Jones Chevrolet Cadillac

Reviews

4.8 out of 5 4.8
31 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    May 5, 2018

    The roof, door, module failed and GM no longer carried the part. The impact of the failed part caused a safety problem because the doors could not be unlocked... from the interior. I was able to procure a similar Part, but Jones Chevrolet was unable to make it work. Stacy, in the parts department did some above & beyond research and located the correct part from a private firm. Mr Robert Jones ordered the part, the service installed it, and the SSr was delivered like new! Moreover, Mr Jones said he billed me at his cost for the part. It’s service like this that’s kept me a dedicated Jones Chevrolet customer since 2002, the first year my family moved to Sumter S.C.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for choosing Jones Cadillac as your first choice for all your automotive needs! We sincerely value your business and look forward to your ne...xt visit!

  • 3.0 out of 5
    April 19, 2018

    I’ve already contacted Jones directly about the issues I had during my last couple of visits. They responded well to my complaints.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Thank you Matthew. We look forward to serving you in the future.

  • February 10, 2017

    Wonderful Experience!!!! Would highly recommend buying a vehicle from Jones Chevrolet.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 3, 2018

    I had an amazing experience buying my new Cadillac XT5. My sales associate was Dwayne Thompson at Jones Chevrolet. He was extremely helpful towards getting... me into he exact car that I wanted. This is my 4th new vehicle purchase from Jones Chevrolet within eight years. Thanks Jones Chevrolet. I will always buy from you.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 21, 2017

    Everything was good, quick in and out, great customer experience

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We were happy to help you out, Henry, and that you enjoyed the swiftness of our team's assistance. Thank you for sharing!

  • 5.0 out of 5
    November 19, 2017

    Always a positive experience. The staff is knowledgeable, courteous, and prompt in both sales and service. Jones is my place to buy vehicles from.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your loyalty to Jones Chevrolet, John! It's customers like you that we enjoy seeing time and time again. Let us know if there are any ot...her car or service needs we can meet for you in the future!

  • 5.0 out of 5
    October 3, 2017

    Jeff Metcalf, salesman, was thoroughly knowledgeable and professional.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your review, John! We are happy that Jeff was able to help you through a 5 star buying experience! We hope to see you again soon!

  • 3.0 out of 5
    September 27, 2017

    Last expereince was not good at all. Lot's of apologizies and late responses.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Deborah, thank you for letting us know about your visit. We strive for a great experience and would like to hear more about your visit. Please contact... Jessica Navarro, Customer Relations Manager, at (731)925-4923. Thank you.

  • 5.0 out of 5
    September 26, 2017

    From the purchasing and my first service, I was definitely satisfied with the personnel.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Our team works hard every day to deliver top notch customer service and we're glad to hear that you think they are doing a good job, Thomas! Welcome t...o the Jones Chevrolet family and we look forward to working with you again!

  • 5.0 out of 5
    September 6, 2017

    Very pleased with the service.................................

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    We're happy to hear you're pleased with our service, Jerry! Thank you for your business and please come see us again.

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