AutoNation Subaru Scottsdale

The most amazing service! Everyone was so friendly & helpful! My service on my car was perfect & it was so convenient that you have rental cars to use!

Staff here very pleasant and helpful. Luis Sosa in sales was excellent and incredibly patient and efficient with a picky female customer. Would recommend highly.

Maria and Stuart in service took such good care of me. A bad aftermarket hitch install caused significant damage to my electrical (sensor) system and the service team worked diligently to resolve the issues. Even when it was thought repaired and I had additional issues, Maria and Stuart never missed a beat, taking the Outback in without hesitation and fixed it up great!

Would not recommend this dealership to anyone, finance department never gets back with, however they mess up on contracts and you have to sign seven different times! They do not return calls. You can email, call and leave messages no response?.BUT HEY when it comes selling you that vehicle they?re as nice as can be? but it?s all fake!!!

Stuart in Service was super friendly and took time to ensure that we were in the loop on what was happening and being mindful of our situation. Appreciate his mindfulness.

On January 27, 2024 I had an appoinment with the Service Department at AutoNation Subaru in Scottsdale for a wheel alignment. When I dropped off the car to my Service Representative I asked "How long do you estimate this will take?" The representative said about one hour. I then replied, "The reason I ask is that if it is to take longer I would leave the car and pick it up later." I then took a seat and waited in the waiting room for 10 minutes short of 3 hours before I got up and asked the representative, "How is that alignment coming?" To which he replied it was ready and as I looked outside I saw that it was in fact ready. As I stood there with my credit card in hand, I waited another approximately 10-15 minutes while the representative talked on the phone. After I finally paid, I asked, "How much did it come to?" It was then and only then that he shared the receipt with me and I saw the agreed upon price. I then stated, "You estimated the service would take 1 hour it is now more than 3 hours." He replied simply, "I'm sorry it took so long." without any further explanation. I again stated, "You know, 3 hours is a lot longer than 1 hour. Had I known it would take this long I would have left it." Again he responded, "I apologize for the delay." Nothing more, Now, just to be clear, I completely understand how a customer should be flexible regarding estimated time of service. I understand things happen. For example, a mechanic may have called in sick and that set the appointments behind. Or, a representative may have called in sick, or the dealership has not hired the correct number of employees to do their job effectively. Some, or all of these reasons might have been the case on this date of service for my appointment. The primary reason for my lack of patience in this particular matter was that no reason for the delay was given to me by my representative on that day. What I would expect from a professional representative at a reputable dealership is that the representative would have sought out the customer who has been patiently sitting for 1.5 hours waiting for service to be completed after being given an estimated service time of only one hour. On this occasion no contact was made with this customer sitting in the waiting room to explain the reasons for the delay. Finally, after more than 3 hours from the time I arrived to the time I walked out with a receipt for service no explanation was given to this customer...only an apology. I have already looked for locations for other Subaru dealers in my vicinity and may visit them for future service. I must say in closing, to be fair, I have waited in the waiting area on several past occasions.This was the only occasion at this dealership that I found the length of service time performed, or the communication from the representative was inferior..

Ken is a very knowledgeable ‘car person’. It’s not just a job to him. He knows his product and takes time to explain it. Sarah has a great personality and was very helpful. Colton does an excellent job once you get to the closing of the deal. Ken met us at the door with a smile. And we left with an even bigger smile. Thanks to all!

Just purchased a 2024 Subaru Forester Wilderness Edition from Subaru of Scottsdale. My wife and I couldn’t be happier with the vehicle and the sales process. Our sales person Alex was very knowledgeable and great to work with. We appreciated the no haggle pricing, and great interest rates. Chris in the finance department was also great and the paperwork was a breeze. We were in and out of the dealership within a couple of hours. Definitely the best car buying experience we’ve ever had. Highly recommend to everyone, especially friends and family. Thank you Subaru of Scottsdale, AutoNation…

I am an out of state buyer who was in the market to buy a new Crosstrek over the holidays. I decided to come to AutoNation Scottsdale since I was in town anyways. I did one test drive with Andy and another with Justin. After I found my car, Justin was able to help me get deals I was happy with for both the car and my trade in. Jake from finance was also super easy to work with, he helped me get all the correct paperwork to register the car out of state. Thank you all! Definitely glad I came to this dealership for my purchase!

Selling a car is time consuming so going to Auto Nation makes the process simple. I was happy with their offer and how little time it took.