Reviews
Some are more friendly than others some don’t like to put
Some are more friendly than others some don’t like to put themselves in a customer’s shoes
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
He did a great job!
He did a great job!! I love that he came to me, and I could stay at home
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ernesto and Derek are great people.
Ernesto and Derek are great people. Nothing but helpful and accommodating. I will be back on my next vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Spent about $4k on two vehicles 2020 and 2022 in the same
Spent about $4k on two vehicles 2020 and 2022 in the same month. Both had to return with the original issues not resolved. Very inconvenient and very disappointed in the repairs - and the cost.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
My Traverse started shaking after my tire rotation.
My Traverse started shaking after my tire rotation. That has Never happened before in 7 years. I Was told i would have to pay $79.99 to have the tires balanced. This is something that was done or not done on the service departments end. My Right front tire blew out a week later on i285. I can’t say this is why it blew out, but it’s not a coincidence because my tires were fine. I was told maybe a manager could work something out for the tire balance. . I will continue to have my oil changed at John Thorton, but i will never have them rotate my tires again. Ever!!
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
This is the 2nd time my family has done business at John
This is the 2nd time my family has done business at John Thornton Chevrolet & on both occasions we worked with Marva Thompson. She is excellent & caring about her customers. Everyone at this Dealership is very friendly , courteous & professional. I would definitely do business with them again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My salesman was Cody and he was awesome!
My salesman was Cody and he was awesome! He made the entire experience simple and painless. I was hesitant but my wife and I felt very comfortable. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Drove from Arkansas to buy a preowned 2024 Subaru Outback
Drove from Arkansas to buy a preowned 2024 Subaru Outback Wilderness from John Thornton Chevrolet in Lithia Springs, due to the price being literally $5k cheaper than what I would have been forced to pay in my neck of the woods. Worth the trip!! My sales rep, Tyler Rossi, made the whole deal smooth and easy, and once I got to the dealership the transaction was quick and painless. Vehicle was in mint condition and I am enjoying every second of driving it!! There was a small hangup with post-sales paperwork but Savannah Silvers in the finance dept took care of everything so I didn't even have to go to my local DMV to get it straightened out. I appreciate all the great customer service and support I got from this dealership, thank you!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Superior customer service and very accommodating to me,
Superior customer service and very accommodating to me, Though I had to wait it worth it. Thank you all so much Jake Barnemen
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service as always!
Excellent service as always! Keep me updated as service was taking place Thank you so much
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
