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Reviews

Average Ratings

5.0
Average based on 187 reviews.
  • Top notch dealership

    My first experience at Pioneer was exceptional. I came in to get a bed liner and mat for my new F150. I was told the installation would take an...


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    My first experience at Pioneer was exceptional. I came in to get a bed liner and mat for my new F150. I was told the installation would take an hour. I settled in on the comfy leather couch and watched some TV. After an hour, I was called and the installation was complete! I also received a report of my oil and radiator levels as well as tire tread condition. In addition, they offered a car wash along with the installation of the bed liner. After I got in my truck I noticed a jar of salsa, compliments of Pioneer! I can easily say this is the most impressive Ford dealer I have ever dealt with. I look forward to a long relationship with Pioneer.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent service department!

    Pioneer Ford became my car dealer almost 3 years ago because of their dedication to customer service and an excellent experience in buying. I am a...

    Dealer Response

    We're happy to hear that you're pleased with the service you receive here at Pioneer Ford, Warren! Thank you so much for your loyal business and w...


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    Pioneer Ford became my car dealer almost 3 years ago because of their dedication to customer service and an excellent experience in buying. I am a Pioneer Ford customer for life!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're happy to hear that you're pleased with the service you receive here at Pioneer Ford, Warren! Thank you so much for your loyal business and we look forward to continuing to serve you for many years to come! Take care!


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  • 2012 F-150 Engine Replacement

    Customer Service excellent went the extra mile to take care of my needs for transportation while repairing my vehicle. I was supposed to get a ren...

    Dealer Response

    We appreciate your feedback of our Staff's outstanding service, Sherril! We hope to be of service to you again! Take care!


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    Customer Service excellent went the extra mile to take care of my needs for transportation while repairing my vehicle. I was supposed to get a rental car but they failed to show up so I was given a courtesy car to drive from the dealership. Great detail was used in troubleshooting the problems with the engine resulting in replacement of the entire engine. I have driven approximately 1000 miles since the repairs were made with no problems. Overall facilities were nice and clean including the shop area. The waiting area is very comfortable and while waiting was asked by numerous employees if they could get me anything. I would recommend getting a more reliable Rental Car Provider. I also got a little frustrated at first about the lack of communications on what was wrong with my vehicle and the process that Ford made the Dealership go through to arrive at a decision on what the repairs would be. I would recommend that the Technician performing the work give the explanation to the customer on the troubleshooting results and repairs to be made when it involves specific procedures required by Ford motor Company.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate your feedback of our Staff's outstanding service, Sherril! We hope to be of service to you again! Take care!


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  • The way car buying should be...

    As always, it was extremely simple to purchase a car from Pioneer Ford. I would recommend Pioneer Ford to anyone looking for a new or used car. I...

    Dealer Response

    We're happy to hear that you had such a pleasant and stress-free experience here at Pioneer Ford! We sincerely appreciate your business and hope t...


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    As always, it was extremely simple to purchase a car from Pioneer Ford. I would recommend Pioneer Ford to anyone looking for a new or used car. I was able to broker the deal over the phone. I have bought several vehicles from Joel at Pioneer Ford, and have built a level of trust. When I arrived at the dealership all the paper was completed. All I had to do was test drive and sign.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're happy to hear that you had such a pleasant and stress-free experience here at Pioneer Ford! We sincerely appreciate your business and hope to see you again down the road!


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  • Pioneer Ford

    Always a pleasant exterience to visit this dealership!


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    Always a pleasant exterience to visit this dealership!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Service

    I purchased a 2016 Ford Fusion sedan. The sales representative met me in the lot near the car I would be purchasing. He was very friendly, infor...

    Dealer Response

    Our main mission here at Pioneer Ford is to give the best customer service possible. Our sales department has all the knowledge and experience ava...


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    I purchased a 2016 Ford Fusion sedan. The sales representative met me in the lot near the car I would be purchasing. He was very friendly, informative, and explained that they were working on my paperwork and told me to sit in the car and make myself familiar with the features of the car. I was very impressed with the friendliness, helpfulness , and respect that I received.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Our main mission here at Pioneer Ford is to give the best customer service possible. Our sales department has all the knowledge and experience available to create a very pleasurable car buying experience. So thank you for choosing Pioneer Ford and have an excellent day!


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  • Exemplary service!

    Ford Fusion The service was excellent and the staff was very courteous and helpful. I was very pleased.

    Dealer Response

    That's great news Ruth! Our service department works very hard to give our customers the best customer service available. Thank you for choosing P...


