Porsche Birmingham

Very professional and the best price of any garage in Alabama

Tracy Hebert has the best personality ever! He explained everything to me. He made me feel as if we were old friends! He offered me a choice of a loaner car. He called to let me know the status of my vehicle. He should be given a raise!

I want to preface that Robben Tindle and the dealer service staff could not of been more helpful in trying to negotiate with Porsche to replace a battery under warranty. Although unsuccessful, they did not charge me for the installation and re-initialization of the onboard computer on the battery that I elected to furnish in Lieu of Porsche. I Fault Porsche [not the dealer but Porsche USA ] for nitpicking a battery replacement that should’ve probably been under warranty as the car was both under miles and time. However they have some sort of rule that you must drive a certain average miles per month in order for battery to be warranted. I think this is utterly ridiculous but it is what it is. Again Porsche Birmingham themselves are very easy to deal with and I commend them for honestly trying.

Robbin, my service advisor is great . But at my last visit, there were no loaner cars available, and nobody to get my car delivered after servicing. The expectation level of customers for Porsche cars is high right along with the quality and cost of Porsche vehicles. Having sufficient staff to provide outstanding concierge service is critical to the success of a dealership?s long term success. The service department must have support of the dealership?s executive owners and managers to take top shelf care of its customers or the dealership faces a threat to its long-term success. In my case, Robin himself picked me up to get my vehicle delivered, at great personal inconvience to complete the dealership?s commitment to high quality service. But he needs sufficient support team staffing or the dealership?s reputation will suffer

I made my purchase late in the day and everyone took the time to make it a seamless experience - even staying late to make sure that every feature was demonstrated and that I drove away happy. Great people here. No doubt about it.

Always outstanding service and great advisors! The best service department anywhere!

Steve Huett was mt salesperson. He did an excellent job of explaining the features of the car, and was no pressure. i highly recommend both my new Macan and Steve.

Process was very good and was especially enhanced by the customer service of salesman Charles Gardner on now my second vehicle to purchase him. He did such a good job the first time that I came back to again on next car. Appreciate him working with me on it.

The service advisor was friendly and knowledgeable and knew about 2 recalls on the automobile. the one recall fixed the issue I was having.

Patient and professional. Trade was evaluated and I was offered a fair price.