Carlsbad Buick GMC Cadillac

Reviews

1.0 out of 5 1.0
232 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    March 6, 2017

    I came in to order a Emissions sticker for my vehicle , which requires taking my vin number down, and submitting an order . Instead They told me drive... to a different dealership (40 min away) and they have it in stock. This is impossible, it is a special order Emissions sticker that needs MY VIN on it, it cannot be in stock anywhere. Then told me the only way the can start this process is to take my car to their service department , have them write up a ticket and locate my VIN. Seriously!?!?! Worst parts department I have ever witnessed and a waste of my time, went to another dealership, done and ordered in 5 minutes.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Cody, thank you for taking the time to leave us feedback. If you'd be willing I would appreciate the opportunity to speak with you directly and rectif...y these issues. General Manager Jerry Brummet 760-692-1580

  • 5.0 out of 5
    January 3, 2016

    I always feel right at home at your dealership. Friendly staff and fast service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • December 20, 2015

    The staff was very helpful, friendly and professional. My car was finished before the quoted time and nicely cleaned.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    January 2, 2016

    Wonderful experience every time I go to the dealership. Comfortable waiting room and car is always finished when expected. Thank you

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are glad you chose our dealership! Thanks for the feedback and strong recommendation!

  • 5.0 out of 5
    December 30, 2015

    Everything related to my service of my 2014 Cad SRX was great!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 30, 2015

    New vehicle service & check done quickly; Hoehn Buick/GMC appears to be a well run & professional dealership.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 29, 2015

    Everything as expected. Thank you for consistently great service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 28, 2015

    Very prompt, courteous and efficient. Would highly recommend.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 28, 2015

    Molly and Dan were very helpful in getting my battery replaced. I deal with you on all my DTS/CTS problems. However, I thought the battery price of $233... was too high. Jim Rush

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 28, 2015

    XTS Recall for Software for our 2013 XTS. As usual, Service was first class. We are very happy with the Service Department at HOEHN. I would recommend... your service Dept to anyone who asks. Keep up the good work!! "A customer is NEVER an interruption of your Day", is the ATTITUDE we get your your Store. Joe and Carol Tosto

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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