hope that we can be of service to you again in the near future. Sincerely Henry Brown Auto of Casa Grande


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