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Stanley Ford Pilot Point

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (211 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (211 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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New truck Purchase

I bought a new truck from David Wortham at Stanley Ford and the process was not painful . I would recommend David to anyone for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Peter, Thank you for the high rating and sharing your feedback!

VERY BAD EXPERIENCE

TRULY I FEEL BAD FOR ANDREW KELLEY, HE IS GOOD GUY AND WANTS TO TREAT PEOPLE WELL. BUT JUST HAS SOME STAFF THAT DOES NOT SUPPORT HIS GOOD WILL. I WAS SENT HOME WITH DOCUMENTS, MY MOM PASSED AWAY. WES SMITH, THEIR FINANCE MANAGER, IS TOTALLY WRONG FOR WHAT HE HAS DONE TO THIS DEAL. OWN UP TO YOUR OWN MISTAKES AND DON'T THROW PEOPLE UNDER THE BUS, BECAUSE YOU WERE NOT IN COMPLIANCE. WHATS EVEN WORSE WES WENT TO OUR EVENT,ON OUR CREDENTIALS, TOLD US ALL DAY FRIDAY HOW MUCH HE REALLY APPRECIATED US, THEN ON SATURDAY HE WAS RUDE,I WAS CURSED AND SAID I AM NOT TOUCHING THIS DEAL. AMAZES ME WHEN YOU MAKE A MISTAKE JUST OWN IT, AND WORK THROUGH IT.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

No salesman called.

Got an automated email from the dealer sales manager but no contact from a salesman.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Stanley Ford/Harry David/worked a miracle

I'm very grateful to Harry David for all his work as well as the guys that helped him with the trade-in on my Lincoln for the Escape. Harry was very professional, as always, and did an outstanding job helping me with this transition. That is why my whole family comes to Harry with any car needs we have. I appreciated the time that the guy (I'm sorry, I don't remember his name, and can't read his handwriting) who did the paper work took to explain things to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Long drive, but great service

I had been trying to find a truck in the DFW area for a couple months. Every place I went either didn't even bother to talk to to me because I was a your female or tried pressuring me into a car I didn't want. I finally drove out to Pilot Point, It was kinda far, but well worth the drive. They were able to get me in the truck I wanted. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Buying Experience

We have purchased our last five vehicles at another DFW dealership. We decided to try Stanley Ford since they are closer to our home. It was a great buying experience. We went to purchase a specific car on the lot at Stanley Ford, but it turned out it really wasn't what we wanted. Cameron and Bob found the perfect vehicle at another dealership in order to get us exactly what we wanted within a day. Signing the paperwork was quick and painless, we love our new car, and we are happy to have found our next dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Kim, Thank you for sharing your recent car buying experience with us! I'm happy to hear that our team was able to get you everything you hoped. Let us know if we can do anything else to help and come see us again soon!

Not a good experience

So I emailed the dealership about a used vehicle that was on their lot and was called back and told to head up that they had the vehicle and went on telling me how nice it was...even said he was going to have it pulled around and detailed for me. Well, I made the 30 min drive up to Pilot Point only to learn the SUV had sold the day prior? I wouldn't do business this way and can't believe they did, I won't be going back.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello Derryn, Thank you for the feedback. We are so sorry you had any sort of negative experience. It is always our intention to make all our clients smile and have a great experience. Since we don't have your contact information, please call our GM, Vince, at the dealership and perhaps we can find a way to remedy the situation. 940-686-2236

Best car buying experience I've had

These guys are fantastic! I change my cars every 2-3 years, and every time has been a struggle dealing with dealerships, not these guys. I dealt with Augie through the phone and he was very friendly, responsive and most importantly upfront with all the information. No BS, no silly sales tactics, no bogus claims, 0 pressure, everything he said was how it went down when I drove there. Harry was also very friendly showing me my new new truck and both of them went above and beyond to make the purchasing experience as smooth as possible. I can't recommend these guys enough if you are looking to buy a new car. I live in Austin and I drove there to get my new F150 and trade-in my car, and after my experience with Augie and Harry there is no way I'll be looking at any other Ford dealership in the future. The drive is worth it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

No pressure sale

I recently purchased a white platinum F-150. It started with a welcoming environment, walking the parking lot with a salesman that was knowledgeable in the vehicle. Price negotiation was start forward with the typical trips back and forth to the sales manger. What made this a good experience was that there was no talk about "how can we make this deal today" and instead they allowed me to take my time and ensure it was a good decision. They worked with me to receive top valve for my trade and encluded a price drop of their vehicle. The purchasing process went well, but it was the relationship after the sale that was the most meaningful. They continued to support me while I formiurize myself with all the new technology the vehicle has. I will most definitely use them when purchasing my next vehicle. Thank you for the great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! I'm thrilled to hear that our team was able to provide you with a truly exceptional service experience. We enjoy nothing more than putting a smile on our clients faces by helping you find the perfect vehicle.

Bait and Switch

Car had one price on the tag in the window, but when we tried to work a deal on it they changed the price and made it over $1000 higher then the price on the window

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.