I purchased my lease end of February... was supposed to get a refund of my overpayment. The dealer sent the finance company less my overpayment, yet... has not given me a refund or clarified or adjusted my contract. I have called and left messages, emailed the general manager, floor manager, and the salesperson. No response.
Sharon, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, s...o if you are willing, please reach out to us at (760) 432-4040 to discuss this further.
EXCELLENT SERVICE. Larry was helpful in getting our splash protection pan repaired. We were also able to ha ve a loaner car to use. We are from out of... town and appreciated the good service.
Richard, we are so pleased you enjoyed your visit to North County GMC Buick Cadillac! Please let us know if there is anything else we can do for you; ...we are more than happy to help!
I was very pleased that Jeremy responded to my issue so quickly and completely satisfied with my overall visit.
Sheldon, thank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet.
Dealership answered all of my questions and helped me in every possible way of getting the vehicle I was looking for. They were super knowledgeable about... the car and showed me things I didn't even know from my research online. I dealt with Jade who was super friendly and made sure the whole process was quick and easy. Dealership is clean and everyone was super friendly. I never felt pressured and felt I got a very good deal. Even met sales manager who was also helpful. I leased my car and will for sure be return to get my next car here as well. I have no experience yet in the service department but there was a nice waiting area. I highly recommend!
Thanks for the feedback, Hunter Swift. We strive to provide excellent service to our customers at North County GMC Buick Cadillac. You really made our... day today.
Did not purchase car from dealer. The used vehicle I was interested in did not pass their pre sale inspection as a trade in. Excellent communication from... the Internet sales manager.
Bigkahuna, thank you for leaving this detailed feedback about your experience with North County GMC Buick Cadillac. We always love to receive great fe...edback.
Service was great and drove out with the car I wanted
the salesperson is knowledge and great! the car is nice, we really like it!
Mac Baker is a true professional........................
Hutch Green is a highly skilled service advisor at Buick Escondido. I have a 2011 Enclave and each time I bring in my car for service Hutch is prepared... and up to date on the recall, service and safety needs of my car. His attention to detail is stellar. He always reserves a loaner car for me because he knows I have to pick up kids for carpool. I appreciate this! It makes the inconvenience of getting your car serviced not so inconvenient. I can still be productive without my car because of Hutch Green's attention to detail and his personal touch. He's a great communicator and keeps me in the loop of when my car will be ready. I highly recommend and trust Hutch Green and North County Buick of Escondido.
With the recent changes in the service department it has gone from a good department to a great department. Highly recommended!