Mercedes-Benz of Buckhead

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Reviews

Average Ratings

4.4
567 lifetime reviews. Includes reviews of Mercedes-Benz of Buckhead from DealerRater.com
  • Our Best Car Buying Experience Ever

    We currently own 4 cars and have bought over 50 new cars in our lifetime... And this, was definitely the best car buying experience we have had! T...

    Dealer Response

    Thank you, Alex and Marlena, for your kind words and positive feedback. At Mercedes-Benz of Buckhead we strive to provide our customers with infor...


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    We currently own 4 cars and have bought over 50 new cars in our lifetime... And this, was definitely the best car buying experience we have had! The Internet department through Benjamin Wheeler and Ashley answered all our questions and gave us a straight forward super competitive price. We drove 9 hours from Fort Lauderdale, FL to pickup our new C450 and could not be happier. The paper work process was flawless and fast thanks to Mr. Maldonado, and we had the pleasure of meeting the general sales manager, Dominic who made us feel very welcome. Our son will be needing a car in the next couple of months, and for the first time, we are actually looking forward to the car buying experience. If you are in the market for a Mercedes-Benz, anywhere, you owe it to yourself to at least give Benjamin a call. Best regards, Alex & Marlena.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Alex and Marlena, for your kind words and positive feedback. At Mercedes-Benz of Buckhead we strive to provide our customers with informative, friendly and pressure free services at competitive prices. We really appreciate you choosing to make the nine hour drive to our dealership for your new C450 and are happy to hear that the purchasing process was flawless for you. Please let us know when you are ready to begin looking for vehicles for your son, we would be more than happy to be of assistance.


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  • Transferred Four Times to Voice Mail
    March 10, 2017

    Buying the car was great - need plates. I have called today FOUR TIMES and transferred four times to voice mail with ZERO follow up. Disappointe...

    Mercedes-Benz of Buckhead

    Lisa, we appreciate your business and you taking the time to bring your concerns to our attention, as we take customer feedback very seriously. It...


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    Buying the car was great - need plates. I have called today FOUR TIMES and transferred four times to voice mail with ZERO follow up. Disappointed.

    Does recommend this dealer
    Mercedes-Benz of Buckhead

    Lisa, we appreciate your business and you taking the time to bring your concerns to our attention, as we take customer feedback very seriously. It's our understanding that the issue has been addressed and we're sorry that we missed your calls when we were closed on Saturday. Thank you and have a wonderful day.


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  • Certified pre owned

    The place is very professional I kind of felt that they pushed me into getting my car without giving me more options. I still love my car but I d...


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    The place is very professional I kind of felt that they pushed me into getting my car without giving me more options. I still love my car but I do feel a what if there was a better car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • looking for BMW M6

    Mercedes-Benz of Buckhead was very prompt with the replies to my inquiries and with updated pictures.

    Dealer Response

    Tommy, thank you for taking the time to provide us with feedback! We truly appreciate it and were more than happy to have been of assistance in re...


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    Mercedes-Benz of Buckhead was very prompt with the replies to my inquiries and with updated pictures.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tommy, thank you for taking the time to provide us with feedback! We truly appreciate it and were more than happy to have been of assistance in responding to your inquiries and providing more up-to-date photos. Please let us know if there is anything more we may do for you!


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  • Exceptional experience
    September 29, 2016

    The whole process from start to finish was exceptional. We drove an hour and forty minutes to lease our third MB from Mercedes Benz of Buckhead. D...

    Mercedes-Benz of Buckhead

    Thank you for not only making the drive to our dealership, but also for taking the time to provide excellent feedback! We really appreciate it and...


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    The whole process from start to finish was exceptional. We drove an hour and forty minutes to lease our third MB from Mercedes Benz of Buckhead. David Olson and the whole crew made it a pleasant experience.

    Does recommend this dealer
    Mercedes-Benz of Buckhead

    Thank you for not only making the drive to our dealership, but also for taking the time to provide excellent feedback! We really appreciate it and are glad to note that you had such a pleasant experience working with David and the rest of the team.