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    Ford Fusion The service was excellent and the staff was very courteous and helpful. I was very pleased.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    That's great news Ruth! Our service department works very hard to give our customers the best customer service available. Thank you for choosing Pioneer Ford and have a great day!


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  • Great Service, great experience

    I called at the last minute because my coolant sensor came on and I was getting ready to leave town. Doug told me to bring it on in and he could g...

    Dealer Response

    It is good to hear that you had a satisfactory experience with our service lane Thomas. We sincerely appreciate the fact that you would be willing...


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    I called at the last minute because my coolant sensor came on and I was getting ready to leave town. Doug told me to bring it on in and he could get me in at 10:30. I arrived at 10:00 and checked in prepared to wait. A few minutes after 10:00 I saw a technician (I think his name was Ray) come out to my truck. I approached Ray and he said he could not get it in the bay because it was blocked in by other vehicles in the service bay lane so he brought the test kit out and tested it right there in the service bay lane. Ray even allowed me to watch him and explained the testing procedure to me. He was finished in a few minutes.I was planning to go wash my truck that day before heading out of town so Ray offered to take it back to the car wash area. I really do appreciate the car wash service. I would even be willing to pay for it and I have used it before. I have always been pleased with the wash experience. However this time it was the worst car wash I have ever seen. I understand it's not going to be detailed and hopefully it was not Ray washing it. If it was then forget I have said anything negative about it cause he was so helpful with the service of the truck. But if it was not Ray then whoever was washing vehicles that day did a terrible job. Maybe they were covered up but Ray was done with my truck within 15 minutes or so, probably before 10:30 but I didn't get my truck back from the wash bay until around 11:30 I think. Whoever washed it made big circular motions washing down the side and left the grime on the truck inside each circle so it almost looked comical the way there was grime spots inside each circle the length of the truck. Needless to say I drove to a hand car wash shop and paid to have it washed again. Please understand this is the first negative experience I've had at Pioneer Ford so it's not a big deal. I will continue to shop at Pioneer and recommend them to everyone for vehicles, parts and service. Have even sent friends their for service when they didn't buy their vehicle there just so they could experience Pioneer Ford. I'm going to assume the car wash person was just having a bad day or was really busy and lets face it a F-450 Super Duty is a lot of truck to wash. Thanks, Tom

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    It is good to hear that you had a satisfactory experience with our service lane Thomas. We sincerely appreciate the fact that you would be willing to recommend our dealership. Our technicians and service advisors alike work hard everyday to ensure the absolute satisfaction of our service customers.We are sorry about the bad car wash and would love to have the opportunity to make it up to you. Please don't hesitate to let us know if there is anything else that we can do for you. Thank you for choosing Pioneer Ford and have a great day.


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  • Great Service and customer care.

    The service team at Pioneer Ford are just Great. My wife was on the way home from work and hit something blowing out 2 tires on her Ford Fusion. I...

    Dealer Response

    Our service department works hard to ensure that every customer that walks through our service lane leaves happy and satisfied. We have 5 Master T...


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    The service team at Pioneer Ford are just Great. My wife was on the way home from work and hit something blowing out 2 tires on her Ford Fusion. It was getting close to quitting time for the service department but they took the time to install a full set of tires on her car so she could get back on the road again the next morning and not have to worry about if she would make it or not. Thanks to Jason and the rest of the service department for making that happen.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Our service department works hard to ensure that every customer that walks through our service lane leaves happy and satisfied. We have 5 Master Technicians that can handle any job thrown their way and that have the experience to work efficiently. At Pioneer Ford we have one goal above all, and that is to excel in customer service and treat our customers like family! Thank you for choosing Pioneer Ford and have a great day.


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  • outstanding service and sales through out.

    Jeff Stubbs worked very hard with me and he was a great help with my purchase of my Edge. I had my first service last week and your service depth ...

    Dealer Response

    Making the customer feel right at home is a priority here at Pioneer Ford. We strive to stand out from the crowd by excelling in customer service....


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    Jeff Stubbs worked very hard with me and he was a great help with my purchase of my Edge. I had my first service last week and your service depth wad geat. They made me feel right at home.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Making the customer feel right at home is a priority here at Pioneer Ford. We strive to stand out from the crowd by excelling in customer service. Our dedicated and experienced sales staff has all the tools at their disposal to create a pleasurable car buying experience for every customer that walks through our doors. Thank you for choosing Pioneer Ford, we sincerely appreciate your business!


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