Pugmire Ford Carrollton

New 888-551-8470 Dealer Website
Used 888-323-9205 Email Dealer
Service 888-453-5740

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Reviews

Average Ratings

4.4
Average based on 39 reviews
  • great service

    it was courteous and fast thanks and service personel and customer service was great and close out and paying for service is good as well as telli...

    Dealer Response

    Donna, we are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate...


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    it was courteous and fast thanks and service personel and customer service was great and close out and paying for service is good as well as telling me what else needed to be done at a later date

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Donna, we are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Pugmire Ford of Carrollton, we value our customers and we look forward to seeing you on your next visit. Regards, Pat McConville -Service Director Pat@pugmire.com


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  • Good Experience at Pugmire Ford

    Mark Taylor was very welcoming and attentive to our needs. He understood that we are a young family and this is our first vehicle purchase and bec...


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    Mark Taylor was very welcoming and attentive to our needs. He understood that we are a young family and this is our first vehicle purchase and because of this, he worked hard to find us a deal that was in our best interest.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service

    Always friendly and remember who you are when you come in....that means a lot to a returning customer. The work is always done in a timely manner.

    Dealer Response

    Shonda, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud ...


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    Always friendly and remember who you are when you come in....that means a lot to a returning customer. The work is always done in a timely manner.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Shonda, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. and if you haven't already, follow us on Facebook for access to exclusive content! Best, Pat McConville -Service Director Pat@pugmire.com


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  • Service at its best!

    Jeff in service was excellent! You can not find a better Service Mgr! He was very accommodating and his staff was great as well! I felt I was trea...

    Dealer Response

    Dean, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied wit...


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    Jeff in service was excellent! You can not find a better Service Mgr! He was very accommodating and his staff was great as well! I felt I was treated very fairly when it came to the billing, considering how dealerships can get a bad name for shady practices. Overall, a completely satisfying experience!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Dean, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Regards, Pat McConville -Service Director Pat@pugmire.com


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  • very professional and excellent service!!

    I purchased my 2014 ford fusion from Pugmire almost two years ago and I wont go anywhere else. They were very helpful from my sales person to the ...

    Dealer Response

    Your fantastic review was quite a refreshing read! I am happy Sammy & Jeff provided you with pressure-free, efficient and well-informed customer s...


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    I purchased my 2014 ford fusion from Pugmire almost two years ago and I wont go anywhere else. They were very helpful from my sales person to the manager to the service department. Sammy was awesome he took his time with me and let me choose and didn't rush me, he also gave me a few days to think about it and make my decision without pressure. The finance manager got me a great deal with ford credit and great rate. Jeff the service manager is great they are always efficient and honest with the work that needs to be done and letting me know what I will need done in the near future. I usually do all my own car work but I really like these guys up here so I will continue to give them my business without a second thought. If you are looking for a new or used vehicle check them out its worth your time.

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Your fantastic review was quite a refreshing read! I am happy Sammy & Jeff provided you with pressure-free, efficient and well-informed customer service. Before your next servicing appointment, please find us on Facebook. You'll find the latest exclusive specials offered only to our likers! Kind Regards, Steve Smith- Steve@pugmire.com


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  • Highly Recommended! Buy your vehicle here ASAP!

    I found my first choice car here on cars.com, then called Pugmire Ford. They gave me a ballpark figure, I got in my car and drove almost 2 and a h...

    Dealer Response

    Congratulations on your brand new car! Lamar is a great asset to our team, so it does not surprise me that he was able to get you set up with your...


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    I found my first choice car here on cars.com, then called Pugmire Ford. They gave me a ballpark figure, I got in my car and drove almost 2 and a half hours to their dealership, and drove away in my brand new first choice car as a very happy customer! The whole team at this dealership worked very hard to make sure I ended up in a great car with a plan that worked for me. I brought them a very difficult situation, and they handled it extremely well and in a timely manner. They took some hits and made some sacrifices for me. Normally you would see opposite behavior at car dealerships. My salesman was Lamar Musick. I highly recommend him. Great, friendly guy who is there to serve and match a great vehicle to a happy customer. The sales managers also did everything they could for me. Lastly, the gentleman who dealt with my financing was the most helpful I've ever experienced. Very impressed. Thank you!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Congratulations on your brand new car! Lamar is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Our knowledgeable sales team is patient and eager to assist. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to him and all of us hope to see you again when the time comes to service your new car. Best Regards, Steve Smith- Steve@pugmire.com


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  • Best Service Care in West Georgia!

    Jeff the service manager was quick and even checked my wife's tires to see if they need to be balanced.


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    Jeff the service manager was quick and even checked my wife's tires to see if they need to be balanced.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Very Friendly and Helpful....Clean Facility.....

    Love Everything about the Dealership!.....They get you in and out in a timely manner.... They service all of my family vehicles......Love these Guys!


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    Love Everything about the Dealership!.....They get you in and out in a timely manner.... They service all of my family vehicles......Love these Guys!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellant Service

    Friendly and Helpful Great Customer Service Everyone was very helpful and very professinal very clean offices I had an excellent salesman


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    Friendly and Helpful Great Customer Service Everyone was very helpful and very professinal very clean offices I had an excellent salesman

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • 3 recalls

    Fast and friendly and courteous. And they corrected all 3 recalls that cost me nothing and they paid for the rental.


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    Fast and friendly and courteous. And they corrected all 3 recalls that cost me nothing and they paid for the rental.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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