Ken Grody Ford of Redlands

Travis went above and beyond to ensure that the vehicle we wanted was available. Jon Long from Finance kept pressuring us to maintain the dealer financing from Chase. APR was ridiculously high. Told him that we were getting financing through our local credit union. Showed up a few days later with a check and he was not available as usual. Left the check with Christian. He did not tell Jon that we left the check. Fast forward 2 weeks later and I am constantly calling back and finally get a hold of Jon and he said that Ken Grody sent the Check back to my Credit Union because the time had elapsed to payoff the vehicle with them. Spoke with Mike the Finance manager and he said it was my fault for not ensuring the box at the bottom of the paperwork was checked stating we were seeking financing through a different institution and that it was only $300 in interest I would have to pay. In all reality, it was closer to $800 in interest that I ended up paying because they are incompetent and like to screw over customers. Did not even want to talk about assisting in correcting the problem. Never will I purchase from Ken Grody Ford!!!!

Travis went above and beyond to ensure that the vehicle we wanted was available. Jon Long from Finance kept pressuring us to maintain the dealer financing from Chase. APR was ridiculously high. Told him that we were getting financing through our local credit union. Showed up a few days later with a check and he was not available as usual. Left the check with Christian. He did not tell Jon that we left the check. Fast forward 2 weeks later and I am constantly calling back and finally get a hold of Jon and he said that Ken Grody sent the Check back to my Credit Union because the time had elapsed to payoff the vehicle with them. Spoke with Mike the Finance manager and he said it was my fault for not ensuring the box at the bottom of the paperwork was checked stating we were seeking financing through a different institution and that it was only $300 in interest I would have to pay. In all reality, it was closer to $800 in interest that I ended up paying because they are incompetent and like to screw over customers. Did not even want to talk about assisting in correcting the problem. Never will I purchase from Ken Grody Ford!!!!

Had a pretty heartbreaking experience, left my mom in tears. Found a great vehicle and worked out the deal we were looking for. Went through everything getting the loan set up but after 2 hours the finance department tried to extort another $4k on top of what we were paying. This predatory sales tactic caused my mom to brake down and leave the place in tears. Times are tough and trying to extort money out of people is harsh. Would advise going elsewhere. Follow up, a sales person called and said thay would like to make things better. I gave him a number for the car. The sales person said they would talk to the sales manager and try to get me that price. They then message me back to call them because they worked it out and we would be happy. I call the sales person and they said they got me the deal I wanted and more for my trade in. Intentionally making it sound like they got me the price and trade in I wanted, and putting an urgency on buying the car asap. The sales person purposely left out that they were still trying to up charge me $1200 from price I said. They did not come out and say this till I dragged the numbers out of them. More deceptive sales tactics, trying to get me to buy dishonestly. A honest sales person would have come out and said we couldn't match the number you said but we can do this.

We had a great experience at Ken Grody in Redlands. Oscar was great and kind. He stayed late to help us finish the deal. Christian from finance was also great to work with. I would recommend Ken Grody to anyone looking for a new Ford.

I had a fantastic experience purchasing my Ford F-150 XLT from Ken Grody Ford! Rene Mancia, my salesman, was professional, friendly, and went above and beyond to ensure I got exactly what I wanted. He made the process smooth and stress-free, answering all my questions with patience and expertise. The team at Ken Grody Ford was top-notch, and I’m thrilled with my new truck. Highly recommend working with Rene for a great car-buying experience!

Morco and Jimmy did what they could to help me leave with the Bronco I liked. Although, we were there for hours, it was due to the fact that the finance department was busy with other clients. However, they provided lunch while we waited. Great experience overall.

Salesman JJ & Ken Grody Ford staff are very nice & helpful. I’m grateful & thankful for their services.

Thank you Isaiah and Cristian to going above and beyond for the best possible experience. We truly appreciate the flexibilty and kindness that other dealerships fail to demonstrate when trying to make deals with customers. Look forward to our new 2025 Mach- E!

Fast, prompt, polite response and approach without pressure at all. I would definitely come back.

I recently purchased a 2024 Toyota Corolla Cross from Ken Grody Ford Redlands, and I must say, the whole experience was refreshingly straightforward and pleasant. Right from the beginning, the atmosphere was friendly, making me feel relaxed and valued as a customer. I especially appreciated the help from a salesperson named Emily, who was very attentive and knowledgeable. She effortlessly guided me through the features and financing options without any pressure, making sure I was comfortable with every decision. Driving away in my new Corolla Cross, I felt confident and excited about my purchase—kudos to the Ken Grody team for such a stellar experience! Sr Jose Alfredo Jiménez the best salesman and professional