Terry Cullen Southlake Chevrolet

This dealerships' coalition department is unprofessional and, staff lack proper pro tidal when communicating with customers. If I had read the terrible review on another site, I would have ever taken my car there. This dealership has had my 2015 Trax for nearly three weeks to repair a very minor bumper problem. My insurance company sent to adjusters out to approve the.damages. The first inspector quoted a price of approximately $594.00. However, mechanics took the entire bumper off and found additional damages. The second adjuster approved it, insurance submitted payment, both stating that it is a two day job. The first and second weeks, I was patient, giving them the benefit of doubt. Even though, staff never reached out to me to inform me of the process. I am always calling them to get, it will be ready on a specific day and never is. When I read the negative reviews, I noticed the owner "Terr Cullen" replied to each one with contact our service manager. He, just like his staff is not interested in customer satisfaction. This was my first and my last dealing with Terry Cullen Chevrolet. I will make certain that all dealership organizations and The BBB are aware of the service and unprofessional staff at Terry Cullen. Laura, Falicia and Jeremy are very nice on the phone and I appreciate that. However, they still have my car and I feel that they have caused problems with it, as one customer reported they did to is. The owner should be ashame of its staff and, how customers are treated. The competition in this industry is high with dealership staff that knows how to treat first time customers to have them become life timers.

Good service ,staff know elite, professional and polite

I wasn't pleased with the process. I felt as if I was a lamb being set upon by wolves. I will not buy another vehicle from this dealership.

I had made an appointment to meet with a salesman at 0900 on a Saturday. I had received a text message from this dealership the night before reminding me about the appointment and two the next morning. When I arrived at 0900 I was informed that the the that I was interested in was not there and it would be 1030 before it would be there. Apparently one of their employees was using it. When the truck finally got there I noticed that it had 4000 more miles on it than advertised, which I questioned about. We came to an agreement on the price along with a couple of things that needed to be taken care of. (Spray bed liner, it didn?t pass emissions test and needed to be serviced)So I dropped it off the following Saturday so they could start on it Monday morning hopefully getting it back the next day. Turns out I did not get it back until Thursday. When I called the salesman, couldn?t get hold of him, but he did leave message with receptionist that it was ready. When I picked it up they could not provide me with documentation that the emissions issue was fixed nor had they serviced the truck either. Also when I first got the truck it only had a quarter of a tank of gas. Two days ago I received an email from them asking if I was 100% satisfied with them and would I refer my friends & coworkers there. I don?t think that?s going to happen, also think it?s safe to say I won?t be back.

The buying experience was awesome. I am not one for a lot of sit down negotiating with a car salesman and Nita made the experience painless. I submitted my credit application and supporting documentation in advance so I wouldn't have to be there for a long time. I will be referring her and sending my friends to her and will buy my next vehicle from her. We are a Chevy family.

I was very pleased with the service we received from the time we drove up on the lot until we we left. We were especially pleased with the fact to that we were not pressured into getting a vehicle other than what we were looking for. Our sales person Greg Williams was very knowledgeable of his job and did it well. We are very satisfied with our purchase from Terry Cullen's Chevrolet.

I had dropped my car key n it fell apart. I was having a difficult time putting it back together correctly which would not allow me to start my car. I asked a service writer if he could assist me in putting it back correct so that I could start my car again. He said that he would have cut another key and reprogram it which was going to cost over $300. I went home and kept working at it til I finally go it right and was able to start my car again. This was just one a bunch of bad service I rcvd fm this dealership.

The service I received at Terry Cullen Chevrolet was excellent. Vincent Talley was a great Salesman. I would highly recommend Terry Cullen to my family and friends. The service didn't take long before I was riding in my. Chevrolet Cruze.

I had the worst experience ever! I had to call 3 times to get an estimate on the work I was having done. Then I dropped my car off at 10 a.m. and when I didn't hear from them by 3 I called. I called 8 times over a 40 minute period and was placed on hold, then told my car wasn't there and I wasn't in their system when I had just had work done the week before. Finally a woman was able to confirm that my car was there and I asked to speak with a manager once I arrived. He only apologized and gave my car keys to an associate to pull my car around the front. After waiting 10 minutes I went on the inside to find out why my car hadn't been brought to the front yet. The guy who handed my keys off acted like he didn't know where he had put the keys; and the guy that actually had the keys was wondering around saying he couldn't find my car. So at that point I asked for my keys and I had to pull my car around myself. This was absolutely the worst customer service I have ever received!!!

DO NOT TRUST TERRY CULLENS! Had me drive two hours to find out they didn't have the car that they said they had. The salesmen proceeded to walk out of the building and ignore us. The other salesmen and management proceeded to ignore us. Go someplace else, it'll be worth it.