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Reviews

Average Ratings

4.8
106 lifetime reviews. Includes reviews of Serra Gardendale Kia from DealerRater.com
  • Buying expierence

    Gary Travis made the buying expirence smooth. I would definitely buy from him again! The Kia Forte is a great car with a great warranty!


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    Gary Travis made the buying expirence smooth. I would definitely buy from him again! The Kia Forte is a great car with a great warranty!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Experience

    Thanks Kris for a great experience. I love my new Soul


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    Thanks Kris for a great experience. I love my new Soul

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Top Marks

    Top Marks all around. Willing to work with you on meeting your needs.


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    Top Marks all around. Willing to work with you on meeting your needs.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Exceptional customer service, every time!
    June 8, 2017

    Great customer service these days is, unfortunately in my experience, the exception rather than the norm so I feel it should be recognized when it...


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    Great customer service these days is, unfortunately in my experience, the exception rather than the norm so I feel it should be recognized when it's received. I have been a customer for 2 1/2 years and have always, without exception, experienced over-the-top customer service from Bryan Arrington. Not only because of his knowledge, but I feel confident Bryan searches for and provides me with the best possible deals at every visit. The Service Department always delivers fast and friendly service. Brian's customer service is the reason I drive over 25 miles (one way) just to get my oil changed and the reason I will continue doing business with Serra Kia of Gardendale.

    Does recommend this dealer
    Came in for service or repair

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  • GREAT Service
    June 5, 2017

    Thank You Kris for going the extra mile to help us find the most perfect car for our family. You made our experience great and I really appreciate...


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    Thank You Kris for going the extra mile to help us find the most perfect car for our family. You made our experience great and I really appreciate it. Thank you and God Bless!!

    Does recommend this dealer

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  • Craigslist like experience

    The sell went very smooth. When they brought the car from detailing it was full of sand, no gas, and tire light on. I had to fix all that myself. ...


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    The sell went very smooth. When they brought the car from detailing it was full of sand, no gas, and tire light on. I had to fix all that myself. Was given a second key that didn't work and told to keep it and maybe they would fix it..... It never got fixed. Make sure you get everything in writing with them. This was second and last car I will buy from them or KIA

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great experience!!
    May 26, 2017

    I had the pleasure to work with Michael. He was awesome, he was patient and he explained everything to me as a first time car buyer. He put me a 2...


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    I had the pleasure to work with Michael. He was awesome, he was patient and he explained everything to me as a first time car buyer. He put me a 2017 Kia Forte. I love it! Thank you so much!

    Does recommend this dealer

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  • Easy sell, but dirty car and won't fix their mistakes
    May 25, 2017

    The sell went very smooth. When they brought the car from detailing it was full of sand, no gas, and tire light on. I had to fix all that myself. ...

    Serra Gardendale Kia

    We're sorry that you had this experience. This is certainly not normal protocol for used car delivery at our dealership. Management has been notif...


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    The sell went very smooth. When they brought the car from detailing it was full of sand, no gas, and tire light on. I had to fix all that myself. Was given a second key that didn't work and told to keep and maybe they would fix it..... It never got fixed. Make sure you get everything in writing with them. This was second and last car I will buy from them or KIA

    Does not recommend this dealer
    Serra Gardendale Kia

    We're sorry that you had this experience. This is certainly not normal protocol for used car delivery at our dealership. Management has been notified and will look into this. Thank you.


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  • Internet Sales
    May 24, 2017

    Gary had everything totally ready when we got there. He helped us set everything up! The whole experience was super fast and easy. Thanks Gary!!


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    Gary had everything totally ready when we got there. He helped us set everything up! The whole experience was super fast and easy. Thanks Gary!!

    Does recommend this dealer

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  • Magical Buying experience

    Mrs. Marion Gordon of Kia Motors Gardendale was very professional, pleasant, reassuring and humorous in my recent vehicle shopping experience. ...


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    Mrs. Marion Gordon of Kia Motors Gardendale was very professional, pleasant, reassuring and humorous in my recent vehicle shopping experience. I highly recommend first time buyers to come visit her, before they make up their mind before purchasing another vehicle. She is worth it and understands your needs and creates a painless purchasing environment. Can't rate her high enough.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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