Read reviews that mention:
Helen was awesome! Took care of me right away. I was in and out in 2 hours. She had all the papers work ready, explain everything to me, and left me her... number incase I had any question.
I recently worked out a deal for a vehicle that was supposedly in great condition. I negotiated a price without seeing the car in person yet and even... had secured my own financing. Upon arrival, the car had paint damage that was hidden by their photography, the air conditioning didn't work, and there was a warning code and a red blinking light that the salesman "didn't notice" when he drove it the other day, the headliner was separating, and the hood was out of alignment. You didn't notice the a/c wasn't working in the 90+ degree weather and didn't see the flashing red light? Come on. Bygones, the salesman agreed to fix the a/c and, me being a mechanic, could solve the warning light on the dash easily enough. After the a/c was fixed, the salesman (Noah) went back on the negotiated price and wanted $1,000 more. He then attempted to deny that we had ever agreed to the price even though I had conducted all of the negotiating via text on purpose to have written documentation. Ultimately, I loved the car, but the *new* price was laughable given how much work was needed. As a consumer, I voted with my wallet and am taking my business elsewhere. Let's see how long this bad boy sits on the lot.
My wife and I were impressed time and time again by Santa Monica Audi, most recently by Tammy in the parts dept when she helped us order roof carrier bars... and cargo carrier for our Q5. We were previously impressed by the service dept and our 10K service and before that we were impressed by the sales dept when we purchased our Q5 last year.
I walked into Santa Monica Audi dead set against buying an Audi and, thanks to Helen, bought one the next day! Helen is knowledgeable, patient, warm and... gentle - not pushy at all. And she got the sale! I'm so happy with my new car!
I was very welcomed and explained everything I needed to know . Devin was very personable and understanding of our needs and budget . I was very comfortable... with my purchase and felt secure I did the right thing . Thank you
This review is about the dealer not the car. I love Audis and still drive one. BEWARE this dealer! As a so called "premiere" customer whose has leased... two vehicles from SM Audi (S4, SQ5) and referred them 6 other customer who leased vehicles, I have received horrible customer service and even shadier business practices. I did an early lease trade in on the S4 to get the SQ5, put down cash, increased my monthly payment substantially and made this my main intention to ultimately not have to pay or be responsible for the excess miles/wear and tear on the S4. 3 months later, in comes a 4300$ bill on the S4 for miles and excess wear and tear. Unknown to me, they claim to ha e "capped" what they were responsible for which was NEVER clarified to me otherwise I would have never done the deal in the first place. Fast forward 3 weeks I have called 5 times and gotten no answers or support from my "friends" over at Audi of SM. Be careful with these guys...
It was a great experience leasing a new car here. Your in good hands and awesome deals with the help of Elena (sales representative) and the manager,... Ed. Your going home with a smile on your face enjoying your new car.
Helen Shredder is the only sales person I have had for my 5 Audi cars. Also, my son has purchases all of his Audi cars from Helen. You can count on her... for all you car needs.
My initial query for a new S4 was submitted online. Helen Stredder promptly responded in a way that made me feel wanted. She organized a test drive with... minimal delay and, before I knew it, we were talking figures. While she did make a competitive offer, I still did some more research and after telling her what I was able to get elsewhere, she matched it, which really suited me, as the other dealer was MILES from where I lived and Santa Monica was more or less just around the corner. So, in a matter of a few days, I'd gotten the deal and car I wanted. It all went so smoothly. Thanks to Helen, Steve (the tech man, who gave a tutorial on the S4's features), and Michael (the finance guy).
Very easy to work with and smooth transaction... Highly recommended and would definitely go there again! Ash was not only patient but trustworthy. Plus,... I love the car : )