I have a 2017 F-150 Ecoboost that I bought new from Satcher Ford. It is a Lariat FX-4 that is loaded with a spray in bed liner from the factory. I paid... nearly $60K for it and it is still under warranty for what it’s worth. I took it in to Satcher for a recall and 3 warranty items. A miss at 40 MPH, a noise in the front end, and a piece of the bedliner the size of a 50-cent piece has chipped up. They kept it a week and fixed nothing. They never called me with status updates, then said they couldn’t get it to miss when they drove it, couldn’t hear the noise in the front end and Ford denied the bed liner saying it was physical damage and that I must have dropped a shovel or rake in the bed. I don’t remember ever doing that, there is no dent or other evidence of physical damage. Even if I did drop something as light as a shovel or rake wouldn’t you think a bed liner would have stood up to that? I have never carried anything very heavy or abrasive in the bed either. That is obvious because the rest of the bed looks unused. I also noticed that there is no paint or primer under the spray in liner. If you are smart you will not get a factory spray in liner. That way you will get the extra protection of primer and paint before the liner is sprayed in and a warranty that may not be honored. The dealer was my best friend while I was buying the truck, but the service department is terrible, and Ford is even worse. This will probably be my last Ford truck and I will never use this dealer again.
Hello, thank you for sharing your feedback. We are disappointed that you have had such a negative experience dealing with us here at Satcher Motor Com...pany. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call Jon Chapman, our Marketing Director, at (803) 593-3700 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Best car buying experience ever. They don't give you the run around. Absolutely no pressure to buy. Wish I had come here a long time ago!
Satcher Ford is my family's "go to" dealer for all of our vehicles for the past 30 years. We are always treated like family and would recommend them to... anyone in the market for a new vehicle.
Very satisfied with service!! Good people! THey go the extra mile to serve!
Hello Robert, we're glad to hear you are satisfied with the service we provide! If you ever need anything else from us, please feel free to give us a ...call or stop by. We're always happy to help!
Great service and very helpful staff. From the purchase process to servicing the best dealership I have dealt with. Not to mention Ford is the best brand... bar none.
Todd, we are very happy we could provide you with a positive experience! At Satcher Motor Company, we value our customers and we look forward to seein...g you on your next visit. Take care!
Customer service was friendly and the time it took was not long at all. I had my oil changed and the tires rotated. I do question if all the items checked... (all OK) were actually done considering the amount of time it took to do everything. I was only there a little more than an hour. In November I had new tires installed and one of my rims was bent and no one to date has ever notified me about this.
Great place to buy no pressure no hassle very accommodating and knowledgeable
Great service. Fast. Love the new express lane e for oil change and tire rotation
I brought my car in for service with a power steering issue. I was notified of the problem and the cost in a timely manner. The work was completed in a... timely manner once the part was received. Very happy with the customer service and repair work done by the service team.
Would purchase from Satxher over and over again. Chris is great to work with
Kevin Eubanks, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thanks again for your business! Take care...!