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Reviews

Average Ratings

4.3
79 lifetime reviews.
  • Great dealership, staff and easy purchase

    I am a proud owner of a new 2017 Ford Explorer Sport. I was going though Costco and they sent me to Rockwall Ford. I received a call from Gus Do...

    Dealer Response

    Hello Scott, thank you so much for reviewing our store and Joe, Gus and Mason in particular! We are glad to hear the Costco purchasing program wo...


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    I am a proud owner of a new 2017 Ford Explorer Sport. I was going though Costco and they sent me to Rockwall Ford. I received a call from Gus Donahue and we talked on the phone a bit to see what I wanted. They had the exact Explorer on the lot that I was looking for. That evening I went to Rockwall Ford to look at the vehicle and took a test drive and it was what I wanted. Gus was with a customer when I arrived and had his team mate Mason Anders worked with me on the numbers and the numbers worked for me and the deal was done. From the phone to the dealership and driving away in the new Explorer I couldn’t have asked for an easier purchase. Both Mason and Gus have the upmost respect for their customers. Even the finance portion of the deal went very smooth and Joe Gullen the finance manager was very courteous and straight forward. They treated me like I was family. If you’re in the market for a New Ford please go see Gus or Mason at Rockwall Ford.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Scott, thank you so much for reviewing our store and Joe, Gus and Mason in particular! We are glad to hear the Costco purchasing program worked well for you, too!


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  • Attempt to purchase a truck

    We'll never go back there. They refused to work with us. When we told them what we wanted to spend they went & "talked" & came back without even o...


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    We'll never go back there. They refused to work with us. When we told them what we wanted to spend they went & "talked" & came back without even one dollar taken off the price. And, they wouldn't give us a bottom line amount at all without checking our credit first. Absolutely disappointed in that place & will never go back!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • don't want to be swarmed when shopping for a car

    Want to be left alone if I need someone I can get someone I don't need people pressuring me to buy a car

    Dealer Response

    Hello there, thank you for bringing this to my attention. I am very sorry for how you were treated upon your visit, and if there's anything I can...


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    Want to be left alone if I need someone I can get someone I don't need people pressuring me to buy a car

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello there, thank you for bringing this to my attention. I am very sorry for how you were treated upon your visit, and if there's anything I can do to make up for it, please contact me. Jon Zillioux General Manager 972.290.2207


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  • Pleasant experience

    While interested in a car, and calling ahead, I was impressed they had the car waiting up front and ready for me as soon as I arrived! We purchase...

    Dealer Response

    Thank you for the kind words about Jason and Joe! It is always great to hear that we were able to make a customer's car buying experience truly e...


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    While interested in a car, and calling ahead, I was impressed they had the car waiting up front and ready for me as soon as I arrived! We purchased a used 2016 Explorer Limited Edition yesterday and we are still beaming from the wonderful experience. Jason our sales rep was friendly, personable and knowledgeable about every question we had. He went above and beyond to make us feel comfortable and catered to our needs while being patient with my little one through the whole process. Joe, the finance guy, was absolutely amazing, straight to the point, encouraging and explained the whole process where I could understand fully and feel confident in our purchase. I've never left a large dealership feeling so invigorating knowing how smooth the process was, and so quick! We are definitely returning customers.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words about Jason and Joe! It is always great to hear that we were able to make a customer's car buying experience truly exceptional! We look forward to your business with us again!


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  • Bad Sales Focus RS

    Went in to buy a New Focus RS, they sat me down and refused a 47k offer, the car was not fully loaded and had paint damage in the rear, and they ...

    Dealer Response

    Focus RS, sorry we couldn't meet your price offer, I know it's a very special car with limited availability. I would like to research this more s...


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    Went in to buy a New Focus RS, they sat me down and refused a 47k offer, the car was not fully loaded and had paint damage in the rear, and they had it priced at 53k for a 42k MSRP. They are very greedy I would not recommend buying from them!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Focus RS, sorry we couldn't meet your price offer, I know it's a very special car with limited availability. I would like to research this more so if you can call me so I can get more information I would sure appreciate that. Jon Zillioux General Manager | office 972.290.2200


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  • Excellent Customer Service

    We purchased a certified used-car (2016 Ford Fusion) for our 17yr old daughter. The process was VERY easy going through Cars.com and realizing th...

    Dealer Response

    Marsha, thank you for your business and your kind words for Blake!


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    We purchased a certified used-car (2016 Ford Fusion) for our 17yr old daughter. The process was VERY easy going through Cars.com and realizing that Rockwall Ford had more options than any other ford dealership. Blake Hart made sure that all of our questions were answered and was NOT pushy to purchase anything else that was not wanted or needed.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Marsha, thank you for your business and your kind words for Blake!


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  • No Pressure Atmosphere talk to Jason Chury

    I shop around on several Ford website and found that Rockwall Ford had the best deal for me. I purchased a F-150 Lariat from Jason Chury. Jason pr...

    Dealer Response

    Thank you for the kind words! We are thrilled that Jason provided you with a wonderful car buying experience here with us! We look forward to your...


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    I shop around on several Ford website and found that Rockwall Ford had the best deal for me. I purchased a F-150 Lariat from Jason Chury. Jason provided me with all the details I request and was very respectful and professional during the complete transaction. If you want a great deal with a no pressure atmosphere give Jason a call at Rockwell Ford and he will take excellent care of you.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words! We are thrilled that Jason provided you with a wonderful car buying experience here with us! We look forward to your business with us!


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  • Great Experience Overall

    First time ever that I made a purchase of a pre-owned car on first visit of a dealership. Had been looking for a few weeks, but this car met our n...

    Dealer Response

    Thank you Benjamin for the kind words about Blake! We are thrilled that you had such a wonderful car buying experience!


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    First time ever that I made a purchase of a pre-owned car on first visit of a dealership. Had been looking for a few weeks, but this car met our needs, in great condition and sold to us at great price. Blake Hart - Sales Adviser gets 5 stars. Knowledgeable, professional, patient and courteous. Could not expect more. Finance - Financing rate is better than my bank, but the closing process is a bit tedious due to contract details and their desire to be correct. There are very few dealerships that I will recommend, and Rockwall Ford is one of them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Benjamin for the kind words about Blake! We are thrilled that you had such a wonderful car buying experience!


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  • Look for Augsutine Donahue

    Gus was very professional and very easy work with. He knew everthing about the 2016 f150 platinum and took the time to explain everything to me. T...

    Dealer Response

    Dexter, thank you for reviewing Gus and our store! We hope you love your new truck for years to come!


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    Gus was very professional and very easy work with. He knew everthing about the 2016 f150 platinum and took the time to explain everything to me. This was the best buying experience I every had.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dexter, thank you for reviewing Gus and our store! We hope you love your new truck for years to come!


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  • Thank you Freddie Aguirre

    We spent hours with Freddy and we were treated very respectfully. He was knowledgeable about the vehicles we were test driving and did not try to ...

    Dealer Response

    Thank you for the kind words about Freddy! We are thrilled that you had such a wonderful car buying experience here with us! We look forward to yo...


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    We spent hours with Freddy and we were treated very respectfully. He was knowledgeable about the vehicles we were test driving and did not try to upsell us and was patient during our purchase negotiations. He knew how to close the deal by involving his manager and stayed with us until we drove out of the dealership very satisfied. Would highly recommend Freddy to any customer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words about Freddy! We are thrilled that you had such a wonderful car buying experience here with us! We look forward to your business with us again!


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