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AutoNation Subaru Scottsdale

(1,332 reviews)
Visit AutoNation Subaru Scottsdale
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–6:00pm
2023 consumer dealer award
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2023 consumer dealer award
New (877) 533-9879 (877) 533-9879
Used (877) 589-0565 (877) 589-0565
Service (888) 265-1281 (888) 265-1281

Reviews

(1,332 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Subaru Scottsdale from DealerRater.

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I've never had such a great experience buying a car.

I've never had such a great experience buying a car. Salesman, James Taylor and his manager Tracy Throne were so patient, professional and helpful. Sofia Faussette, CFS Director was great. I loved my experience with this team. I will refer Subaru Autonation to anyone looking for a automobile. Jewel Sikes

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We were taken in early, in and out quickly, pictures of

We were taken in early, in and out quickly, pictures of the inspection provided, car washed, all good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are pleased to hear you had such a positive experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

Service was great lots of information was given, friendly

Service was great lots of information was given, friendly overall. They worked to where my monthly payments that I had asked for and very professional and patient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

Working out a purchase was fast and fair.

Working out a purchase was fast and fair. My first online auto purchase went without any late surprises. The car was as promised and ready to go.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your feedback! Feel free to stop by if you ever need any more help.

Svc manager met me exactly on time.

Svc manager met me exactly on time. Waiting area was most comfortable I ever experienced and attendee very courteous and helpful. Vehicle promised in 1-1.5 hours and again, completed exactly as promised.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, we are pleased to hear you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

I came in for an oil change and was greeted promptly by a

I came in for an oil change and was greeted promptly by a representative who took all my information, showed me the waiting area and an hour later I was out the door! No hassle, just great service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Had a good buying experience and loved my salesman, David

Had a good buying experience and loved my salesman, David G. He was patient, knowledgeable, helpful, and I felt like I trust him, which goes a long way when you?re buying a new car. I?m enjoying the heck out of my new vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Andrea, your comments keep us motivated and working hard for all our guests! If you ever need help, just give us a call. Happy motoring!

Every time I get my Subaru serviced here the

Every time I get my Subaru serviced here the communication is excellent. The time of the service is quick and I’m always offered a better discount than the one I got in the mail. Top notch!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

I had a very disappointing experience with this

I had a very disappointing experience with this dealership, specifically with a salesperson named TJ. He was calling and messaging me all week pushing a specific car, and we scheduled an appointment for me to come in and see it. When I showed up, there was zero communication from him. No heads-up, no explanation, nothing. He already knew the car had been sold to someone else and still let me come in wasting my time. That’s extremely unprofessional and shows a lack of respect for customers. If you’re going to aggressively follow up and pressure someone all week, the least you can do is communicate honestly. This experience alone makes me question how this dealership operates overall. I would not recommend working with TJ based on this experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Ramsey, thank you for bringing this to our attention. We apologize for the lack of communication. We strive to provide excellent customer service. Thank you for your feedback. Please call our General Manager at (480) 420-3440. We hope to have the opportunity to make it up to you in the future.

My family and I wanted to sincerely thank Andy—and the

My family and I wanted to sincerely thank Andy—and the AutoNation Subaru team in Scottsdale—for the exceptional care, concern, and support you provided us. From our initial phone call through the moment we walked out of the dealership, your professionalism, guidance, and transparency were evident every step of the way. You took the time to help us navigate the entire process and ensured we ultimately drove away in the vehicle we truly needed. It’s rare to work with a salesperson who is genuinely focused on the customer’s best interests, and your integrity and approach stood out to all of us. We all had a very positive experience purchasing our vehicle last Sunday. This is a great dealership that should not be overlooked. Thank you AutonNation Subaru in Scottsdale!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!