Gene Messer Ford of Lubbock

(4.1) 82 reviews

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4.1
82 lifetime reviews.
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  • Best in West Texas

    We have used Gene Messer for years & love them!!!! Very honest, work hard to make their customers happy, they went above & beyond again just like ever... time before!!!! Jimmy Zimmerman is our sales guy he goes above & beyond getting the right truck for the right price , Jeremy is the Manager he is "awesome" great guy to work with on numbers! Tom in finance is super friendly and organized makes signing all the papers fun and quick! I would refer this company to everyone.... Lonny & Traci Lincoln

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Lonny and Traci for the kind words about Jimmy and Tom! We are thrilled that you had such a wonderful car buying experience here with us! We... thank you for your business and look forward to your next visit!


  • Oil change

    Great service, took my truck in for oil change and it was great service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Robert for the kind words! We thank you for your business and look forward to your next visit!


  • Car Repair

    Great service, explanation of problems, and a quick fix.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Cindy for the kind words!


  • Nice Folks

    Everything went quite smoothly. Only irritating issue is the full force after the sale pressure to try to get the customer to buy pre-paid extended wa...rranty and pre-paid service - must be a high commission big profit center for the dealership. If you can say "NO" to those two items, this is a fine place to buy a car from.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words! We thank you for your business and look forward to your next visit!


  • Mrs. Jones

    I was at Gene Messer this week to get my car serviced. However, my appointment was next week. My mistake! However, Mike took care of me and I was abl...e to get my car taken care of.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Jeannie for the kind words! We thank you for your business and look forward to your next visit!


  • Ford Mustang Repair

    Rachael (service advisor) did an amazing job with communicating the work needed for my car. Great attitude, great people skills, great work done to t...he car.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Nathaniel for the kind words! We thank you for your business and look forward to your next visit!


  • Oil Change

    Staff is always friendly. Got me in and out on a busy Saturday

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Cody for the kind words!


  • Regular service on 2016 MKX

    I took my 2016 MKX in for it's 6 months service. Every six months I take this Lincoln in for it's oil change. Everyone is always nice and the servic...e has been prompt. The waiting room is great.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Gaylon for the kind words! We thank you for your business and look forward to your next visit!


  • Ford Truck Service

    Experience was very good. I have had my truck serviced by 2 dealers in Tucson Az and one dealership in Idaho Falls Id and this was the best by far.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Gary for the kind words! We thank you for your business and look forward to your next visit!


  • Gene messer ford lubbock, TX

    The facility is nice & clean with a kids area, but I had my infant with me & there was no changing table in restroom.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Judy for the kind words! We thank you for your business and look forward to your next visit!


Gene Messer Ford of Lubbock
6000 19th St Lubbock, TX 79407
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