Susan Schein Automotive

So it happens I bought a mercedes c300 from this dealership, and understandably as is..being having read the reviews, I decided to skip the trip to go buy a car in Florida and decided to stick with them. The car seemed fine,well buttoned up..That's what I thought. I knew as a used vehicle,repairs would have been needed at some point having trust in the so called dealership,didn't presume it had problems, it's a reputable dealership! How wrong I was...what a reputation of them they left me with. Unfortunately, this thing had leaks and camshaft timing codes that had been previously cleared,mind this now,its not been a week yet..I doubt the fact that if it came with a warranty they would give credence to honoring the repairs! I'm not here to tarnish any names but I feel like they are masquerading as a good dealership but I beg to differ and sold me a bandaid' car, might as well gone to a buy here pay here place.. Pictures will speak for themselves since hey they got me,don't let them get you. The tpms sensor has never reprogrammed after being told they changed it and i should drive a couple of miles.,they just reset the codes.,they are financial rapists. Repairs are currently being undertaken at a reputable repair shop at a hefty tag but it's cool. One way or another, this should serve as a keep away notice. It's a man eat man society over there.

They used a low mileage 2024 Blue GMC suv as bait to get me to the lot and when I showed up the next day with a cashiers check for a down payment, they made up some lame story about a technician making a mistake on some routine maintenance.Asked me if maybe there was something else on the lot that I may be interested in. Classic bait and switch. Will never step foot on that lot again.

Only gave two because of salesman Guy walls (Great).On November 21,2023 I bought a 2020 Chevy Tahoe at Susan Schein of Pelham with only 77507 miles on the odometer.I purchased an extended warranty in which they charge $69 to use your credit card.But thats not the worst of it.Before the first payment was made at the end of two weeks the transmission goes out.Credit Union advised me to call by being so early some dealers try to make good by offering to change vehicles or so on.Once calling and being put through to manager Jeff,never did anything except tell me they had no transmission man and that if I wanted to take to any GM dealer that the extended warranty I had purchased was usually good about taking care of this sort of thing.No we hate that happened or anything so that makes me think think this is a regular there.This vehicle has been at Superior GM of Anniston since then needing a transmission.This vehicle was practically new so don’t be fooled by the good looking vehicles.But once I have to complain I want stop here.This happened to a friend of mine,who later painted lemons all over the vehicle and rode around with the dealers name on it for years (Thought)If I can save only one perso from being cheated out of their hard earned money I will pay to print anywhere.I guess next stop social media !!!

Would be a zero, but that’s not offered. They lie, they lie and they lie. Everyone they hire that’s worth their salt is either fired for trying to fix their unethical practices or leaves to keep from having their reputation tarnished in the industry. They are a sinking ship. They will sell you a piece of junk knowingly and refuse to stand behind their product. They’ll tell you they are under new management, that’s not true anymore, as they have recently fired the new GM who was attempting to change their business model for the better. If you go after reading this, just know, you’ve been warned.

Bought a 2017 dodge challenger back at the end of January and it’s been nothing but a nightmare. Had to have it towed 10 days after purchasing it. Fixed and thought I had it resolved. 2 months later breaks down for the same reason again. Had it towed to dealership. After the headache of waiting on the warranty claim and a week for them to diagnose the problem. Claims it was the wire harness Replaced that. Got it back over a month later. 3,900 repair btw Ran for a day and broke down again for the same thing. Found the wire harness was poorly installed. Wire sleeve just dangling on the back of the engine block, wires running to the engine not even clipped in properly. The plastic guard covering the pcm just laying there loose towed back to them again! . Went to try and get my salesperson to help make it right since I’ve had 3 issues for the same thing in the past 2 MONTHS. No luck. Seems that the service department doesn’t do a very good inspection before putting their vehicles out for sale Found other problems as well that were obvious. But ignored. Now I wait to see if the service department is going to fix the problem.

Called a day prior to look at car. Scheduled appointment to test drive the following day at 4pm. Arrived early to the appointment and was told the car sold at 5:30pm the day before( same day that I called with interest in the vehicle). Absolutely horrible first experience with a dealership and I am scarred for life. To top it off, the guy I spoke with didn't even have the xxxxx to tell me with a simple phone call or text and instead left his younger colleague to deliver the bad news to me. -10/10

The dealership is very communicative and cooperative with the customers work with the customers and make sure you are satisfied with your purchase

Zach Whittemore made it a quick process on purchasing my son a car at Susan Schein. I was very pleased with his hospitality and professionalism. I highly recommend this dealership and salesman!!!

I respect the guys in the service dept. Even though they didn’t fix my problem. They recommended I take my truck to a dealer which I did. I will keep using their service dept just because they were honest with me.

Great customer service! Highly recommend to buy a vehicle here! They’re willing to help .