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John Thornton Chevrolet

(3,666 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award
New (855) 958-2988 (855) 958-2988
Used (855) 958-3133 (855) 958-3133
Service (855) 950-3089 (855) 950-3089

Reviews

(3,666 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of John Thornton Chevrolet from DealerRater.

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Some are more friendly than others some don’t like to put

Some are more friendly than others some don’t like to put themselves in a customer’s shoes

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

He did a great job!

He did a great job!! I love that he came to me, and I could stay at home

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Ernesto and Derek are great people.

Ernesto and Derek are great people. Nothing but helpful and accommodating. I will be back on my next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Spent about $4k on two vehicles 2020 and 2022 in the same

Spent about $4k on two vehicles 2020 and 2022 in the same month. Both had to return with the original issues not resolved. Very inconvenient and very disappointed in the repairs - and the cost.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

My Traverse started shaking after my tire rotation.

My Traverse started shaking after my tire rotation. That has Never happened before in 7 years. I Was told i would have to pay $79.99 to have the tires balanced. This is something that was done or not done on the service departments end. My Right front tire blew out a week later on i285. I can’t say this is why it blew out, but it’s not a coincidence because my tires were fine. I was told maybe a manager could work something out for the tire balance. . I will continue to have my oil changed at John Thorton, but i will never have them rotate my tires again. Ever!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This is the 2nd time my family has done business at John

This is the 2nd time my family has done business at John Thornton Chevrolet & on both occasions we worked with Marva Thompson. She is excellent & caring about her customers. Everyone at this Dealership is very friendly , courteous & professional. I would definitely do business with them again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My salesman was Cody and he was awesome!

My salesman was Cody and he was awesome! He made the entire experience simple and painless. I was hesitant but my wife and I felt very comfortable. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Drove from Arkansas to buy a preowned 2024 Subaru Outback

Drove from Arkansas to buy a preowned 2024 Subaru Outback Wilderness from John Thornton Chevrolet in Lithia Springs, due to the price being literally $5k cheaper than what I would have been forced to pay in my neck of the woods. Worth the trip!! My sales rep, Tyler Rossi, made the whole deal smooth and easy, and once I got to the dealership the transaction was quick and painless. Vehicle was in mint condition and I am enjoying every second of driving it!! There was a small hangup with post-sales paperwork but Savannah Silvers in the finance dept took care of everything so I didn't even have to go to my local DMV to get it straightened out. I appreciate all the great customer service and support I got from this dealership, thank you!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Superior customer service and very accommodating to me,

Superior customer service and very accommodating to me, Though I had to wait it worth it. Thank you all so much Jake Barnemen

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service as always!

Excellent service as always! Keep me updated as service was taking place Thank you so much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.