Classic Buick GMC Cadillac

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

1.0
3 lifetime reviews.
  • SERVICE DEPT

    Wanted spark plugs changed. They said they had to look at it to give me a price. I left them with my number. I get a call and they are finished in...


    Show Full Review

    Wanted spark plugs changed. They said they had to look at it to give me a price. I left them with my number. I get a call and they are finished installing the plugs without ever giving me a quote. I've changed many plugs and this truck looks relatively easy to change. I had my own plugs, so all they charged was labor, they charged $200. They said cause they didn't give a quote they would split it. Normally it would be $300 +. This is ridiculous, their rate is $120/hr, fine but it doesn't take over 2 hours to install plugs. If I had known it would cost 200 I would've changed them myself honestly. Got home, looked under hood and one of the plastic air tubes between the filter and throttle body was completely broke and hanging loose. I had been under the hood many times and even looked at that piece and it was fine. Nobody will ever know for sure if I broke it, they broke it, or it broke on it's own. I'm 100% convinced based upon talking to the Tech and the fact that he actually took off that piece that broke to change plugs, that he broke it. They didn't offer to replace it. They just offered to put some silicone on it which didn't work. I got home and glued it myself, if that doesn't work fortunately it's not a major part so I'll just buy another, but it could have been an expensive part. Unless it's something specailized never take your car to a dealer service dept. Find from word of mouth a basic good mechanic for your car needs.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Do not do business with this lot!

    I will not ever set foot on this or any ORR lot again. The salesman that met me was nice and courteous enough, but the truck I looked at was proba...


    Show Full Review

    I will not ever set foot on this or any ORR lot again. The salesman that met me was nice and courteous enough, but the truck I looked at was probably ok but just didn't grab me. I had others to look at so I decided not to make a off and politely told her I had others to look at and I hadn't decided on one yet so I was not gonna make a offer, thanked her and got ready to leave. Then the what would it take to get you to buy this one and not look anymore started, I said make me your best cash out the door price and I would think about it and she said her mgr. would not make a better price unless I agreed to purchase the truck. this tactic might work on some but not me. I informed her that I did not do business that way and I was not going from lot to lot telling the last ones prices either and if her mgr. could not make a price and let me think about it I did not want to do business with them anyway. well she went to see him and after waiting about 20 mins she came back and he said the price was what I was told plus tax. I thanked her and left. This is the reason I will not deal with a ORR lot and this is not the first time I have tried either. On a side note the truck I was looking at was a 2010 model and I went to a competitors lot and purchased 2 vehicles a 2010 and a 2006 model. I added that so you would know I was a serious customer.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • THRILLED with Them :)

    I drove all the way from east Alabama 11 hours and 600+ miles. We had everything arranged over the phone. I got there and it all went so smooth. W...


    Show Full Review

    I drove all the way from east Alabama 11 hours and 600+ miles. We had everything arranged over the phone. I got there and it all went so smooth. We were a little worried that something would hvae gone wrong since we drove so long and far but it didnt. It was amazing what Chris Williams and Landrey (I dont know if I spelled that right) were willing to do to make us happy. I am THRILLED with my new Cobalt SS. They were honest about everything. The car is wonderful. Thank you Chris and Landrey for a wonderful car buying experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review