Reviews
Our salesperson Robert Brannan was extremely
Our salesperson Robert Brannan was extremely professional. A better word would be AWESOME !!!!! From the time we walked in the dealership to the time we drove home in our new to us Audi Robert answered all of our questions. Robert continued to answer our questions after our sale. No better word than AWESOME tot descripe Robert.
Our salesperson Robert Brannan was extremely
Our salesperson Robert Brannan was extremely professional. A better word would be AWESOME !!!!! From the time we walked in the dealership to the time we drove home in our new to us Audi Robert answered all of our questions. Robert continued to answer our questions after our sale. No better word than AWESOME tot descripe Robert.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for taking the time to rate us! You really made our day today.
I drive an hour, past the Audi dealer close to me, to use
I drive an hour, past the Audi dealer close to me, to use this dealer because my experience is always the best. If the car is going to take a long time for service, they are great in providing loaner cars, which not all dealers provide.
I drive an hour, past the Audi dealer close to me, to use
I drive an hour, past the Audi dealer close to me, to use this dealer because my experience is always the best. If the car is going to take a long time for service, they are great in providing loaner cars, which not all dealers provide.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The dealer was horrible.
The dealer was horrible. She had an attitude with us everytime, i corrected her because she was clearly unaware of the features of the car she was selling. She had to look for accessories for the car that she told us came with it. When she couldnt find them she started back tracking that she never told us it came with it. She finally found the bars but had missing pieces and she reminded us how this car never came with this accesssory. she avoided accountability for the fact that she told us the accessories came with it. Even during the demo she kept telling us that the car has park assist and when i looked up the specs online it clearly did not for this model. It was an add on. This model had the 360 camera view which is not park assist. I tired to tell her i dont think it comes with it but she was being a bit of aggressive in her conversation and i was done trying to help her. We purchased this car cause we had done our homework and knew what we wanted. The only person I really apperciated throughout the selling process was the finance guy, Jerquail. He was fantastic and I would give him a 5 star review. He was helpful in guiding us through the process. The service team was great in helping us install the accessories. Super nice. As a sales manager myself, paula just didnt know how to behave in a professional manner and admit when she made a mistake.
The dealer was horrible.
The dealer was horrible. She had an attitude with us everytime, i corrected her because she was clearly unaware of the features of the car she was selling. She had to look for accessories for the car that she told us came with it. When she couldnt find them she started back tracking that she never told us it came with it. She finally found the bars but had missing pieces and she reminded us how this car never came with this accesssory. she avoided accountability for the fact that she told us the accessories came with it. Even during the demo she kept telling us that the car has park assist and when i looked up the specs online it clearly did not for this model. It was an add on. This model had the 360 camera view which is not park assist. I tired to tell her i dont think it comes with it but she was being a bit of aggressive in her conversation and i was done trying to help her. We purchased this car cause we had done our homework and knew what we wanted. The only person I really apperciated throughout the selling process was the finance guy, Jerquail. He was fantastic and I would give him a 5 star review. He was helpful in guiding us through the process. The service team was great in helping us install the accessories. Super nice. As a sales manager myself, paula just didnt know how to behave in a professional manner and admit when she made a mistake.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your sales experience did not meet expectations. Clear, accurate communication about vehicle features and included accessories is essential, and we regret the frustration caused by any confusion or miscommunication during your visit. We do appreciate you acknowledging the positive aspects of your experience. We’re glad to hear you received excellent support in finance and that our service team was helpful and welcoming while assisting with the accessories. If you would like to speak with me further about this experience, please contact me. Andre Young, General Manager, 678-618-6370
Very knowledgeable team.
Very knowledgeable team. Patient with our questions, but did not waste our time. Courteous, clear, and fair. Serian, Carlos, Kevin, and Andre worked together to get us exactly what we were looking for.
Very knowledgeable team.
Very knowledgeable team. Patient with our questions, but did not waste our time. Courteous, clear, and fair. Serian, Carlos, Kevin, and Andre worked together to get us exactly what we were looking for.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Amazing experience from start to finish.
Amazing experience from start to finish. Our sales advisor Sterian was attentive and able to answer all of our questions on the vehicle and the purchase process. Effortless experience. Would shop there again.
Amazing experience from start to finish.
Amazing experience from start to finish. Our sales advisor Sterian was attentive and able to answer all of our questions on the vehicle and the purchase process. Effortless experience. Would shop there again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very modern and clean dealership.
Very modern and clean dealership. The staff was friendly had helpful. Strerian - my sales advisor, was excellent!
Very modern and clean dealership.
Very modern and clean dealership. The staff was friendly had helpful. Strerian - my sales advisor, was excellent!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
After a quick morning diagnosis, i was provided a loaner
After a quick morning diagnosis, i was provided a loaner car until a part was received. It came in the next morning and my Q5 was ready that day. Good communication from Roy, my service rep who listened to and answered all my concerns. Also nice to get updates as issues were discovered. It was a good experience,
After a quick morning diagnosis, i was provided a loaner
After a quick morning diagnosis, i was provided a loaner car until a part was received. It came in the next morning and my Q5 was ready that day. Good communication from Roy, my service rep who listened to and answered all my concerns. Also nice to get updates as issues were discovered. It was a good experience,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Engine service light came on.
Engine service light came on. Car went into shop the same day and the problem fixed. Great service and service team. Very professional. The facility is beautiful for customer who are waiting to pick up their cars.
Engine service light came on.
Engine service light came on. Car went into shop the same day and the problem fixed. Great service and service team. Very professional. The facility is beautiful for customer who are waiting to pick up their cars.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Very Honest, quality service and best customer care!
Very Honest, quality service and best customer care! Always friendly and helpful and I love the complimentary services!
Very Honest, quality service and best customer care!
Very Honest, quality service and best customer care! Always friendly and helpful and I love the complimentary services!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chris provided awesome service and made the whole
Chris provided awesome service and made the whole experience pleasant. This is my first Audi. It drives so smoothly. I love my new Q8!
Chris provided awesome service and made the whole
Chris provided awesome service and made the whole experience pleasant. This is my first Audi. It drives so smoothly. I love my new Q8!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your review! Happy motoring!
