ReviewsWrite a review
Miserable Sales Team
I purchased a 2020 Ioniq Hybrid from here. My experience with Lauren, who no longer works there, was amazing! Hands down best car buying experience. The process was seamless and he even delivered it to me in west Phoenix. I didn't have to deal with the finance team or anyone else. Lauren took care of the entire process from start to finish. It's the only reason why I'm giving this place two stars vs one star. Three weeks later, I decided I wanted to trade in my second vehicle for another Ioniq because I love how economical they are. However, Lauren no longer works there and I get stuck with Jorge. At first, I go into the process thinking it'll be the same service I received a few weeks ago, if not better since I'm a returning customer. Was I wrong in assuming that. Jorge came across as a slimy and incompetent sales guy. I finally got fed up with him and reached out to his boss, Craig. However, Craig went silent and wouldn't respond to my emails either. Needless to say, I decided not to purchase from them a second time. A few days later, the general manager Steve emails me to "make sure I've been helped" and was "satisfied" with the service I received. I emailed him back regarding my frustration and disappointment. That was several days ago and yet no response. I shouldn't be surprised. After all, attitude reflects leadership. It's mind boggling how one sales rep can make all the difference. I honestly bragged about my first experience here with Lauren. Fast forward just a few weeks later, and because I wouldn't play their stupid games I was treated like xxxx. I suppose that's what I get for not reading reviews before shopping at this miserable dealership. Buyer beware. Hopefully you are reading these reviews prior to shopping here.
Had a fantastic experience at Horne. People were nice and I was able to get a great deal on a 2017 Sonata. Totally worth the drive!
Thank you for leaving us a review, Blueguardian2! I am so happy we were able to assist you with the purchase of your 2017 Sonata and hope you are loving your vehicle. Please do not hesitate to reach out if we can be of any help in the future. Safe travels and take care, Steve Bennett, General Manager email@example.com (480) 771-8213
Buying a car
Great experience no hassle buying they took care of my needs and found me what I was looking for. I would recommend Horne Hyundai to everyone
Thank you so much for your kind words and recommendation! I will be sure to share your kind words with my team and hope you are loving your new Hyundai. Please do not hesitate to reach out if we can be of any further assistance, it would be our pleasure to help out. Thank you again and safe travels! Best, Steve Bennett, General Manager firstname.lastname@example.org (480) 771-8213
I bought a used Tucson and couldn't have been more pleased with the car buying experience. Thank you to David and Craig for a great day and a beautiful car!
Rochelle, Thanks so much for your kind words and for allowing us to earn your business. It truly means a lot to us and I hope you are absolutely loving your new vehicle. Please do not hesitate to reach out to us in the future if we can be of any assistance, be it sales or service, we would love to help out. Thank you again, take care! Best, Steve Bennett, General Manager email@example.com (480) 771-8213
I got the new car I needed and a great deal, I will come val again when I’m ready for a new one. They were excellent and fast!!!
Thank you so much for your review! I appreciate your kind words and am looking forward to assisting you with future vehicle purchases and service needs. Thank you again and take care! Best, Steve Bennett, General Manager firstname.lastname@example.org (480) 771-8213
Bought a car from Twila Force and she was excellen
Twila Force was very polite, knowledgeable, friendly, courteous, and helpful in every way. Would definitely ask for her when purchasing another car. She still helps when I need to understand something about my Hyundai Tucson. Thanks Twila.
Thank you so much for your review! I am so happy Twila was able to assist you and hope you are loving your new vehicle. I will be sure to share your kind words with her and hope you will visit us again! Happy holidays, Steve Bennett, General Manager email@example.com (480) 771-8213
Even though it’s almost a thirty minute drive, the service was 👍 great. It took less than an hour to complete the service. They even washed my car. I have recommended this dealer to many acquaintances.
Hi Tom, Thanks for your kind words and allowing us to earn your business. We appreciate you making the trek to have your vehicle serviced at Horne Hyundai and hope you will consider us for future repairs. Thank you again and take care! Steve Bennett, General Manager firstname.lastname@example.org (480) 771-8213
TERI S M
James Santiago was a wonderful person too deal with. He answered all of our questions. L Shannon got us started with test drives and was very helpful. Michael in service is always helpful.
Hi, Teri! Thanks for your kind words, we appreciate your business and look forward to your next visit with us! Congratulations on your purchase, see you next time!
I have been to this dealer now for 3 vehicles. Each time has been a pleasant experience. I go in tell the sells person what I want and the price the be at and they have always made it happen within in a reasonable plus or minus from my price range. The service department is just as good. I take my car there for everything and never have any issues.
I was extremely impressed with Horne Hyundai during the process of buying a new vehicle. My sales person, Jorge Valles, was very personable, knowledgeable, respectful, and accommodating. He made sure that all of my requirements were met. He patiently explained all of the extra features of the SUV and actually synchronize my smartphone to the car. I also had the pleasure of meeting Karl, who made the normally tedious process of the paperwork easy and enjoyable. His professionalism and sense of humor were very much appreciated. I love my new Tucson and am very grateful to Horne for this pleasant experience.