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Reviews

Average Ratings

4.8
482 lifetime reviews.
  • great service

    service was great. staff was very helpful. did not have to wait long for service to be completed. dealership was very clean and comfortable.

    Dealer Response

    Thanks so much for the wonderful comments of the team here at Summerville Ford, John. The staff at Summerville Ford always strives to provide pers...


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    service was great. staff was very helpful. did not have to wait long for service to be completed. dealership was very clean and comfortable.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the wonderful comments of the team here at Summerville Ford, John. The staff at Summerville Ford always strives to provide personable and excellent customer service. We greatly appreciate your business, and thank you again for the review!


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  • Trade Value A+

    Was just was window shopping and Phil came out to greet us. Tried to get us to take it for a test drive but it was too late and we were hungry. ...


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    Was just was window shopping and Phil came out to greet us. Tried to get us to take it for a test drive but it was too late and we were hungry. Shot him a text a week later and took it for a test drive to myrtle beach and back. Had an issue with a window not closing so took it back up and kept in contact on the fix. Kept shopping at other dealers to find out that Summerville Ford had the best deal on what we was looking for. Before the truck was repaired due to a faulty part I went in to talk numbers, they offered me way more than I ever even imagined for my trade in and gave me the internet price on the truck even though they had to put more money into it in service. Got a great interest rate and the payment I wanted and even a warranty. Got the truck out of service the next day and Phil came in to meet me even though it was his day off. Took the truck home after he put gas in it and looked it over with the wife since it was for her. Found out they replaced another part that I had pointed out on my original visit without even mentioning it. I appreciate the continuous contact that was given to me and will recommend Summerville Ford to anyone I know in the market. Thanks again Summerville Ford and Phil T.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Renewed buyer

    I was extremely pleased Daniel, he was very courteous and patient considering my stubbornness to stick with my guns about the cost. All and all I ...


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    I was extremely pleased Daniel, he was very courteous and patient considering my stubbornness to stick with my guns about the cost. All and all I was happy with the final result

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Fusion Hybrid Purchase

    I wanted an no-issue experience while purchasing my new car. Well my sales rep Phil Tacket and the staff at Summerville Ford came through on all p...

    Dealer Response

    Your comments keep us motivated and working hard for all our guests, Stephen. Thanks again for your business! Take care!


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    I wanted an no-issue experience while purchasing my new car. Well my sales rep Phil Tacket and the staff at Summerville Ford came through on all points. I was very pleased with the process and the service I received from Phil and company! He did what he said he would and found me the car I wanted! To be honest I wasn't looking forward to going through the trouble of purchasing a new automobile but these folks made the whole experience as easy and straight forward as possible. I drove away very pleased. Kudos to Phil and staff! Y'all did a great job! Thanks for the help.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your comments keep us motivated and working hard for all our guests, Stephen. Thanks again for your business! Take care!


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  • Truck Repair

    Horrible service! They charged me a bunch of money to diagnose my truck and still after all that they still did not know what was wrong with it. I...

    Dealer Response

    Thank you for taking the time to bring this unfortunate situation to our attention, Abigail. We would appreciate the opportunity to discuss the de...


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    Horrible service! They charged me a bunch of money to diagnose my truck and still after all that they still did not know what was wrong with it. I tried to work it out with the manager's and they told me it was my problem. Only go there if you are looking for a headache!!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to bring this unfortunate situation to our attention, Abigail. We would appreciate the opportunity to discuss the details of this situation so we can determine how we can assist you. Please reach out to us at (843) 873-3550 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.


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  • Phil at Summerville Ford was awesome!!

    Just recently purchase a Ford F150 from Phil Tackett over at Summerville Ford and it was a great experience. He was easy to work with, was not pus...


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    Just recently purchase a Ford F150 from Phil Tackett over at Summerville Ford and it was a great experience. He was easy to work with, was not pushy or pitchy, just very helpful and honest! If your buying a Ford, ask for Phil at Summerville Ford. He's good!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Summerville Ford - Online Sales Dept

    The Service department is excellent A+. The sales department online buying staff is not good at all. Not professional, not curtious, did not foll...


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    The Service department is excellent A+. The sales department online buying staff is not good at all. Not professional, not curtious, did not follow up on our requests, and promised us extra items we did not get. We recommend if you use this dealer that you go there and walk in and get a real salesperson

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Extremely Unprofessional

    We rented a vehicle and drive over 100 miles to purchase a particular used vehicle (had an appointment) only to be told that the vehicle had been ...


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    We rented a vehicle and drive over 100 miles to purchase a particular used vehicle (had an appointment) only to be told that the vehicle had been sold to someone else (as we were waiting in the lobby to purchase it)! The sales manager and another sales person attempted to make it up to us by showing us two different vehicles for nearly twice the price! They told us "We're in the business of selling cars"! Really? Well how about customer service? We waited over half an hour to demand a reimbursement for our rental vehicle and gas (recommended by Ford corporate offices) and the sales manager refused and said, "We did not participate in any bad business practice but if you want to believe that you can"! Very poor!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • My Buying Experience

    On October 28, 2016 I reached out to this dealership with an interest to buy a used 2012 Ford Fusion. About 5 minutes after sending an email, I re...

    Dealer Response

    Ryan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued cu...


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    On October 28, 2016 I reached out to this dealership with an interest to buy a used 2012 Ford Fusion. About 5 minutes after sending an email, I received a call from them with regard to the vehicle. I spoke with Phil Tackett. He was professional and enthusiastic about his work. After speaking with him about the vehicle, I came to the dealership the next day to physically look at the vehicle. When I arrived I found that the vehicle has been professionally cleaned, detailed, and made to look like a brand new car. While minor this were found wrong with the vehicle, I found that the vehicle was in stable condition and that any discrepancies such as, some left over sticker foam on the rear bumper, were quickly accounted for and was worked off the price of the vehicle. I left there that day buying a car vehicle that was basically brand new, for less the market value. Overall, I enjoyed my experience and would definitely recommend this dealership to those around me. Not only was my experience good, I also found that they operate pretty efficiently and I managed to get in and out of the dealership in 2.5 hours, less than half the time I've ever had to spend at any other dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ryan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!


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  • Car Repair

    Most pleasant people to deal with. Will be using Summerville Ford for all my needs including oil changes from now on.


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    Most pleasant people to deal with. Will be using Summerville Ford for all my needs including oil changes from now on.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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