Reviews

Average Ratings

4.3
45 lifetime reviews.
  • Christina is the BEST!

    When I called, Christina answered the phone and gave me outstanding assistance in answering all of my questions. She is very professional and know...


    Show Full Review

    When I called, Christina answered the phone and gave me outstanding assistance in answering all of my questions. She is very professional and knowledgeable. I visited the dealership and test drove a few cars. I am definitely going to do business with Santa Monica Audi!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Purchase a used car

    Helen was awesome! Took care of me right away. I was in and out in 2 hours. She had all the papers work ready, explain everything to me, and left...


    Show Full Review

    Helen was awesome! Took care of me right away. I was in and out in 2 hours. She had all the papers work ready, explain everything to me, and left me her number incase I had any question.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Good experience with Santa Monica Audi

    I contacted them by email about a preowned car and they replied very fast. The salesman was helpful and knowledgeable. I arranged a visit and chec...


    Show Full Review

    I contacted them by email about a preowned car and they replied very fast. The salesman was helpful and knowledgeable. I arranged a visit and checked the car, but was not very fond of the black interior, ended up not going ahead with the purchase. Premises are nice, and they surely move a lot of cars there every month. I didn't feel pressured at any time, all in all was a nice experience.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Our Experience:

    My husband and I would like to thank you and your staff, particularly Ms. Helen Stredder for her exceptional customer service. Ms. Stredder worked...


    Show Full Review

    My husband and I would like to thank you and your staff, particularly Ms. Helen Stredder for her exceptional customer service. Ms. Stredder worked diligently with me, my husband, and my brother, (who she also sold a car to months earlier). She was very patient, thorough and demonstrated delightful customer service skills. In fact, my first car of choice was a Mercedes Benz GLE, however, Ms. Stredder’s dedication to provide the best experience at Audi is what detoured us away from Mercedes and into your dealership. It’s a workforce like Ms. Stredder that made a difference, both for your dealership and for your customers. My husband and I were very pleased with the smooth, ‘no-nonsense’ approach Ms. Stredder provided, accompanied by the relaxed and ‘no pressure’ atmosphere there at Audi of Santa Monica. Unfortunately, at the end of our visit, your finance manager devastated our pleasant experience. Mr. Michael Williamson completed the transaction with the final maintenance and service portion. Upon entering his office, he demonstrated an unfriendly, arrogant demeanor. He rambled through the finances in a disinterested and irritated manner. Ms. Stredder had given us a deal which included maintenance in writing. Mr. Williamson called her into the room, unpleasantly, demonstrating rude body language by rolling of the eyes and grunts. He spoke to her in an entitled, rude manner. He scolded Ms. Stredder in his office, in front of his customers for making a deal in writing. If fact, Ms. Stredder’s agreement was what lead us into your dealership to begin with. Regardless of the circumstances, representatives need to be aware of their surroundings while on duty and exhibit a professional manner at all times, remembering that they represent the organization which employs them, in this case, Audi. Mr. Williamson presented a poor representation of Audi by acting unprofessional towards Ms. Stredder in front of customers, which made both my husband and I very uncomfortable while in the room. The room soon turned silent and hostile. Despite Mr. Williamson’s unprofessionalism, Ms. Stredder kindly nodded her head, with a pleasant smile, and apologetic, she notified him that she was going to speak with the manager. Please remind your staff, that all matters with other employees should always be handled behind closed doors and not in front of your customers. We are confident and optimistic that even behind closed doors, employees are treated respectfully.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Polite & Helpful

    Spoke with Christina on the phone, Very polite and helpful with my questions, Looking forward to dealing with your dealership in the near future.


    Show Full Review

    Spoke with Christina on the phone, Very polite and helpful with my questions, Looking forward to dealing with your dealership in the near future.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • great place to buy cars!

    Best car experience I've ever had! The atmosphere was very warm and everyone was so helpful! Everyone took their time with me and didn't make me f...


    Show Full Review

    Best car experience I've ever had! The atmosphere was very warm and everyone was so helpful! Everyone took their time with me and didn't make me feel rushed! I love my new A7

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Excellent service all around!

    Fast, friendly top notch service. Michael Phelan provided outstanding service and made my car shopping experience effortless.


    Show Full Review

    Fast, friendly top notch service. Michael Phelan provided outstanding service and made my car shopping experience effortless.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • efficient service and good customer service!

    Came here to browse and ended up leaving in a brand new Audi thanks to Dante his warm gracious personality was overwhelming and great customer ser...


    Show Full Review

    Came here to browse and ended up leaving in a brand new Audi thanks to Dante his warm gracious personality was overwhelming and great customer service. On the whole a great memorable experience! Highly recommend this dealership nice friendly staff thanks Dante!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great car shopping experience

    I purchased a used Audi and I had a great car buying experience. My sales rep was Dante Samimi. He was as professional and courteous as can be. Th...


    Show Full Review

    I purchased a used Audi and I had a great car buying experience. My sales rep was Dante Samimi. He was as professional and courteous as can be. There was no typical car selling tactics. I was pleasantly surprised. I would highly recommend Dante Samimi and Santa Monica Audi any day!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Outstanding service.

    I was looking for a cpo audi and they had what I was looking for, they give me the best deal for what my money. Thanks and I am sure I will go bac...


    Show Full Review

    I was looking for a cpo audi and they had what I was looking for, they give me the best deal for what my money. Thanks and I am sure I will go back to them and get another car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review