Heritage Cadillac Mitsubishi

3.6
(1,047 reviews)
Visit Heritage Cadillac Mitsubishi
Sales hours: 7:30am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 7:30am–7:00pm 7:30am–6:00pm
Tuesday 7:30am–7:00pm 7:30am–6:00pm
Wednesday 7:30am–7:00pm 7:30am–6:00pm
Thursday 7:30am–7:00pm 7:30am–6:00pm
Friday 7:30am–7:00pm 7:30am–6:00pm
Saturday 8:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed

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New (877) 781-8281 (877) 781-8281
Used (877) 847-9618 (877) 847-9618
Service (888) 546-1237 (888) 546-1237

Inventory

See all 111 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since September 2020.
Heritage Cadillac was founded in 1991 and based upon the core principles of customer service quality vehicles honesty and integrity and community service. We have attained Cadillac?s highest honor of Master Dealer numerous times and consistently rank among the top dealers in customer satisfaction. We have great team members who are trained to Cadillac?s highest standards and 75% of them have been with us for over 5 years. What this means to the customer is that each experience with Heritage should be positive and informative and deliver the ultimate ownership experience.
Expect The Best

Service center

Phone number (888) 546-1237

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Reviews

3.6
(1,047 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Cadillac Mitsubishi from DealerRater.

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1.0

Worst experience!

Worst experience! I literally was looking to buy 3 more Escalades but they don’t value their customers. Mark Jr. dismissed the sale like he could care less

1.0

Worst experience!

Worst experience! I literally was looking to buy 3 more Escalades but they don’t value their customers. Mark Jr. dismissed the sale like he could care less

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Robert, I'm sincerely sorry to hear about your less-than-stellar sales experience. It's important for us that every customer feels valued and it seems we've missed the mark here. We'd appreciate an opportunity to discuss this further with you and see how we can make things right. Please reach out at your earliest convenience. Thank you, Terrence Liddell - General Sales Manager - (770) 960-0060

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1.0

Bad experience with cadillac told me i need a battery and

Bad experience with cadillac told me i need a battery and alternator in just need a battery.

1.0

Bad experience with cadillac told me i need a battery and

Bad experience with cadillac told me i need a battery and alternator in just need a battery.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate your business and your review! Thanks from the Heritage Cadillac of Morrow Team, Leon!

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5.0

Rocky road but Mark the manager got it smoothed out to be

Rocky road but Mark the manager got it smoothed out to be a smooth transaction. I only deal w people of integrity makes business in a difficult world easier. Thanks Mark for honoring the deal and getting truck to me in working condition.

5.0

Rocky road but Mark the manager got it smoothed out to be

Rocky road but Mark the manager got it smoothed out to be a smooth transaction. I only deal w people of integrity makes business in a difficult world easier. Thanks Mark for honoring the deal and getting truck to me in working condition.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Robert, we're glad to know that Mark was able to help smooth out the process for you at Heritage Cadillac of Morrow. We appreciate your kind words and are here if you need anything else in the future!

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1.0

BUYERS BEWARE!

BUYERS BEWARE!! DO NOT purchase a vehicle from this dealership!!! I purchased a $30,000 2020 Hyundai palisade from this location less than 72 hours ago and within less than 24 hours the speedometer was not working so I have absolutely no idea how fast I’m going while driving (picture below shows it stuck at 0 while I was on the highway!) and there’s major transmission issues. Of course it test drove perfectly, but now I am already stuck on the side of the road! After contacting the dealership, they are refusing to do anything about it. I’m not looking to return the vehicle, all I’m asking for is transparency and for them to fix the issues so that my vehicle is functional. Again, they could care less. 5months pregnant with two toddlers stuck waiting for a tow truck on the side of the road after spending $20,000 in cash with $10,000 financed and I have no car within less than three days! DO NOT TRUST THESE SCAM ARTISTS!

1.0

BUYERS BEWARE!

BUYERS BEWARE!! DO NOT purchase a vehicle from this dealership!!! I purchased a $30,000 2020 Hyundai palisade from this location less than 72 hours ago and within less than 24 hours the speedometer was not working so I have absolutely no idea how fast I’m going while driving (picture below shows it stuck at 0 while I was on the highway!) and there’s major transmission issues. Of course it test drove perfectly, but now I am already stuck on the side of the road! After contacting the dealership, they are refusing to do anything about it. I’m not looking to return the vehicle, all I’m asking for is transparency and for them to fix the issues so that my vehicle is functional. Again, they could care less. 5months pregnant with two toddlers stuck waiting for a tow truck on the side of the road after spending $20,000 in cash with $10,000 financed and I have no car within less than three days! DO NOT TRUST THESE SCAM ARTISTS!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I'm truly sorry to hear about your experience. We want to assure you that this is not the level of service we are dedicated to providing. We understand how important it is to have a reliable vehicle and would like an opportunity to address these issues with you directly so that we can work towards resolving them as quickly as possible. Please reach out at your earliest convenience. Terrence Liddell - General Sales Manager - (770) 960-0060

