Jaguar Land Rover Buckhead

Reviews

Average Ratings

4.9
51 lifetime reviews.
  • Jaguar XE 25t

    I was searching online for my dream car when it led me to the dealership's website. Long story short, I received the best customer service from K...

    Dealer Response

    Thank you so much for providing your feedback. It sounds like we really pulled together as a team to make it happen for you. Please keep in touch,...


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    I was searching online for my dream car when it led me to the dealership's website. Long story short, I received the best customer service from Kenzie and Ashley. They were enthusiastic, knowledgeable, and patient. Following my approval, Louis made the remainder of my buying experience terrific. He worked with Ron and they were also extremely helpful and transparent. They understood my needs and listened attentively to my concerns. Believe me when I tell you that I never touched my Jag until I drove off the lot. That is how confident and secure in my purchase. Needless to say----I love my new Jaguar but I loved my experience with the dealership. Thanks Hennessey Jaguar Land Rover Buckhead. Your professionalism, compassion, and expertise surpassed my expectations.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for providing your feedback. It sounds like we really pulled together as a team to make it happen for you. Please keep in touch, and remember us the next time you're in the market!


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  • No response even after repeated followups

    I went to buy Discovery sport, I work for the JLR corporate & had a discount program i wanted to avail Initially the dealer Louis showed lot of in...

    Dealer Response

    Thank you for taking the time to provide your feedback. When something goes wrong or mistakes are made, we do our very best to recover any damaged...


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    I went to buy Discovery sport, I work for the JLR corporate & had a discount program i wanted to avail Initially the dealer Louis showed lot of interest, however the moment i showed the discount program, they made me wait for 2 hrs & later came back with the manager saying they will get back to me over emails . Since it cuts down the commission they recieve , they showed no interest even after repeated followups I do not why JLR taken action on such dealers which do not honour the programs they offer for their own employees

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to provide your feedback. When something goes wrong or mistakes are made, we do our very best to recover any damaged relationships. We sincerely apologize if you felt we had no interest in earning your business. Contrary to popular belief, we love working with customers who bring us employee discounts. In fact, to make the transaction easy and fair for all parties involved, the manufacturer designates a specific price for the purchasing employee and commission amount for the salesperson involved. It really takes the work out of it. On Saturday when you were here shopping, we were unfortunately sold out of the 2017 Discovery Sport inventory, which qualifies for the incentive program, and have only 2018 models available for purchase. It was never a matter of whether or not we would honor the discount. It was a scramble to find something that we had in stock to work out for the same price. As we jump head first into the holiday season, we get busier now in these final four weeks, than any other time of the year. And although it is not an excuse for your wait time, we hope that you can understand it was in no way related to your method of purchase. We would love to earn your business and hope that you'll allow us to continue our searches for the Discovery Sport you want.


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  • Great customer service!

    Lori Mohr did a great job. I drove 2 1/2 hours from South Carolina to purchase an F-Pace and the whole experience could not have gone smoother. N...

    Dealer Response

    This is so great to hear. Thank you so much for providing your feedback and for making the trip all the way to Atlanta. It sounds like the journey...


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    Lori Mohr did a great job. I drove 2 1/2 hours from South Carolina to purchase an F-Pace and the whole experience could not have gone smoother. Not only did Lori have the F-Pace ready to go when I arrived, but she had all the paperwork ready as well. Everyone was professional and friendly. Thank you for a great car buying experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    This is so great to hear. Thank you so much for providing your feedback and for making the trip all the way to Atlanta. It sounds like the journey was worth it! Please keep Lori in mind the next time you're in the market for a new or pre-owned vehicle!


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  • XC90 Volvo

    I'm 68 years of age and I can't remember ever having a car buying experience as pleasant as Todd made it! No stress, answered all of my questions...

    Dealer Response

    Thank you so much for providing your feedback, Mr. Cook. We love making the transactions for our customers smooth and painless. Please keep in tou...


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    I'm 68 years of age and I can't remember ever having a car buying experience as pleasant as Todd made it! No stress, answered all of my questions. No wasted time. Very professional!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for providing your feedback, Mr. Cook. We love making the transactions for our customers smooth and painless. Please keep in touch and remember us when you have to service your new Volvo!


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  • First Class Service!

    Last September I walked into Hennessy Jaguar Land Rover Buckhead to check out the Range Rovers. I was considering a purchase and the Range Rover S...

    Dealer Response

    Thank you so much for your feedback Kim. This is so great to hear! We strive to deliver this kind of experience to each customer that walks throug...


