Reviews
Great customer service from test drive to processing my
Great customer service from test drive to processing my trade in to loan processing and final drive off
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear you had a smooth experience from start to finish. Our team strives to provide exceptional service, and it’s great to know we hit the mark. Enjoy your new ride! Regards, The Santa Margarita Ford Team
Firstly RSM Ford is where I purchased my F-150 hybrid.
Firstly RSM Ford is where I purchased my F-150 hybrid. Matt sold the truck to me by locating a truck that essentially matched the configuration that I built online. And I drove out with it in a couple weeks. The service department is stellar as I have always experienced great service. My last service was simply a no charge recall. They called me to inform me of the issue and created my service time to my liking. Another Matt met me and took care of things. This guy is very personable and friendly. My truck was complete and washed in time for me to attend an evening commitment as I requested. RSM Ford is a dealership that can be trusted and desires to keep us customers happy. Side note; I purchased my first car at 16 at Downey Ford which has lineage to this dealership. I recognized old wall photos on the wall from Downey Ford and was informed of this fact when I inquired.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Victor, We’re thrilled to hear about your positive experience with us and appreciate your kind words about our team. It's great to know that your F-150 hybrid and service needs were met with care. We look forward to continuing to serve you! Regards, The Santa Margarita Ford Team
My service advisor was SAL I couldn’t say enough nice
My service advisor was SAL I couldn’t say enough nice words about his service. Sal was always notifying me and keeping me up to date on my service. Thank you SMF Ford and Sal
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Randy, Keeping you informed is our priority, and it's great to know Sal delivered excellent service. Thank you for your kind words and for choosing us! We look forward to serving you again. Regards, The Santa Margarita Ford Team
Jay in the service department is very helpful.
Jay in the service department is very helpful. He listens, is considerate, patient, and helpful. I appreciate the time he takes to explain everything to me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so happy to hear about your amazing experience with Jay in our service department. Our team is dedicated to providing excellent service, and it's great to know that Jay took the time to ensure you felt supported. We appreciate your kind words! Regards, The Santa Margarita Ford Team
Service is top , time saving with perfection Service
Service is top , time saving with perfection Service staff / reception staff are all welcoming and excellent listeners
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nash, We're glad to hear that our team made your experience enjoyable and efficient. Your kind words about our staff will surely motivate them. We look forward to serving you again! Regards, The Santa Margarita Ford Team
RSM ford has been my go to for the last 25 years and the
RSM ford has been my go to for the last 25 years and the service and sales departments have never let me down. I will definitely recommend this dealership to friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's so nice to hear that you've had such positive experiences with our service and sales teams over the years. Your kind words means a lot to us, and we look forward to continuing to serve you and your friends and family! Regards, The Santa Margarita Ford Team
I've been a car owner for 40 years, and I've never, ever
I've been a car owner for 40 years, and I've never, ever had the level of service I receive at Santa Margarita Ford. Everything I experience there is remarkable - the efficiency and friendliness of the staff, the actual car maintenance and the willingness to go the extra mile by retrieving and returning my car for the day of service. And they don't charge more than a fair market rate for the service. If you're anywhere near south Orange County don't waste your time anyplace else.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Erik, We're thrilled to hear about your positive experiences with our team at Santa Margarita Ford. Our commitment to exceptional service is our priority, and it's great to know we hit the mark. We appreciate your feedback! Regards, The Santa Margarita Ford Team
Great Dealership.
Great Dealership. Have purchased seven vehicles from them and every deal was great. Excellent service department and all the staff are friendly and courteous. I recommend them with confidence.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your loyalty and recommendation mean a lot, and we're glad our team has consistently provided you with excellent service. Looking forward to helping you again with your next vehicle! Regards, The Santa Margarita Ford Team
Advisers Sal and Justin are great!
Advisers Sal and Justin are great! No xx from them and straight to the point. They don’t push repairs and will tell you if something can wait. I drive from Corona to Santa Margarita Ford passing other Ford dealerships because of my comfort with these guys. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's wonderful to hear that Sal and Justin made your service experience so positive. We appreciate your 5-star review and look forward to serving you again! Regards, The Santa Margarita Ford Team
Been waiting with Miguel in the service department for
Been waiting with Miguel in the service department for years in taking care of my Fords. Always great to work with. Efficient, keeps me up to date on the status of my car, and always looks out for me. Keeps me bringing my cars back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to see that Miguel always takes care of you! We look forward to seeing you at your next service visit! Regards, The Santa Margarita Ford Team