AutoNation Ford Frisco

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Reviews

Average Ratings

4.6
370 lifetime reviews.
  • AutoNation Ford Survey

    I have now bought 3 cars from AutoNation Ford. Every experience has been superb. Tom is one of the best sales rep I have ever dealt with. Ford cou...


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    I have now bought 3 cars from AutoNation Ford. Every experience has been superb. Tom is one of the best sales rep I have ever dealt with. Ford could not have a more professional person on staff.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Purchase of 2017 Explorer

    The salesman, Sam was great. I give him 5 stars. We bought a new Explorer The entire process took too long though. 5 1/2 hours before transacti...


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    The salesman, Sam was great. I give him 5 stars. We bought a new Explorer The entire process took too long though. 5 1/2 hours before transaction was complete. Most of that time was spent waiting. This was even with Sam having the perfect vehicle waiting for us when we arrived. We were taking a test drive within 5 minutes of arriving. We didn't look at any others

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • F150 XLT

    We loved our experience with both sales and finance.


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    We loved our experience with both sales and finance.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Hunter Wall

    I was very pleased with the helpfulness of Hunter Wall to buy the right tires for my car.


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    I was very pleased with the helpfulness of Hunter Wall to buy the right tires for my car.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Outstanding service!

    Scheduled an oil change. Everyone was super professional! Told him I was rushed...expecting to wait at least an hour. I was in and out in like ...


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    Scheduled an oil change. Everyone was super professional! Told him I was rushed...expecting to wait at least an hour. I was in and out in like 30 minutes! He offered to have my car washed n cleaned but I declined due to time. I've purchased Fords for 20 yrs that I've been married. Best service...best dealership...by far!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Would Not Provide Warranty Assistance

    I took our truck in that had an oil pan leak, our warranty we purchased was to cover this repair, AutoNation would not repair because they said it...


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    I took our truck in that had an oil pan leak, our warranty we purchased was to cover this repair, AutoNation would not repair because they said it was not covered, even though the brochure we had said it was. We called Ford and they looked our truck up and said that there should be no problem in getting this fixed under Warranty, and referred us to Bob Tomes Ford, McKinney - who gladly repaired without question or tried to point other issues out with brakes etc.. to get more money from us for things we did not need.. This is not the first time we have gone through this with AutoNation.. and will not be going back for any reason.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • F150 service at Ford Frisco

    Had to take F150 to service due to dead battery. Hawk was my service rep. and he was awesome! He was very active and running around trying to spee...


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    Had to take F150 to service due to dead battery. Hawk was my service rep. and he was awesome! He was very active and running around trying to speed things up for customers. They were really busy and I had not schedule an appointment for service, so I called Ford Frisco and that's when I explained the situation to Hawk and he told me to and that they would take care of me. I'm extremely satisfied with the fast service I received and even more thankful that Hawk was my service rep.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • **WOWZZZER**

    The customer service at Autonation Ford, in Frisco, is always outstanding. Every visit exceeds all of my expectations!! I never feel uncomfortable...


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    The customer service at Autonation Ford, in Frisco, is always outstanding. Every visit exceeds all of my expectations!! I never feel uncomfortable in a male dominant place, uncertain of the quality of work, or dissatisfied with the customer service. I have felt as if I am treated like family, pleased with the timeliness/quality of their work, and certain that if I ever have an issue they will be there to help. Impeccable customer service, authentic employees, and premium work ethic!!!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Scheduled Service

    Hawk is a Great advisor, Made sure that service was completed promptly


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    Hawk is a Great advisor, Made sure that service was completed promptly

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Oil hangs service

    Not happy with how long the process took, considering I was asked when I wanted my car back by and to then have to wait an additional hour and a h...


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    Not happy with how long the process took, considering I was asked when I wanted my car back by and to then have to wait an additional hour and a half after that time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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