Reviews

Average Ratings

4.3
114 lifetime reviews.
  • Mind Blown

    I could not be more thankful for the service I received from Carl Black of Roswell.... I was totally getting burned from my current lien holder an...


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    I could not be more thankful for the service I received from Carl Black of Roswell.... I was totally getting burned from my current lien holder and was stuck in a real bad place. I decided to take a leap of faith and make an appointment, because I've had excellent service before with the service department. These guys went above and beyond to take care of me and made sure I didn't walk off the lot without a vehicle. I am very grateful....still haven't stopped crying ¿!!!!!!! Thank you Matt Hernandez. Thank you Juan Mendez, for the great company. THANK YOU SAM GARCIA AND THE OWNER MIKE BOWSHER!!!! You saved my life. I thank God for all the paperwork I had to show a good payment history, because after 7 hours, I was blessed with a car!!!! I'm a customer for life.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Re-Satisfied Customer

    Great work I've come to expect is the norm from Carl Black of Roswell. Awesome technicians and staff managing customer's expectations and they do...


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    Great work I've come to expect is the norm from Carl Black of Roswell. Awesome technicians and staff managing customer's expectations and they do it "Well." Even made what I consider a few friends along the way. Thanks again guys!!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • great

    Larry at the Roswell office is great, he was a pleasure to work with. He kept me informed and updated on everything that was going one. I look for...


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    Larry at the Roswell office is great, he was a pleasure to work with. He kept me informed and updated on everything that was going one. I look forward to working with him again.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent

    It's always a pleasure dealing with Larry, Smiley, Bill, and the rest of the staff at Carl Black.


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    It's always a pleasure dealing with Larry, Smiley, Bill, and the rest of the staff at Carl Black.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Good and Bad experience

    The estimate for the work was spot on initially, They did miss a piece of molding that was only like an additional $110. One thing that put me bac...


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    The estimate for the work was spot on initially, They did miss a piece of molding that was only like an additional $110. One thing that put me back was I mentioned that a fog light was not working in the area they fixed. The dealership said it was out before I brought the bumper in for repair. There are no warning lights in the car to let you know if a fog light is out or not. I had no way of proving that it was or was not blown but it would seem to reason to me that if an entire bumper was replaced, that the fog light should have been tested before they did the repairs or checked after they were done. Neither was done and when I brought it to their attention, I was not asked to pay additional over $100 for additional labor to replace a $30 bulb. I don't mind paying for the bulb but if the bumper was already off, I feel I am paying for additional labor that could have been caught if attention was paid to the detail. The quality of the work I have no problem with. It did take two weeks while the Chevy dealership quoted me a week turn around.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent service.

    Just went there for service. The service department was fast and friendly. Arrived early for my appointment and was taken care of right away.


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    Just went there for service. The service department was fast and friendly. Arrived early for my appointment and was taken care of right away.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Best Yet

    My sales person (Chad Crawford) was very professional, knowledgeable, and made sure I was completely satisfied throughout my buying experience! I ...


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    My sales person (Chad Crawford) was very professional, knowledgeable, and made sure I was completely satisfied throughout my buying experience! I will be back to buy from Chad and Carl Black again....

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service all the way around

    The service department personnel at Carl Black are the most professional and courteous I have ever experienced. As soon as I arrived at the servic...


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    The service department personnel at Carl Black are the most professional and courteous I have ever experienced. As soon as I arrived at the service center, I was pleasantly greeted by an employee. A good start. Since the repairs required that my truck stay for a few days, Will Grant kept me informed of the progress the entire time. Ever since I purchased my vehicle from Kenny Louis, I have been extremely impressed with the entire Carl Black experience.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Bad deal

    Problems after 18 month's of having car. No fair trade in offered


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    Problems after 18 month's of having car. No fair trade in offered

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Buying the right car

    As I said in more detailed response to GM, my expectations were exceeded in large part to salesman Chris Swayne. His knowledge, demeanor and follo...


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    As I said in more detailed response to GM, my expectations were exceeded in large part to salesman Chris Swayne. His knowledge, demeanor and follow through were way above my experience with car salesmen. He was honest and he knew what he was talking about; this helped me and my wife choose the right vehicle. Also, Matt Gill in service department was also exceptional in how he spent much extra time during holidays to resolve a minor issue with the vehicle. Without him I probably would not have kept the vehicle. No run around; straight talk. Carl Black employs very good people.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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