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Susan Schein Automotive

(905 reviews)
Visit Susan Schein Automotive
Sales hours: 9:00am to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2023 consumer dealer award
View 5 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(205) 564-3166 (205) 564-3166

Reviews

(905 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Susan Schein Automotive from DealerRater.

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Really Respectful Staff That I would Send My Family And

Really Respectful Staff That I would Send My Family And Friends To Susan Schein Forever

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Zach made the experience easy and as quickly as possible.

Zach made the experience easy and as quickly as possible. He made sure to check anything we saw that needed to before we drove off of the lot with it to set our minds at ease with the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

When you are lied to by the service manager and told that

When you are lied to by the service manager and told that technicians went through all points of your car that you was having issues with to be lied to your face when you questioned her about about the location of something and she said honesty they couldn’t find it in the first place yeah they are very incompetent of the job and duties

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Nice selection of vehicles at reasonable prices.

Nice selection of vehicles at reasonable prices. Appreciate staff listening to my needs, & being straightforward and easy to deal with. The best experience I had at a dealership searching for this car by far.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Carlos was an absolute pleasure to work with.

Carlos was an absolute pleasure to work with. He made my first car purchase go smoothly and far better than anticipated. Very sweet guy. I wish him and his family all the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

They were professional and personable.

They were professional and personable. All questions were answered. They were a joy to do business with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I think the services was good.

I think the services was good. I will use the service if in the future if necessary.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Can't get over the great staff there.

Can't get over the great staff there.. was also impressed that I got my first service free on my new vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very nice staff.

Very nice staff...everyone wants to work with you to get your vehicle purchased....liked very much that I get a free oil change

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Overall it was a very pleasant experience.

Overall it was a very pleasant experience. All staff was helpful and patient throughout my buying process, especially David.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.