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Reviews

Average Ratings

4.7
121 lifetime reviews.
  • Amazing service and helpful, friendly staff

    I went in to Jones Ford looking to replace an ailing Nissan Sentra and walked out with a really nice Kia Sportage. My current life circumstances m...

    Dealer Response

    Thanks for your strong recommendation of the staff and Jones Ford Buckeye. Feel free to stop by if you ever need any more help.


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    I went in to Jones Ford looking to replace an ailing Nissan Sentra and walked out with a really nice Kia Sportage. My current life circumstances made things difficult insofar as getting me approved and so on, but these guys talked that challenge like pros and gave me a great deal.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for your strong recommendation of the staff and Jones Ford Buckeye. Feel free to stop by if you ever need any more help.


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  • Poorly run dealership

    Called 3 days in a row, spoke with 3 different sales people. All said they would call me back after they found out about a car I was inquiring abo...

    Dealer Response

    Duecen Felder, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience y...


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    Called 3 days in a row, spoke with 3 different sales people. All said they would call me back after they found out about a car I was inquiring about. No call back to say the car sold or is no longer for sale or anything. Its not about the car anymore, i truly think they do not want to work with me because of my accent . I would drive there but its 45 minutes away. Car is still on website so why no call back? Is this how they typically do business? I really think there is a deep problem with this dealer and I know in the end its good sign that I dont buy here. what will they be like after the sale... we all know the answer to that.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Duecen Felder, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Here at Jones Ford Buckeye, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager (623) 386-4429 to discuss ways we can better serve you in the future.


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  • Great experience at Jones Ford!

    Waited for a long time to purchase my new car. Had been to several dealers in the valley and experienced just awful visits from undo pressure to o...


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    Waited for a long time to purchase my new car. Had been to several dealers in the valley and experienced just awful visits from undo pressure to outright lying to get me to come in and buy a car. Then I called Jones Ford in Buckeye. They were amazing. David was my sales consultant and was so informative, helpful and truly understood my needs. No pressure...no rude "good ol' boys" calling me "little lady" ....just wonderful professionalism and caring service. Love this place....give it a try. It was quite a drive from my home but well worth it!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Richard

    This is one of the finest dealers that I have ever bought and had my autos serviced. They are very professional and very willing to help you the c...


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    This is one of the finest dealers that I have ever bought and had my autos serviced. They are very professional and very willing to help you the customer. Denny my sales person was very helpful to me to make the right decision and gave me thoughts to think about during my recent lease. I highly recommend Denny Ludlow. I have found their service to do good work, I have no complaints, just compliments. I highly recommend Jones Ford of Buckeye! Richard a senior citizen

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Jones review

    Spoke with David directly when inquiring about a used Tahoe located on their lot. He was very professional and quick to respond which I grately ap...


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    Spoke with David directly when inquiring about a used Tahoe located on their lot. He was very professional and quick to respond which I grately appreciated for that reason I will use them for future purchases.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Dealership Strikes Again!

    My service Rep Todd was on point. Buuuut that's about it. Mechanic drilled into a 10.00$ silicon elbow, NOGO Don't assume! The elbow was patched i...

    Dealer Response

    Weston, thanks for taking the time to leave us your honest feedback. Please reach out to us at (623) 386-4429 when you have a chance so we can dis...


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    My service Rep Todd was on point. Buuuut that's about it. Mechanic drilled into a 10.00$ silicon elbow, NOGO Don't assume! The elbow was patched instead of replacing. I won't be returning to this dealer, Scotty rarely looked me in the eye as we was talking to me (twice I saw him out of his office). If you have money, sure go to this place they'll hopefully treat you like a person...maybe. Three stars My service REP Todd was the best, also Nicked helped when he could. (NO SPARK, Battery dead, no oil in engine, nothing was put back together, car sat on their lot for ONE month! Towed my car off the lot in worse shape it went in as.) (After a long winded message from Jones Ford, I responded with this below) I don't care about the part(silicon 90 degree elbow) that's not the issue. Its what I was told and how the car was treated while vehicle was on the lot of that location. You're establishment seriously messed up; I was professional, kind & polite to maintain good relations yet I felt like I was taken for a ride.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Weston, thanks for taking the time to leave us your honest feedback. Please reach out to us at (623) 386-4429 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.


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  • Very low pressure dealership

    We started our buying process online. We found a suv that we were interested in and messaged the dealer. They responded in a very timely manner. W...

    Dealer Response

    Your comments keep us motivated and working hard for all our guests, Cyndi! Please let us know if there is ever anything else we can do for you! S...


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    We started our buying process online. We found a suv that we were interested in and messaged the dealer. They responded in a very timely manner. We went in on Saturday to look at it and had our kids with us since we both wanted to be involved in the buying process. Our sales guy was extremely low pressure. Took the time to take both of us on separate test drives so we didn't have to load 3 car seats into the truck to test it out. They were extremely fast about the whole process so we could get the kids out of there as fast as possible and even gave them snacks (sales guy bought out of the vending machine) when they were getting restless. They made the car buying process a breeze

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Your comments keep us motivated and working hard for all our guests, Cyndi! Please let us know if there is ever anything else we can do for you! Safe travels!


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  • I can't say enough positive about this dealership

    This dealership has far exceeded my and my wife's expectations, stopped in to check out a pre-owned corvette early in our day of corvette shopping...


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    This dealership has far exceeded my and my wife's expectations, stopped in to check out a pre-owned corvette early in our day of corvette shopping and it honestly ruined us for the rest of the day looking at other corvettes at other dealers... we couldn't wait to get back to Jones Ford, we knew all day that was the place, great staff from David our sales consultant to Kirby the sales Manger and Justine the finance manager... and everyone we encountered there, what a wonderful experience from start to finish not to mention we love the corvette, we will sing your praise Jones Ford where and when ever we can, can't imagine it gets any better. Thank you all

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great service, clean facilities

    Very happy with the services at Jones Ford. The new facility is very clean and comfortable. I really like the car being washed after servicing.

    Dealer Response

    We are ecstatic to read your review of our location, John. Thanks again for your wonderful review!


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    Very happy with the services at Jones Ford. The new facility is very clean and comfortable. I really like the car being washed after servicing.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are ecstatic to read your review of our location, John. Thanks again for your wonderful review!


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  • Service warranty repair

    I have had my vehicle repaired and serviced here for many years. This service dept is hands down one of the best that I have ever seen. Excellent ...

    Dealer Response

    We are happy you enjoyed working with our staff, William. If you ever need any help, please give us a call!


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    I have had my vehicle repaired and serviced here for many years. This service dept is hands down one of the best that I have ever seen. Excellent service here with Nic, Tabitha, and Scotty I would not take my vehicles anywhere else.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are happy you enjoyed working with our staff, William. If you ever need any help, please give us a call!


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