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Bill Utter Ford

(4,402 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Shocks and Tires

Erin Bostick is always helpful. I own 2 new Ford vehicles And prefer Bill Utter Service over other shops. The price is fare and the environment is pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Utter always great

Excellent service department, friendly, knowledgeable staff. They do the job right. Bill Utter is the only place I trust with service to my Ford Tex Meyer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Amazing quick find...SUV for our Dad

Talked w/ Carl Anderson on the phone who put me in touch w/ Phil. I gave Phil the details we needed for my 90 yr old dad who's 90's model Suburban was no longer dependable and in less than 48 hrs we have a 2011 Ford Escape that is way more than I asked. Super quick, way easy to work with and outstanding help! My dad and care giver are EXTREMELY happy & that makes his kids happy! Blessings! Ronny Miller

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Slow and Awkward

I have had my Focus for 2 years and bring it here every time for service. If no one comes to greet you when you pull up it is extremely awkward to walk into the service center with about 10 desks full of people and not one of them says anything to you. So you have to awkwardly stand there until someone deems it necessary to talk to you. I dropped my car off around lunch time for an oil change. I then got a call/Voicemail around 3PM asking me to call back. I called back 4 times and no one ever picked up the phone. So I called the main line and waited for them to find the man doing my service. He told me I needed 4 new tires and new filters which is totally fine but when I asked for the price of the tires he said he would have to call me back. So I waited 45 more mins for him to call me back and then did not want the tires after the quote was high and so he said wait 30 more mins before coming in to get my car. So it took this dealership 4 hours and 6 phone calls to complete a simple oil change.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello. We are so very sorry you had this type of experience and this isn’t something we want any of our customers to experience. We’ve recently had changes in management in our Service Department and our new Service Director would like to speak to you regarding your visit. If you will contact, Perry Eggleston at: (940) 321-7442 or email him at: peggleston@billutterford.com, he would appreciate it. Again, our apologies!

Great customer service!

Mike Rodriquez was mybsalesman over at Bill Utter Ford and he went above and beyond to get me a great deal. The team there wasn’t pushy or impatient. They were courteous and went the extra mile for me to get what I wanted. The overall experience was great. Thanks Mike R and Mike L and Tom for a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best of the Best Truck buying experience!!!

I definitely recommend Bill Utter Ford specifically recommend Roberto Barrios. He made my Truck buying experience easy and quickly. He was very knowledgeable and answered all of my questions. I felt vauled as a customer and will absolutely send all my friends and family to him when they are looking to buy a new or used car. Roberto completely changed the way I see car salesmen and I am so thankful for his help and patience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Recall performed

They were happy to perform a recall service. Got it done same day. Dealership has been remodeled since the last time I had been there!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great!

Couldn't be more happy with my experience to date. Erin's smile when she greets you makes you feel very welcome, then she backs that up with the way she interacts with you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service in sales & service department

Great service overall. Would certainly recommend our sales rep, Mike R & Bill Utter Ford. This is the third vehicle we have bought from Bill Utter, so the dealership & sales guys are doing something right.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Consistent customer service

It is very easy to get appointments and to get all the necessary work completed in a reasonable time. I always feel the service is tailored to my needs. I am always satisfied when I leave. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.