Roswell Ford

TERRIBLE THEY PRETTY MUCH SAID KISS MY xxx. WE HAVE A RATING OF OVER 800. DO NOT WASTE YOUR TIME THE WORST DEALERSHIP EVER. DONT GO IN THINKING YOUR GOING TO GET A DEAL THEY WOULDNT EVEN GIVE US WHAT TJE REBATES WERE THEYSAID THEY WOULDNT WORK WITH US UNLESS WE WERE SERIOIUS

Bought a pickup on 9/14/18,and up until today 12/26/18 haven't got it jet The manager jeremy crow keeps giving me the round around, I wish they have a better service, they said the vin# was wrong , so is the truck legal?

Worst dealership I've ever dealt with. Bought my 2012 Focus from them several years ago brand new. I immediately started having problems with it. Took it back to have them check it. Was told nothing was wrong. For several MONTHS I continuously tried to tell service that what my car was doing was not normal. They wouldn't listen. Finally after 10 months they actually looked at my car, and surprise! The transmission was junk. So they replaced it. The only reason I continued to go there for my car needs was because my car was under warranty. As soon as the warranty expired I refused to go back. The service department staff are rude. They gave me a loaner car and requested that I return it with the same amount of gas as it had when I got it. I returned it with more gas and the lady in service tried to charge me and said the tank was on empty. She refused to go back out and check the reading again. Stay away from them! I've received better service at every other dealership in town.

I was traveling through town with 3 small children and 2 dogs when I managed to loose all break control. Well I stopped into service about 3 pm on a Tuesday afternoon to find out I just had a busted break line. Took them all of 20 mins to find the problem. Ok great the issue was that they couldn't overnight a part for my vehicle until Thursday..I asked why couldn't they just go down to the local part store and get a break line being that I have mechanic exp in my back ground said it wasn't possible they have to order the part from ford. I told the lady well I will have to have my vehicle towed the following day, but being that I couldn't get a tow until the next day I would have to stay over night. She got super pissy with me after I paid out my 132.52 charge ticket because I had asked if someone could take me and my children up to the motel so I could spend the night. To which me and my children had to walk .4 miles to even reach our stuff in the vehicle because their shuttle person named Jose informed me service closed at 530. It was now 5pm. Not happy at all

Very nice people. We drive from out of town to use their service. Friendly and competent. We have been taking, and buying our vehicles here for years. Juan is an excellent salesman to work with. Friendly, helpful, and is great with the whole car buying proceaa.

I stopped in to the dealership hoping to trade up to a newer used vehicle. I was approached by Juan Aceveres who answered all of my questions and concerns and made me and my wife very comfortable looking at used vehicles. We ended up not with a newer used vehicle but with a brand new 2016 truck thanks to Juan and Oscar's (finance associate) efforts. I have already recommended Juan to my co-workers who have already test driven a model they're interested in. Want a good deal? Go see Juan.

Oscar, the finance man over charged us for the license portion of our loan. When a refund was sent to Roswell Ford Deanna cashed our refund check on May 19th, 2016 but did not send us the overpayment. When I contacted Roswell Ford Deanna then supposedly sent the refund amount to the finance company but they have no record of it. The refund of $294.83 I have been fighting for and Roswell Ford has yet to solve the problem that stemmed from 2 incompetent people (in my opinion)).

One of the better experiences I have had at a dealership. The Sales Manager, Scott Madelans, was extremely helpful with creating a deal that worked for my family and I. We were able to come to an agreement quickly and without going back and forth with the hassle.

I browsed the internet on Saturday afternoon 7/23/16 about 4:00 PM and saw a truck I was interested in so I clicked to have someone contact me. About 2 minutes later, Vanessa called me and then I talked with one of their people and sent them my old truck ID and a picture of my truck yo be traded in. In a very short time later, I had an offer for my trade-in and price for the new truck.They were opening on Sunday afternoon for a special sales promotion and I agreed to go to Roswell to look at trading. My salesman was Javier who was very friendly and helpful. Very straight forward about answering my questions and concerns and give me what I thought was a very fair price. I did a test drive and agreed to their terms. Javier was great in helping me through all the steps to close the deal as well as my trade in. One thing he did that I really appreciated was show me how everything worked and give me time to write notes for me to refer to later. He even programmed my cell phone. Then I was on my way back home with my new truck. I highly recommend Javier and Roswell Ford for working with me on this.

The sales lady Ashli Faircloth, was awesome! She greeted me with a smile and a positive attitude. She helped me with everything that I needed. She was very knowledgeable. She was quick with getting the process done. I enjoyed my experience at roswell ford and would recommend that dealership and Ashli Faircloth to anyone looking to purchase a vehicle.