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Bill Utter Ford

(4,402 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Came in to have a leaking oil pan gasket checked. Repair...

Came in to have a leaking oil pan gasket checked. Repair was done quickly under powertrain warranty. Even washed my truck before I picked it up. Greg Hall was very easy to work with. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I came in last week to purchase a vehicle for a unique...

I came in last week to purchase a vehicle for a unique circumstance. When I arrived at the dealership, I was greeted by Casey Patterson, who was eager to assist but with a very laid back and humble approach. The vehicle I came in to see was unavailable, but Casey, Jacob and their team were quick to locate & secure the same trim level from a nearby dealership. Toronto Spikes and Justin Custis were extremely professional during the entire transaction. I feel Justin went above and beyond to get the finance structured to accomplish my overall goal. I cannot say enough about the empathy displayed by the staff and their ability to help resolve our dilemma.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great transaction, Adam treated me very well, no...

Great transaction, Adam treated me very well, no pressure, got me exactly what I wanted, easy and quick. I will definitely go to him when I need another vehicle. A+!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I was very pleased with the transaction and the service....

I was very pleased with the transaction and the service. The salesman was good. He was very easy to deal with. the car was exactly what I wanted. All good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very happy with the help I got from my salesman , Quincy....

Very happy with the help I got from my salesman , Quincy. I’ve bought my last few vehicles from the Utter family . Very happy with the service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I live 5 minutes from another Ford dealership but I drive...

I live 5 minutes from another Ford dealership but I drive the extra 20 to Bill Utter because of the customer service I receive. I just bought many new truck from Utter and couldn’t be happier. Casey Patton made it easy and effortless for my trade and new purchase. I will for sure be back for my next one. Johnny Constancio in service has always taken care of me and he does a wonderful job doing so.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent customer service, from initial greeting,...

Excellent customer service, from initial greeting, evaluation of work I needed, quick/efficient completion of the work, and fast payment. Very nice waiting areas, too!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great dealership, second time to buy a car from here and...

Great dealership, second time to buy a car from here and always had a pleasant experience. Also get my car routinely serviced here without any issues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The Service Dept can do attitude is great. They are...

The Service Dept can do attitude is great. They are professional but have a sense of humor as well. Greg is our go to person.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Took car in to get tinted took care to review vehicle...

Took car in to get tinted took care to review vehicle before and after service. Did a great job on the tint and provided clear post application instruction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.