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Bill Utter Ford

(4,402 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–12:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 457-2394 (888) 457-2394
Used (940) 295-4125 (940) 295-4125
Service (888) 430-0160 (888) 430-0160

Reviews

(4,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Utter Ford from DealerRater.

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Bill Utter has a great service department!

Bill Utter has a great service department! I always buy my cars trucks from Bill Utter. They also do all my service work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for supporting Bill Utter Ford with your loyalty! We look forward to working with you again next time!

No issues, great service and comfortable area to wait

No issues, great service and comfortable area to wait while my vehicle was worked on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Patrick, thank you for the gret review! We are thrilled to hear that you had a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!

I like going there because my car is a ford.

I like going there because my car is a ford. Thankyou and they do what has to be done

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Bill Utter Ford for your service needs! We look forward to the next opportunity to assist you. Have a wonderful day!

Great service.

Great service. Explained the problem where we could understand. Repairs done in a timely manner

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Debbie - Thank you for stopping by to share your experience! It is terrific to hear that you were so well taken care of by our team and we hope to see you again at Bill Utter Ford. Drive safely!

Appreciated the relatively short turn time.

Appreciated the relatively short turn time. Other Ford dealers were requiring we drop the car off even though they knew it would be two to three weeks before they looked at. Not sure how that would even work for people who need their cars for work. And another dealer wouldn't take it saying it was too old. Bill Utter Ford won our service business for this recently acquired car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that Bill Utter Ford was the right dealership for you! Thank you for the 5-stars, and please let us know if you ever need anything else!

Great team would recommend to others.

Great team would recommend to others. Great correspondence. Timely manner. Will use bill utter again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Debbie, we are delighted to have earned your continued business and your great review! Thank you from all of us at Bill Utter Ford and drive safely until we see you again.

Bill Utter Ford fixed my recall issue the next day.

Bill Utter Ford fixed my recall issue the next day. I was very pleased with the promptness.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Ben, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!

Great customer service and attention to detail.

Great customer service and attention to detail. Professionalize at its best! I’ll be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star review for Bill Utter Ford! We are happy to hear our team left a great impression. See you soon!

Very helpful and friendly.

Very helpful and friendly. Shop was clean and organized. Didn’t have to wait very long to complete service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back!

Very professional and very helpful.

Very professional and very helpful. My service was excellent and I'm very pleased for the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Tony, we are so appreciative of your 5-star review! Thank you for trusting Bill Utter Ford to get the job done right!

Consumer response

Enjoyed the F150 service!