Stone Mountain Nissan

Reviews

4.3 out of 5 4.3
12 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    August 23, 2018

    Thank you Mike for giving me the best deal and the car I have always wanted. You made me feel so comfortable through the whole process and I am so happy.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    March 2, 2018

    Unless you buying your car with cash, their finance team is horrible. I purchased a new vehicle and wanted to finance with my bank. The lady talked me... into financing with her, which is her job. When I came back to get it refinanced through my bank she never sent in my cancellation on my warranty. I called numerous of times and I never got an answer. She stated said it takes 6 to 8 weeks to process called the warranty and it takes 5 to 7 business days. I would never come back.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 31, 2018

    This is the best dealership I have ever had service at. The people are very professional and she s lot of caring about the service they give

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    October 27, 2017

    Don Burns,thank you for selling me for forth time new Nissan Rogue,3 models of Rogue for may girls and Frontier for me.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 25, 2017

    I went to the dealership after dealing with Gwinnett Nissan and it was like I walked into paradise. I was contacted by Eugene Richardson first over-the-phone... after making an online inquiry and he was very professional. The process of purchasing the vehicle that I saw online was awesome. He was busy during the time, but even took the time to hand me over to his co-worker Patrick who was also fabulous. I would recommend everyone to visit this dealership and see these guys.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 1, 2016

    I went to Stone Mountain Nissan after sending a message about a car on their website. I sent the message outside of normal business hours, and was pleasantly... surprised when Tim called me early the next morning. We had a brief discussion and he checked availability with a promise to call back. I went to another dealership close to home and looked at a car, and ended up leaving in disgust. Brad called me back for Tim from Stone Mountain and invited me to come up there. When I arrived, they were aware of what I wanted for a vehicle, for price, for financing, and for warranty. They met all my expectations, except for price: they charged me $500 less than I expected to pay. They gave me the 0% financing and the warranty I wanted, and the exact car I wanted. Never was I pressured to do anything which I didn't want to or wasn't comfortable with doing. They didn't just get a sale, they gained a loyal customer.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    October 20, 2015

    I would like to thank the staff at Stone Mountain Nissan for nice and friendly car buying experience! Also,I would recommend anyone in the market looking... for a car, to stop in ask for Eugene(my salesman)but all are nice salesman,thanks!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 23, 2015

    my sale person was Brad he help me a lot i would thank Brad for everthing he did for me i would sent him more poeple to buy cars. I if you loking for a... new nissan ask for Brad he will put you in a new car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 23, 2014

    After reading reviews, I almost abandoned my initial relationship & early negotiations. But I wasn't having a bad experience at Stone Mountain Nissan!... I went there to look at preowned cars but didn't find anything that rang my bell. Ended up purchasing a 2014 Nissan Sentra for a very competitive price. Don B. was/is my representative. Very patient, low key and listened to me and what I wanted. He and Marla the sales manager worked hard to meet my needs without pressure. They were honest and upfront about everything. I never felt "taken in" or pressured to stay like some dealerships. Sam the finance manager was just the same: explained all my options and didn't pressure me to buy "extras" I didn't want. If you're thinking about a Nissan or pre-owned, ask for Don B.! He will listen to what you want, go the extra mile to help you find it and won't attempt to "handle" you. Oh, and the lifetime power train warranty is great peace of mind.

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    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    May 8, 2014

    DO NOT USE THEIR SERVICE DEPARTMENT. We took our car in to check an engine light. When they returned it to us they did so with a different key than we... gave to them. We questioned our "Service Manager" repeatedly why the key was different and he wouldn't even acknowledge that it was different. After reiterating our complaint with the someone different in the "Service Department", he immediately knew that it was a brand new key. He further discovered that they say they "lost" the key we gave them and made a new one. Our "Service Manager" knew all this at the time we picked up the vehicle and I guess thought it best to lie about it to our face and have us pay for the privilege. At the present time, the Service Manager over Stone Mountain Nissan is making us wait to see what they are willing to do to make things right. It's really no surprise. We were told we'd get a call when the car was ready. We didn't. We were told it would be ready the same day. It wasn't. We were told that it must be the same key since they tag each one as it comes in. It wasn't. Finally, we were told we'd receive a call by noon today. We weren't. DO NOT DO BUSINESS WITH THESE PEOPLE. ANY COMPANY THAT REPEATEDLY FAILS TO FOLLOW THROUGH ON DELIVERING BASIC CUSTOMER SERVICE ON MULTIPLE MANAGERIAL LEVELS AS WELL AS LIE TO YOUR FACE DOES NOT DESERVE YOUR BUSINESS.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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