Reviews

Average Ratings

3.7
58 lifetime reviews.
  • Very Satisfied Customer

    I just bought a used car from this dealership today and I would give more than 5 starts if I could. Everyone was friendly, especially Geoff S. (S...

    Dealer Response

    Miranda, thank you for your review of Geoff, Shetarrie and our store! It's great to hear we could get you into your dream car, we are thrilled to...


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    I just bought a used car from this dealership today and I would give more than 5 starts if I could. Everyone was friendly, especially Geoff S. (Salesman) and Shetarrie (Finance director). They made it easy and very possible to get my dream car. I would recommend this dealership to anyone. :)

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Miranda, thank you for your review of Geoff, Shetarrie and our store! It's great to hear we could get you into your dream car, we are thrilled to hear that!


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  • This place dose not keep there word

    Don't bother calling this place. They will not help you over the phone.

    Dealer Response

    Thank you for bringing this to my attention. I apologize that your were not assisted. I would like an opportunity to fix this and to earn your bus...


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    Don't bother calling this place. They will not help you over the phone.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for bringing this to my attention. I apologize that your were not assisted. I would like an opportunity to fix this and to earn your business, please contact me at (806) 748-4800. I look forward to speaking with you. Pace Bixler General Manager


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  • Great Experience Buying a Reliable Used Car

    We had an enjoyable experience working with a great sales team in the used car department. Our salesman, Thornton Thomas, was very patient while s...

    Dealer Response

    Thank you for your kind words for Thornton, we appreciate it! We hope you love your Highlander for years to come!


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    We had an enjoyable experience working with a great sales team in the used car department. Our salesman, Thornton Thomas, was very patient while showing us several cars. He is very knowledgeable and carefully demonstrated several of the features on the Toyota Highlander we eventually decided on, making sure Cathy was comfortable with adjusting it to her liking. Thornton seemed to genuinely care about us finding the right car and was great to work with. The service didn’t end with the sale. Ryan Keveren not only helped Thornton process the sale, but he was very helpful when I returned later the next week to get the car detailed. Finally Pace helped us get a good, reliable vehicle at a fair price. I would wholeheartedly recommend Gene Messer Hyundai and look forward to doing business with them again in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your kind words for Thornton, we appreciate it! We hope you love your Highlander for years to come!


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  • Found me what I needed and made it happen

    After I was not satisfied with the first Tucson I test drove or the first proposed sales amount, the salesman (Alex) got back to me with something...

    Dealer Response

    Hello Adam, thank you for reviewing Alex and our store! We are thrilled to hear we could earn your business!


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    After I was not satisfied with the first Tucson I test drove or the first proposed sales amount, the salesman (Alex) got back to me with something that was actually nicer, and more suited for my purposes, and priced more affordably. Alex had everything ready when I came back and made the process pretty straight forward. The finance guy, whose name I forget, was also knowledgeable and friendly. Glad I did business with these people.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Adam, thank you for reviewing Alex and our store! We are thrilled to hear we could earn your business!


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  • Horrible experience

    Horrible experience and on going, bought new car has issues the fix took a week and it's still broken. It's been over a month and still have not p...

    Dealer Response

    Hello there, I am sorry for the repair and pay off issues you have experienced and I am working with my team to get them resolved as soon as possi...


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    Horrible experience and on going, bought new car has issues the fix took a week and it's still broken. It's been over a month and still have not paid off trade.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello there, I am sorry for the repair and pay off issues you have experienced and I am working with my team to get them resolved as soon as possible. Please contact me if I can be of further assistance. Pace Bixler General Manager 806.785.7853 ext 2315 pbixler@genemesser.com


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  • Great service and buying experience

    Jeff Suttle was a great sales rep. He was very knowledgeable and took the time to find what I wanted and in my price range we looked at several ve...

    Dealer Response

    Lanny, thank you for reviewing jeff and our store! We appreciate your business!


