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I received wonderful service from SalespersonJoe Chen with the purchase of my vehicle. This dealership worked hard to get me approved! I bought a 2018... Toyota !!
I was looking all over Southern California for a 440I that I had put together on the BMW website. All the responses I got were dealers trying to sell... what they had in stock. BMW of Escondido did not have my choice in stock, but they told me they had a production spot open and my choice could be ordered. They even quoted me a price. No hassle, just what I wanted.
My experience with Oscar Acosta was phenomenal. He is caring, informative, and consistent. If you are thinking about purchasing a car from BMW of Escondido,... he will do his best to ensure that you are satisfied with your experience. I live in New York, and all steps were made with ease, as if I lived in the local community. I am not easy to please, and I highly recommend this dealership and Mr. Acosta. He made it a point to speak with me daily- even from home on his days off. He will provide you with a premium service that is comparable to none. He is a truly a wonderful salesmen, but most importantly a man of integrity.
That was a big raining day, I went to other dealer first, they have the umbrella ready for me, and let me check it out inside. While I was here, I parked... my car in front of the store, all the agents just looked at me, and not interested about me, my girl friend is sick, and I am buy a car for her, but the rain is getting bigger. They absolutely lost a big deal. Their faces tells you " we don't want to sell car to you"(from the mirrors)
I was driving up from San Diego in my i3 this morning and I was running low on juice. When I bought the car I was told that I could plug in at any BMW... dealer in the network. I called ahead to see if they have a DC Fast charger and I was told in no uncertain terms that not only do they not have a DC Fast charger but the chargers they do have are exclusively reserved for their own vehicles…not customers. Horrible customer service and attitude. Epic Fail.
Everyone was very friendly and knowledgeable.No high pressure.I got exactly the car I wanted at a fair price.The facility was clean and comfortable.
Outstanding customer service provided by mike Dupresis at BMW of Escondido
If you need your BMW serviced do yourself a favor and see Michael Duplessis at BMW Escondido! He has been my Service Rep for well over a year and has always... done right by me! I didn't purchase my 535i from them but that has never mattered to Michael; he has always given me GREAT service! Can't recommend him enough!
Michael is our Service Advisor and we recommend him highly. Very professional with outstanding communication throughout the process. Also, he is willing... to go the extra mile to ensure fantastic customer satisfaction. Highly recommend this dealership for service on BMW products.
The entire crew and facilities are second to none. KIM is an excellent customer rep and I highly recommend her.