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1.0

I felt the brakes for my newly purchased used 2018

I felt the brakes for my newly purchased used 2018 Mitsubishi Mirage were scrapping. I sent my vehicle to this dealership for a brake inspection to which they came back and said I had 3mm left on the back brakes and 7mm on the front or vice versa and my car was fine. I didn't feel good about this still, but I trusted their word. I mean, they're the manufacturer, right? Well over the new 6-8 weeks the problem got worse. So, I went back to this dealership telling I felt they did a bad inspection and that there still a problem with my brakes. So, they performed the inspection again. This time they came back and said I need brakes and rotors. This let me know that they had done a fraudulent inspection the first time I took it to them. Now I had lost an extra day of my time and needed to pay the extra cost of buying brakes. If they had found the original problem on the first visit and fixed my rotors, I would not have needed the brakes. Since Heritage did not execute a proper brake inspection and caused me loss of time and money, I took my business elsewhere.

1.0

I felt the brakes for my newly purchased used 2018

I felt the brakes for my newly purchased used 2018 Mitsubishi Mirage were scrapping. I sent my vehicle to this dealership for a brake inspection to which they came back and said I had 3mm left on the back brakes and 7mm on the front or vice versa and my car was fine. I didn't feel good about this still, but I trusted their word. I mean, they're the manufacturer, right? Well over the new 6-8 weeks the problem got worse. So, I went back to this dealership telling I felt they did a bad inspection and that there still a problem with my brakes. So, they performed the inspection again. This time they came back and said I need brakes and rotors. This let me know that they had done a fraudulent inspection the first time I took it to them. Now I had lost an extra day of my time and needed to pay the extra cost of buying brakes. If they had found the original problem on the first visit and fixed my rotors, I would not have needed the brakes. Since Heritage did not execute a proper brake inspection and caused me loss of time and money, I took my business elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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2.0

I’m still waiting documents, and Lyft reimbursement.

I’m still waiting documents, and Lyft reimbursement. I didn’t like the logo sticker added to my vehicle without permission. The receptionist is a sweetheart! They made several errors in my paperwork, the wrong county was even listed on my title. They will mess you up if you let them. Come prepared if you choose this location.

2.0

I’m still waiting documents, and Lyft reimbursement.

I’m still waiting documents, and Lyft reimbursement. I didn’t like the logo sticker added to my vehicle without permission. The receptionist is a sweetheart! They made several errors in my paperwork, the wrong county was even listed on my title. They will mess you up if you let them. Come prepared if you choose this location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

I apologize for any inconvenience you experienced during your visit. Please reach out to me directly so that we can address these concerns and make sure you receive the documentation you are waiting for. Thank you, Terrence Liddell - General Sales Manager - (770) 960-0060

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5.0

Great place to do business!

The service is always great at this facility. it doe not matter whether you make an appointment or walk-in, they are efficient and considerate of your time and always address your needs right the first time. I would recommend anyone to do business with them.

5.0

Great place to do business!

The service is always great at this facility. it doe not matter whether you make an appointment or walk-in, they are efficient and considerate of your time and always address your needs right the first time. I would recommend anyone to do business with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing, Leslie! We appreciate your business and we hope to see you again at Heritage Cadillac of Morrow. Drive safely!

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5.0

Lance Green was a great Sales Professional.

Lance Green was a great Sales Professional. Always available and responded to all my calls, expeditiously.

5.0

Lance Green was a great Sales Professional.

Lance Green was a great Sales Professional. Always available and responded to all my calls, expeditiously.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We can't wait to share your feedback with Lance! Thank you for choosing Heritage Cadillac of Morrow!

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5.0

Excellent service from the front greeter to the general

Excellent service from the front greeter to the general manager. I was purchasing a new car and Tom gruschow, my salesman, was great. He made my experience so pleasant. He was very attentive, knowledgeable and patient with me throughout the purchase.

5.0

Excellent service from the front greeter to the general

Excellent service from the front greeter to the general manager. I was purchasing a new car and Tom gruschow, my salesman, was great. He made my experience so pleasant. He was very attentive, knowledgeable and patient with me throughout the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review of Heritage Cadillac of Morrow and shoutout to Tom! We truly appreciate your business and wish you many safe travels in your new ride!

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1.0

Service department manager and staff makes a mistake in

Service department manager and staff makes a mistake in AC repairs and doest return customers call.

1.0

Service department manager and staff makes a mistake in

Service department manager and staff makes a mistake in AC repairs and doest return customers call.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Heritage installed a new compressor to fix AC leak and after 5 months it stopped working. They say the wrong refrigerant was added and that they didn't add it. Nobody has worked on the car except them. Not returning calls after they said they would talk to managers and owners and get back to me. Unpleasant experience all around

Dealer response

Anita, I am very sorry to hear about the issues you are experiencing with your AC. I also want to apologize. This issue was brought to my attention, and in the middle of investigating, something came up, and I did not get to finish the conversation with Danny before he went on vacation. Please feel free to contact me at 770-960-0060 or dario@ehautomotive.com to discuss this further. Thank you, Dario Hodge General Manager

Consumer response

I will call you today.

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