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    Jeff Suttle was a great sales rep. He was very knowledgeable and took the time to find what I wanted and in my price range we looked at several vehicles before my wife found what she wanted he always had an answer to my questions and did everything to help and make the buying process easy would definitely use him again

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Lanny, thank you for reviewing jeff and our store! We appreciate your business!


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  • Great Experience

    Logan in the service department was awesome!! He gave me an estimate on future work I needed without me asking. He knew I was from out of town and...

    Dealer Response

    Thank you for your kind review, Raymond! We're glad you had a great service experience with Logan. If you are ever back in town, drop by and say h...


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    Logan in the service department was awesome!! He gave me an estimate on future work I needed without me asking. He knew I was from out of town and would not get the work done there. But he said he wanted to give me something to compare against other dealerships. They called when the work was finished and I went picked up my vehicle. Great experience!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your kind review, Raymond! We're glad you had a great service experience with Logan. If you are ever back in town, drop by and say hello!


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  • Replaced Cracked Windshield with No Cost

    Our windshield on our new Hyundai cracked within the first 1,500 miles. We drove to the service bay and the staff installed a brand new windshield...

    Dealer Response

    Thank you, Amy! We were more than happy to help and make sure your Hyundai was as good as new. Please let us know if there is ever anything we can...


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    Our windshield on our new Hyundai cracked within the first 1,500 miles. We drove to the service bay and the staff installed a brand new windshield for free. Gene Messer Hyundai once again went above and beyond to ensure total customer satisfaction.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, Amy! We were more than happy to help and make sure your Hyundai was as good as new. Please let us know if there is ever anything we can assist you with.


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  • Price and Service so Great, Bought 2 New Cars

    Jeremy Safrin made our new car purchase so affordable, we not only bought one new Hyundai from him but within 6 months bought a second one as well...

    Dealer Response

    Amy, thank you for sharing your experience!! We hope you are loving your new cars. Please let us know if there is ever anything we can assist you ...


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    Jeremy Safrin made our new car purchase so affordable, we not only bought one new Hyundai from him but within 6 months bought a second one as well. We researched new Hyundai prices from Austin, Dallas, and San Antonio and Jeremy beat all their prices! Not only did he beat their prices but he also gave us every rebate, and discount he could find in order to ensure we got more savings. Not only did he save us thousands, he was willing to send a guy to Dallas that night to get the Hyundai in the color we wanted. Jeremy was totally transparent about prices, additional features and their cost as well and kept us well within our budget. When our older car died on us, we went straight to Gene Messer Hyundai for a new Hyundai knowing that we would get the best price and service around. The finance process was hassle free and there was no pressure to purchase additional warranties or upgrades we didn't need. My family now has two new cars with 100,000 mile bumper to bumper warranties for less than the price that some folks pay for one car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Amy, thank you for sharing your experience!! We hope you are loving your new cars. Please let us know if there is ever anything we can assist you with!


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  • Great Service and a pleased customer

    I would like to thank Jeremy and the finance staff for working hard to getting me approved for a vehicle. I spoke with Jeremy on Tuesday and by We...

    Dealer Response

    Hi Debbie! Thank you for sharing your experience. I'm happy to hear Jeremy did everything to make sure you drove away in a new Hyundai. I hope you...


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    I would like to thank Jeremy and the finance staff for working hard to getting me approved for a vehicle. I spoke with Jeremy on Tuesday and by Wednesday I had a call I was approved not only for a vehicle but a brand new one with 6 miles on it. My credit isn't the best but they gave me a chance and I am thankful. This was all over the phone, I didn't have to sit around and wait for hours went in and signed papers and drived away. Thank you Jeremy!!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Debbie! Thank you for sharing your experience. I'm happy to hear Jeremy did everything to make sure you drove away in a new Hyundai. I hope you are enjoying it! If there is anything else I can do to further your satisfaction, please let me know. Dan Qualls, General Manager


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