Mercedes-Benz Of Athens

Reviews

Average Ratings

4.6
78 lifetime reviews. Includes reviews of Mercedes-Benz Of Athens from DealerRater.com
  • Great car buying experience

    My husband and I had been loyal customers at a local BMW dealership for over 20 years, but recent changes made us unhappy with the service. I was ...


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    My husband and I had been loyal customers at a local BMW dealership for over 20 years, but recent changes made us unhappy with the service. I was very nervous about starting over with a new car company and dealership with which I was unfamiliar, but we couldn't have asked for nicer, more helpful people to deal with. James Braxton and Curtis Caldwell were who we talked with, and they even drove a new Mercedes SUV to my house to drop it off for me to drive overnight. They patiently answered many questions and helped us explore our options as to which car was the best choice for our family. Our two young sons were with us on more than one occasion, and Curtis even played with them and gave them cars to take home. We were introduced to the employees in the Parts and Service departments, and they were so friendly and welcoming, too. James made extra time to show me how all of the controls worked on another day and answered additional questions. I absolutely love my car and am so happy we made the choice to buy from Mercedes-Benz of Athens. I feel that James or Curtis will be available to help with future questions or concerns and I am completely confident we made the right decision. We plan to be customers for a long time.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Rudest Staff Ive ever dealt with.
    July 22, 2017

    I am so very angry about my experience today. I stopped in to look at one of the two used CLA 250 you have on the lot, and after standing outside ...

    Mercedes Benz of Athens

    We take the personal security of our customers and the public very seriously at Mercedes-Benz of Athens. Taking a check from a party that is not p...


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    I am so very angry about my experience today. I stopped in to look at one of the two used CLA 250 you have on the lot, and after standing outside for 15 minutes I called and a sales person came out, after explaing to him I was here to purchase a company car for myself, and asked to see the inside of the red CLA 250 I was told to come back with my boss and they would be happy to help me. Well little did your sales person know I had a signed check in my pocket ready to make a deal. Ill be going to Atlanta monday morning to make my purchase since Your staff couldn't be bothered helping me.

    Does not recommend this dealer
    Mercedes Benz of Athens

    We take the personal security of our customers and the public very seriously at Mercedes-Benz of Athens. Taking a check from a party that is not present is against our company policy. This policy is strict due to protecting against identity theft. We would love to have your business ¿¿¿ please contact me at 706.549.6585 or sfagrell@mercedesbenzofathens.com . I will take care of you personally.


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  • A terrific place for Mercedes service.
    June 27, 2017

    Got very good price on new tires for SL 500. Service was exceptional. Car was clean and perfect when done. Just a pleasure to have these folks wo...


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    Got very good price on new tires for SL 500. Service was exceptional. Car was clean and perfect when done. Just a pleasure to have these folks work on my car. Excellent Service+++!!!

    Does recommend this dealer
    Came in for service or repair

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  • Athens Mercedes- quality people.

    Alex P at Mercedes of Athens Ga did a great job. I would recommend Alex as a great resource.


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    Alex P at Mercedes of Athens Ga did a great job. I would recommend Alex as a great resource.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • My dream car came through
    February 10, 2017

    For nine months I have been looking at a 2007-2008 SL and ran into some crappy deals and dishonest dealers trying to sell you lies. Not this team,...


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    For nine months I have been looking at a 2007-2008 SL and ran into some crappy deals and dishonest dealers trying to sell you lies. Not this team, James has from the start been thrutfull, on top of every question I asked, respectfully and patience with me (I am very demanding!). They told me the real deal on the car, and I verified with an outsider and the small cosmetics and service items where dealt with so proffesionally and in a cooperative spirit that I drove all the way back, despite there offer to pick the car up for free, to get the minor items fixed and service done. Yes it's an AS-IS deal but they made me so happy to help me to make the car Perfect. AlWAYS buy a used From MBZ and I recommend this Athens team as one of the best teams out there with James speerheading supported by Louis who like James really knows their stuff. Thanks guys, for my perfect dream car, my SL55AMG!

    Does recommend this dealer

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  • Excellent service from everyone; great experience!
    January 17, 2017

    This was my first time buying a Mercedes. Alex Pournelle was excellent to work with. I felt absolutely no pressure and enjoyed the whole experie...


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    This was my first time buying a Mercedes. Alex Pournelle was excellent to work with. I felt absolutely no pressure and enjoyed the whole experience. Also enjoyed meeting Shaun Fagrell, John Ledford, and Shane McCarty. Thanks also to Johnathan Hammont for the nice welcome and the coffee! My wife and I felt well taken care of. It is good to know of the great support of the Athens dealership and the Mercedes Benz network all over the State. Thanks to everyone!

    Does recommend this dealer

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  • Good experience
    January 1, 2017

    Bought a new car for my wife and had an excellent experience with the dealership and the salesman. Prompt return of my phone calls and answers to ...


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    Bought a new car for my wife and had an excellent experience with the dealership and the salesman. Prompt return of my phone calls and answers to my questions. Recommend them.

    Does recommend this dealer

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  • Did what was asked
    December 31, 2016

    Alex knew I had no plans to be at the dealership all day. Car was ready to test drive and Alex knew if I liked it and we agreed on price he had a ...


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    Alex knew I had no plans to be at the dealership all day. Car was ready to test drive and Alex knew if I liked it and we agreed on price he had a sale. Mercedes Benz met my credit union rate on financing. Traded in Audi A5 with 4 months left on lease. I do believe in two years when down sizing our Cadillac Escalade ESV Mercedes Benz will have us as a customer.

    Does recommend this dealer

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  • great service
    December 30, 2016

    This is my 4th purchase of a new Mercedes Benz from this dealership and I would not go any where else. I hope to be back for a new two or three mo...


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    This is my 4th purchase of a new Mercedes Benz from this dealership and I would not go any where else. I hope to be back for a new two or three more before I can't drive. I am already on my way to age 80 HA

    Does recommend this dealer

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  • Excellent
    December 23, 2016

    Overall excellent experience. I worked with Alex initially, but he was with another customer when I arrived. James stepped right in and took top n...


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    Overall excellent experience. I worked with Alex initially, but he was with another customer when I arrived. James stepped right in and took top notch care of me!! They all treated me like family, not a customer!! This was my favorite/ best car buying experience EVER!'

    Does recommend this dealer

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