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I discussed prices and vehicle options over the phone and agreed on a fair number. Once I got to the dealership my car was detailed, full of fuel and waiting... for a test drive. Once I decided on the purchase I was pleased to see that Angelina had already prepared most of the paperwork. All in all it was a nice experience and only took about an hour and a half from test drive to drive home.
Very pleasant. Salesman was very well versed on product. He worked with me to get what I needed.
Excellent time to complete customer waiting service.
Purchased my car in 2016 always get great service when I come in.
The transmission malfunctioned in my 2001 Outback. Service representative, Marvin, was attentive in letting me know the progress of repairs. The cost... was reasonable, but the physical layout of the service section is very difficult for a disabled person using a cane. There are no chairs and a person is kept standing at the check in desk for several minutes. Staff have chairs. There is also no seating at the parts window and the wait there can be several minutes, which creates a great deal of discomfort. My main concern is the return of my Outback with the "Check Engine" light lit. Why didn't they notice that when they test drove my car? A professional mechanic would have noticed that light and ran the computer code to advise me of the issue before telling me the car was ready. I was not in the mood to leave it for more service after waiting more than an hour for a courtesy ride down there to get my car.
Nice people working at this dealer. Only flaw was car wasn't PDI'd right. Windows didn't go down from master switch. I had to initialized... windows. No Owners Manual but it's coming in the mail.
We really appreciate your feedback, Manuel! It's reviews like yours that help us to keep improving on the smaller details. We do hope we can be o...f assistance in the future. Take care!
Service was done in a timely manner. Service writers were friendly and courteous.
regular maintenance- done well and pretty quickly. easy to deal with
We appreciate you taking the time to leave us this feedback, Robert! We're glad to hear we delivered such a great experience. If there's any...thing further we can do for you, we are happy to help!
Completely taken care of by Subaru Service. Got my car in, diagnosed, and repaired same day. Was provided a loaner. 5 stars.
friendly staff. I waited and was out in a reasonable amount of time.
We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Subaru of Ontario, De...nnis! Thank you so much for your feedback! We hope you have a great day!