Nalley INFINITI of Atlanta

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Reviews

Average Ratings

4.6
131 lifetime reviews. Includes reviews of Nalley INFINITI of Atlanta from DealerRater.com
  • Superb salesman

    Ken Gottfried provided superb service in helping me purchase my new QX 50. I was fortunate to have Ken recommended by a good friend who also has ...


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    Ken Gottfried provided superb service in helping me purchase my new QX 50. I was fortunate to have Ken recommended by a good friend who also has had great service by Ken. Ken is extremely knowledgeable and helped me obtain a very good price on the car that I wanted. Ken is a pro in every way.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Satisfied Customer

    Excellent buying experience. Salesman Bruce was very knowledgeable and helpful. Manager Maeisha made the deal happen. Stellar treatment. I will de...


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    Excellent buying experience. Salesman Bruce was very knowledgeable and helpful. Manager Maeisha made the deal happen. Stellar treatment. I will definitely be a repeat customer!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Simply Professional

    Was promptly met by Rari upon arrival who was not over burdening and explained all the features of a Q50. The price on cars.com was very well lowe...


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    Was promptly met by Rari upon arrival who was not over burdening and explained all the features of a Q50. The price on cars.com was very well lower than the price on the lot and they honored the lower price no problem. All the staff was extremely nice and professional and the experience made this purchase extremely rewarding. I would recommend anyone in the area or even outside the area to give them a try. They won't do you wrong.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • GREAT SALES REPRESENTATIVE

    I really enjoyed my buying experience at Infiniti. I really wasn't trying to buy a car that particular day, but Yohance Skeete and Edgar Valesque...


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    I really enjoyed my buying experience at Infiniti. I really wasn't trying to buy a car that particular day, but Yohance Skeete and Edgar Valesquez really presented an offer that was too good to walk away from. They worked together and made the buying experience one of the best I have ever had! Thanks again to them both for my 2015 Q70....

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • The worst service department
    November 3, 2016

    When I needed four new tires and an oil change I called the dealership to make an appointment. After 40 minutes on the phone with the receptionist...


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    When I needed four new tires and an oil change I called the dealership to make an appointment. After 40 minutes on the phone with the receptionist making sure they had the tires in stock, I confirmed the appointment for Friday morning. I requested a loaner car even though she assured me that the service would take less than two hours. That afternoon my husband still had not heard anything and gave them a call they told him that they did not have the tires in stock but were able to get them in. Once they arrived, the tires were stolen out of the shop. They told him that the car would be ready on Monday. Monday afternoon my husband still had not heard from them and made a few phone calls to the service department only to be told they were all too busy to give him an update on my car. On Tuesday morning I call d and left a message for Tim the manager to call me back. He did call and after I explained our issue he told me that they were moving soon and didn't know what happened. He not once apologized or said that he would look into the issue. I asked him to call my husband when the car was ready and he didn't but had someone else do it. When my husband picked up my car and paid over $1100, not one word was said about his service or the length of time it took. Infiniti, you have lost a customer for life.

    Does not recommend this dealer
    Came in for service or repair

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  • Excellent Service

    Fantastic service. They listened to my needs and wants, sourced the vehicle from another location and they were aggressive in pricing to get the ...


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    Fantastic service. They listened to my needs and wants, sourced the vehicle from another location and they were aggressive in pricing to get the deal done.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Worst service experience ever
    September 19, 2016

    I bought a vehicle QX50 from Decatur dealership and turned out to be worst experience of my life. This whole dealership is full of idiots who does...


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    I bought a vehicle QX50 from Decatur dealership and turned out to be worst experience of my life. This whole dealership is full of idiots who doesn't care about customers at all.

    Does not recommend this dealer

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  • Amazing
    September 5, 2016

    I initially called over the phone and spoke with a salesman Yohance and told him what I was looking for. He told me to come in. When I was getting...


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    I initially called over the phone and spoke with a salesman Yohance and told him what I was looking for. He told me to come in. When I was getting out of my car, he was meeting me in the parking lot! "Hi nice to meet you Tiffany he, said", I was immediately impressed. Yohance had already pulled out 2 q50 3.0t that I was intrested in. We test drove both. I was really amazed at the patience and time he took with me because I'm VERY picky but he didn't mind at all. Everyone was friendly including the finance department. They worked hard to get me where I wanted to be at. When I was told I had to leave out a few options I declined the deal. The next day, Yohance called me and said, "I'm working hard to get you all the options you want". The next thing I know the General manager was calling me personally and told me I could get the deal I wanted! Yohance had went to the GM!!!! He was amazing! I would recommend the dealership and Yohance to anyone!

    Does recommend this dealer

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  • Love these guys!!!!
    September 1, 2016

    I came in August 5th just looking not really aiming to buy. Kevin greeted me, showed me around the lot we test drove 2 vehicles and did not leave ...


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    I came in August 5th just looking not really aiming to buy. Kevin greeted me, showed me around the lot we test drove 2 vehicles and did not leave me unattended until I had a new set of keys in my hand. Josh went worked hard getting me financed and called me two days ago giving me a better deal/APR than the original. They made my first time car buyimg experience exceptionally tasteful. I cant wait to come back and buy again from these guys. Great customer service and made me feel great about my buy. Thank you a lot. I love my new car!!!!

    Does recommend this dealer

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  • Worst. Customer. Experience. Ever
    July 2, 2016

    Worst. Customer. Experience. Ever. I was in the market for a QX60. I found the one I wanted at Nalley Decatur. After two days of haggling (the I...


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    Worst. Customer. Experience. Ever. I was in the market for a QX60. I found the one I wanted at Nalley Decatur. After two days of haggling (the Internet price is not the final price) we agreed on a reduced price and reduced financing option. I went to my bank to make sure the terms were good. Something was odd. My bank's rate was lower than Nalley but my bank's payment was higher. I called and asked to see the paperwork from our verbal agreement. Surprise, surprise they had added 3 months to the term. I called Ken the sales manager. Initially he tried to blame me for not asking specifically about the terms. When that tactic did not work he got off the phone and called back a few minutes later with numbers at our original agreement. We agreed that I would pick the car up today in a few hours. Two hours later they called announcing that it had been sold to someone else. I will never do business with them again. If you choose to please pay special attention to the financing terms watch for the bait and switch. Very stressful experience. Run!!

    Does not recommend this dealer

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