Gene Messer Ford of Lubbock

New 888-429-3374 Dealer Website
Used 866-835-1429 Email Dealer
Service 866-975-2546

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Reviews

Average Ratings

3.6
37 lifetime reviews.
  • Best in West Texas

    We have used Gene Messer for years & love them!!!! Very honest, work hard to make their customers happy, they went above & beyond again just like ...

    Dealer Response

    Thank you Lonny and Traci for the kind words about Jimmy and Tom! We are thrilled that you had such a wonderful car buying experience here with us...


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    We have used Gene Messer for years & love them!!!! Very honest, work hard to make their customers happy, they went above & beyond again just like ever time before!!!! Jimmy Zimmerman is our sales guy he goes above & beyond getting the right truck for the right price , Jeremy is the Manager he is "awesome" great guy to work with on numbers! Tom in finance is super friendly and organized makes signing all the papers fun and quick! I would refer this company to everyone.... Lonny & Traci Lincoln

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Lonny and Traci for the kind words about Jimmy and Tom! We are thrilled that you had such a wonderful car buying experience here with us! We thank you for your business and look forward to your next visit!


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  • visited 2x

    We went twice to this facility. The first time, we were approached by a young man, who was very nice, but didn't know the product. The second ti...


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    We went twice to this facility. The first time, we were approached by a young man, who was very nice, but didn't know the product. The second time, we got an older gentleman who knew everything about the product. So my experience was a little of both good and bad. We have purchased 2 vehicles from gene messer in the past and have great experiences for both. Overall good. I'd like to have every salesman have a basic knowledge of the differences in packages.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • 2017 Ford Expedition

    We've had a great experience with Gene Messer Ford!

    Dealer Response

    Thank you Brandi for the kind words! We are thrilled that you had such a great experience here with us!


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    We've had a great experience with Gene Messer Ford!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Brandi for the kind words! We are thrilled that you had such a great experience here with us!


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  • Messer Lincoln Service

    Scheduled oil change was done. Service was prompt and friendly. I've always been treated well there.

    Dealer Response

    Thank you Gaylon for the kind words about our service department! We thank you for your business and look forward to your next visit!


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    Scheduled oil change was done. Service was prompt and friendly. I've always been treated well there.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Gaylon for the kind words about our service department! We thank you for your business and look forward to your next visit!


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  • 2017 Ford Raptor

    Jessica Broadway is a very professional sales person and made our buying experience one of pleasure normally not found at dealers

    Dealer Response

    Thank you Alan for the kind words about Jessica! We thank you for your business and look forward to your next visit!


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    Jessica Broadway is a very professional sales person and made our buying experience one of pleasure normally not found at dealers

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Alan for the kind words about Jessica! We thank you for your business and look forward to your next visit!


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  • Car buying made easy!

    I LOVE GEne Messer but they do have MAJOR issues in the service dept. I hope that steps will be made to fix these issues because this would give ...

    Dealer Response

    Thanks, Lilia! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.


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    I LOVE GEne Messer but they do have MAJOR issues in the service dept. I hope that steps will be made to fix these issues because this would give you 5 stars everytime and NOT 4! AS far as my car buying exprerience, Steve Zionts makes this super easy for me EVERYTIME! This is my 3rd car buy w/ him and he is always helping me out to get this done as smoothly as possible!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks, Lilia! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.


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  • Truck purchase

    Drew did a great job assisting us in the purchase of our new truck

    Dealer Response

    Thank you Lori for your purchase and your kind review! We appreciate your business! Welcome to the Gene Messer Ford Family! We look forward to c...


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    Drew did a great job assisting us in the purchase of our new truck

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Lori for your purchase and your kind review! We appreciate your business! Welcome to the Gene Messer Ford Family! We look forward to continuing to help you! ~Ashley Roberson Internet Director


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  • Stopping here was a waste of time.

    I looked at a used F 150 that I saw on the internet. I was impressed with the internet manager and sales lady but the general manager acted like h...

    Dealer Response

    George, we are so disappointed to learn of this situation you have described. We would like the opportunity to still assist you in your search for...


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    I looked at a used F 150 that I saw on the internet. I was impressed with the internet manager and sales lady but the general manager acted like he didn't even want my business even though it was the last day of the year. I was told they didn't even want my trade in. The sales lady told me the manager said it was too old and he didn't want to mess with it. I may have bought a truck from them if they would have traded with me. I'll find a truck elsewhere. I won't go back to Gene Messer Ford in Lubbock.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    George, we are so disappointed to learn of this situation you have described. We would like the opportunity to still assist you in your search for your next vehicle. Please call our manager directly at (806) 793-2727 for ways we can work towards resolving these issues. We look forward to hearing from you soon.


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  • Gene Messer Ford

    Drew Freeman is my sales professional and he made the experience very pleasurable.

    Dealer Response

    Thank you Darla for the kind words about Drew!


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    Drew Freeman is my sales professional and he made the experience very pleasurable.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Darla for the kind words about Drew!


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  • Disappointment again

    How to describe this despicable experience briefly...... Everything was great until we filled out the credit apps. Once they had those, customer s...

    Dealer Response

    Thank you for bringing this to my attention. I apologize that your car buying experience was anything but satisfactory. I would like an opportunit...


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    How to describe this despicable experience briefly...... Everything was great until we filled out the credit apps. Once they had those, customer service was practically nonexistent. They had our info 4hrs with no phone all, after two phone calls was told the finance mgr was backed up. 6hrs later I finally receive a phonecall only to be told sorry, we couldn't get you financed with no explanation, no nothing. I know for a fact we had a 3% interest rate a year and a half ago, and I'm trading in a $45,000 truck. Needless to say, I will never step foot into gene messer ford in Lubbock Texas ever again, I will do my utmost to make sure no one I know ever darkens their door. This is not the first time I have been on the wrong end of a deal from them. Guess it's shame on me for thinking they had changed.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this to my attention. I apologize that your car buying experience was anything but satisfactory. I would like an opportunity to fix this and to earn your business, please contact me at 806-788-2276. I look forward to speaking with you. Adam Scott General Manager


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