Allan Vigil Ford of Fayetteville

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Reviews

Average Ratings

4.8
298 lifetime reviews.
  • Honest Salesman with great customer service.

    We wanted to buy local to keep the money in our town so we went to Alan Vigil in Fayetteville with a deal we had found online. Rick Harding was o...


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    We wanted to buy local to keep the money in our town so we went to Alan Vigil in Fayetteville with a deal we had found online. Rick Harding was our Salesman and I must say he was great. I don't know how everyone feels, but I don't really like the whole process of buying a car because of the high pressure, constant selling and feeling like you've been taken advantage of but with Mr. Harding I can honestly say I didn't feel that way at all he was very HONEST with us, got us a lot of discounts that we didn't know about and took very good care of us. I would HIGHLY recommend Rick Harding at Alan Vigil Ford in Fayetteville. The new General Manager was very accommodating with our trade in, which we appreciated. We bought a new Ford Escape and it's only been a couple of days but we like it, it drives nice and all the features are great. If you want honesty and good service ask for Rick.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • .....

    The customer service is excellent.....very fast, friendly, and courteous!!

    Dealer Response

    Angela, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you again for choosing Allan Vi...


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    The customer service is excellent.....very fast, friendly, and courteous!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Angela, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you again for choosing Allan Vigil Ford of Fayetteville, Inc., and we hope to see you again soon!


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  • FORD Service

    I am very happy with the service I have received. They took care of me very well.


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    I am very happy with the service I have received. They took care of me very well.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Ford Explorer Sport service

    Prices seem to be going up. Fayetteville Ford service used to tell me how close my breaks and tires were to being replaced. They don't do this a...


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    Prices seem to be going up. Fayetteville Ford service used to tell me how close my breaks and tires were to being replaced. They don't do this anymore.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Honda Pilot

    Thanks for the great service. My car was finished in a timely manner.

    Dealer Response

    Clyde, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thank you again for choosing Allan Vigil Ford...


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    Thanks for the great service. My car was finished in a timely manner.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Clyde, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thank you again for choosing Allan Vigil Ford of Fayetteville, Inc., and we hope to see you again soon!


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  • Repair work

    Had an issue with our Expedition, took a couple of tries to finally get it figured out. Allan Vigil Ford worked with us the whole way. I would rec...

    Dealer Response

    Greg, your positive review means a lot to us and we?re happy we could help you! Thank you so much for choosing Allan Vigil Ford of Fayetteville, I...


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    Had an issue with our Expedition, took a couple of tries to finally get it figured out. Allan Vigil Ford worked with us the whole way. I would recommend them to anyone who needs work done on their vehicle.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Greg, your positive review means a lot to us and we?re happy we could help you! Thank you so much for choosing Allan Vigil Ford of Fayetteville, Inc. as your first choice for service!


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  • 5,000 Mile Service

    Service was fine as usual. The only issues was I used a coupon and when I received the bill it was higher than expected. If I had known the full...

    Dealer Response

    We really appreciate your feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


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    Service was fine as usual. The only issues was I used a coupon and when I received the bill it was higher than expected. If I had known the full price upfront I would have been OK with it but when it is more than expected that is a negative. Maybe if the price is discussed upfront these issues would be prevented.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We really appreciate your feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


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  • Very helpful,

    very helpful and upfront service staff. They provided me with a rental while they inspected my vehicle that was under warranty.


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    very helpful and upfront service staff. They provided me with a rental while they inspected my vehicle that was under warranty.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Communications Director

    Keith was very professional, prompt and courteous. I took my truck in for a problem and it was determined that it might be fixed by a recall. The ...


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    Keith was very professional, prompt and courteous. I took my truck in for a problem and it was determined that it might be fixed by a recall. The recall was repaired and so far I have not had any more problems. It was a very random issue I was having so I'm not totally convinced it took care of my problem but each day I dont experience the problem the more I am convinced. Thanks Keith for making it a painless process.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Lacey

    Service was great. But waiting room is filthy, bathroom horrendous. Clean walls, floors. Please.

    Dealer Response

    Arlene, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We hope you continue to choose Allan Vigil F...


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    Service was great. But waiting room is filthy, bathroom horrendous. Clean walls, floors. Please.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Arlene, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We hope you continue to choose Allan Vigil Ford of Fayetteville for all your vehicle needs! Take care!


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