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  • Excellent experience with no pressure
    September 22, 2016

    Enjoyed the experience. Great product. Very service oriented with courteous follow up.People were waiting on us and made us feel very comfortable....

    Mercedes-Benz of Buckhead

    Thank you for the recommendation and positive feedback, Val. We truly appreciate it and are very happy to hear that Robert and the rest of the tea...


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    Enjoyed the experience. Great product. Very service oriented with courteous follow up.People were waiting on us and made us feel very comfortable..Highly recommend.

    Does recommend this dealer
    Mercedes-Benz of Buckhead

    Thank you for the recommendation and positive feedback, Val. We truly appreciate it and are very happy to hear that Robert and the rest of the team were able to provide you with such an exceptional and comfortable purchasing experience. Please let us know if there is anything more we may do for you!


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  • Pleased with the service

    Good and quick service. The sales person was great, no pressure intro.

    Dealer Response

    Thank you for the positive feedback! We really appreciate it and are happy to hear that our team was able to provide you with an excellent experie...


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    Good and quick service. The sales person was great, no pressure intro.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the positive feedback! We really appreciate it and are happy to hear that our team was able to provide you with an excellent experience through professional, friendly and pressure free services. Please let us know if there is anything more that we may do for you!


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  • Rude salesman

    The sales rep wasn't very friendly and didn't want to discuss any other used cars beside a Mercedes. I chose not to purchase from them because of ...

    Dealer Response

    At Mercedes-Benz of Buckhead our goal is to provide each and every customer with an exceptional experience. We sincerely regret to hear that you f...


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    The sales rep wasn't very friendly and didn't want to discuss any other used cars beside a Mercedes. I chose not to purchase from them because of his behavior. Rude!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    At Mercedes-Benz of Buckhead our goal is to provide each and every customer with an exceptional experience. We sincerely regret to hear that you feel as though the behavior presented by your sales representative was anything less than this and would appreciate the opportunity to discuss the situation with you in further detail. If you could, please contact me at 404-846-3500 at your earliest convenience. Thank you, Grene Baranco.


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  • Awesome Car Buying Experience
    July 31, 2016

    I recently purchased a GLE 350 at this dealership. I worked with Casey. He was absolutely wonderful. He worked hard initially to assist me in gett...

    Mercedes-Benz of Buckhead

    Thank you for the detailed feedback and recommendation! We really appreciate it and are thrilled to know that Casey was able to listen to your wan...


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    I recently purchased a GLE 350 at this dealership. I worked with Casey. He was absolutely wonderful. He worked hard initially to assist me in getting the deal I desired. He proceeded with working through the few challenges we encountered to find the exact car I wanted. He communicated well with keeping me updated every step of the way. Ultimately, he found me an even better vehicle than I had planned to get initially for the same price!. The entire team was helpful and informative. I plan to be a lifetime customer and would recommend the Mercedes-Benz Buckhead dealership to anyone looking to purchase a vehicle.

    Does recommend this dealer
    Mercedes-Benz of Buckhead

    Thank you for the detailed feedback and recommendation! We really appreciate it and are thrilled to know that Casey was able to listen to your wants and needs and find you a vehicle that exceeded your original expectations. If there is ever anything more that we may do for you, please let us know, and welcome to the Mercedes-Benz of Buckhead family.


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  • Another Satisfied Car Buying Experience

    This was the second car we purchased from MBOB and we were again pleased with the way the process went. We received everything we were promised. O...

    Dealer Response

    Thank you for taking the time to provide us with such wonderful feedback! We truly appreciate it and are glad to know that your experiences with T...


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    This was the second car we purchased from MBOB and we were again pleased with the way the process went. We received everything we were promised. Our salesperson, Tom Rees was professional and patient and very accommodating. We were especially appreciative to have Marie, one of the tech people, actually come to our home and go over the operating features of the car. We are really enjoying our new car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to provide us with such wonderful feedback! We truly appreciate it and are glad to know that your experiences with Tom and Marie went so well. Thank you for choosing our dealership for both purchases and please let us know the next time we may be of assistance in any way!


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