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    Last September I walked into Hennessy Jaguar Land Rover Buckhead to check out the Range Rovers. I was considering a purchase and the Range Rover Sport was at the top of my list (a list I had been working on for about 1 year before ever setting foot in the dealership). In the past car shopping has always been a less than enjoyable experience when dealing with the typical 'car sales person'. I'm a person who knows what I want and don't want. I don't like to be 'sold' but what I do like is to be helped. Mark Pathammovong did just that! He was knowledgable and extremely helpful without any pushy sales tactics which would have sent me running for the hills. We kept in touch as I was thinking through everything and I went back in November to order my custom RRS. We hit a few snags with some of the available options but Mark came through and provided solutions that were fantastic. Throughout the process Mark kept me up to date and was always responsive. I was able to pick up my car in early April and have been over the moon thrilled with it. Even after the sale, Mark has continued to follow up. The service I've experienced up to this point has been first class and the process has truly been very enjoyable. Thank you to the Hennessy team (especially Mark) for making this experience so wonderful. This was a big purchase for me and Mark made an exciting & outstanding experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for your feedback Kim. This is so great to hear! We strive to deliver this kind of experience to each customer that walks through our doors. We appreciate the opportunity to earn your business and look forward to seeing you around for your scheduled maintenance.


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  • Excellent Dealership to Lease a Land Rover from

    Mark P was really easy to work with and made leasing an Evoque quick and easy. Highly recommend this dealership.

    Dealer Response

    Thank you for your feedback, David! We're glad to hear about your experience with Mark. Please keep in touch. We look forward to seeing you around...


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    Mark P was really easy to work with and made leasing an Evoque quick and easy. Highly recommend this dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your feedback, David! We're glad to hear about your experience with Mark. Please keep in touch. We look forward to seeing you around for maintenance.


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  • Satisfied customer

    Buying my first Jaguar XJ was a very positive experience. Mark in sales was a very big part of that positive experience. He is very knowledgeabl...

    Dealer Response

    Thanks so much for providing your feedback Mr. and Mrs. Carr. We love to hear about great experiences like yours! Keep in mind that with a new Jag...


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    Buying my first Jaguar XJ was a very positive experience. Mark in sales was a very big part of that positive experience. He is very knowledgeable, friendly and accommodating. I was also impressed with a young lady name Reese you was my very first contact regarding my interest in a Jaguar. She followed up immediately upon receiving an online request about more info on a Jaguar XJ. Fantastic service from beginning to the end!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks so much for providing your feedback Mr. and Mrs. Carr. We love to hear about great experiences like yours! Keep in mind that with a new Jaguar, select maintenance is on us! I'm sure we'll see you around in service soon. Best of luck and please keep in touch!


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  • Excellent Experience!!

    I was in the market for an XJL. The one I was looking at sold before I could buy it. However Mark made me a great deal on a standard wheel base ...

    Dealer Response

    Thank you for providing your feedback. It sounds like Mark was helpful and accommodating. We love to hear about experiences like this. Please keep...


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    I was in the market for an XJL. The one I was looking at sold before I could buy it. However Mark made me a great deal on a standard wheel base model. He was transparent, patient, courteous, knowledgeable and very professional. I didn't feel any pressure to make a decision. He also went above and beyond to make sure that I knew he was available for whatever I needed even after I made the purchase. I wasn't treated any differently being that I wasn't there buying a $100k car. That definitely happens at other high end dealerships. Five stars all around for this establishment. Everyone was warm and inviting and my business was handled very promptly...I will be visiting Mark again once they get the right XJL in for me to trade!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for providing your feedback. It sounds like Mark was helpful and accommodating. We love to hear about experiences like this. Please keep us in mind for all of your service needs, while we keep an eye out for your dream XJL!


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  • F Pace / paul stith

    GREAT!!!! My first time purchase from this dealership. Paul and Myron made it easy and kept me informed. Thanks!

    Dealer Response

    So glad we were able to make this a smooth process for you! We work hard to make sure we're treating our customers better than the rest! Please ke...


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    GREAT!!!! My first time purchase from this dealership. Paul and Myron made it easy and kept me informed. Thanks!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    So glad we were able to make this a smooth process for you! We work hard to make sure we're treating our customers better than the rest! Please keep us in mind for all of your service needs as well! Thank you for your feedback!


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  • Jaguar FType / Paul Stith

    Thank you for a great experience buying our new vehicle today. Everything was ready to go explained thoroughly. The process was easy and quick...m...

    Dealer Response

    This is great to hear. Thanks so much for providing your feedback! Stay out of trouble in your new F-Type. Temptation to drive like you own the ro...


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    Thank you for a great experience buying our new vehicle today. Everything was ready to go explained thoroughly. The process was easy and quick...much appreciated. Thank You Paul Stith

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    This is great to hear. Thanks so much for providing your feedback! Stay out of trouble in your new F-Type. Temptation to drive like you own the road his hard to resist. Keep in touch and thank you for your business!


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