Sutherlin Nissan Mall of Georgia

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Reviews

Average Ratings

4.3
69 lifetime reviews.
  • Totally Great Experience!!!

    After looking for two months for a car that would fit our needs we found Sutherlin Nissan. The whole buying experience turned from being a nightma...


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    After looking for two months for a car that would fit our needs we found Sutherlin Nissan. The whole buying experience turned from being a nightmare to a very pleasant experience. We cannot say enough good about Erik Castilla. He made us feel like he really cared and wanted us to be happy customers. By the time we left we felt like "family". We love our Nissan Rogue SL and would recommend this dealership to anyone. We will definitely go back!¿ It was well worth the hour drive for us.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great place to buy a car!

    A great team of people to help you find, purchase and finance either a used car or a new car. Lots of goods deals, buying incentives and rebates...


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    A great team of people to help you find, purchase and finance either a used car or a new car. Lots of goods deals, buying incentives and rebates from Nissan. This Nissan company has some really great cars at competitive prices.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Customer NO SERVICE

    Customer NO SERVICE - took almost 2 weeks to finish service on my car and then they wouldn't endorse my insurance claim check after I had already ...


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    Customer NO SERVICE - took almost 2 weeks to finish service on my car and then they wouldn't endorse my insurance claim check after I had already paid for the service in full. Jennifer, the owner's assistant said that she was the person in charge and all she would do is QUOTE POLICY even after she stated that Sutherlin Nissan made an error to their policy when I made my payment in full instead of just charging me for my deductible amount. Their ERROR, and they couldn't even break from THEIR POLICY. I'm waiting another week for the insurance company to reissue the check just in my name. This should have been a simple fix. But since I had to constantly call back to move forward with every step in the car repair process, I guess this is what I should have expected. Save yourself the hassle - drive a few more miles for ANOTHER NISSAN DEALER! This one is HORRIBLE!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Internet Jeff saved the day!

    The Short Version: Internet Jeff (Loftis) is awesome, customer service focused, and a pleasant change from the other car salesmen I've met. The...


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    The Short Version: Internet Jeff (Loftis) is awesome, customer service focused, and a pleasant change from the other car salesmen I've met. The long version: My husband and I were in the market for a new car for him and settled on the 2009 Kia Sportage for a variety of reasons. Jeff Loftis (Internet Jeff, he told me to call him) called immediately after I put in an inquiry on the website and was very understanding when I asked to communicate via text, we arranged the entire process over text and emails! There was a hiccup with financing and I moved on, but on our behalf Jeff kept working to get the numbers right so we could get the car my husband wanted. He texted today to let us know and were there less than 30 minutes signing papers since we did it all online. Jeff is very friendly and customer service driven: I would recommend him to anyone looking for a car in the Atlanta area!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great overall experience.

    I give this dealership an A+ in all aspects. They actually cared about my budget and what I was trying to accomplish and made it work for me.


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    I give this dealership an A+ in all aspects. They actually cared about my budget and what I was trying to accomplish and made it work for me.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Love this place.

    Bought my first car ever from here and couldn't be happier with the way I was treated. No pressure from the salesman or management. I will be buyi...


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    Bought my first car ever from here and couldn't be happier with the way I was treated. No pressure from the salesman or management. I will be buying from here in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Wonderful service.

    From buying vehicles to having service done to my vehicles, Sutherlin is always willing to go the extra mile to make sure I am taken care of. I wi...


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    From buying vehicles to having service done to my vehicles, Sutherlin is always willing to go the extra mile to make sure I am taken care of. I will never go to another Nissan dealer as long as I live in this area.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Great dealership all around!

    Just bought my 3rd vehicle from Sutherlin and every experience has been great! I have worked all my deals through Zach Barbato and Taylor Jackson ...


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    Just bought my 3rd vehicle from Sutherlin and every experience has been great! I have worked all my deals through Zach Barbato and Taylor Jackson and they take care of my family and I every time we are there!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • EXCELLENT Customer Service!

    I was in terrible need of a vehicle for about a couple of weeks after my old car had given up on me. I walked into Sutherlin Nissan with expectati...


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    I was in terrible need of a vehicle for about a couple of weeks after my old car had given up on me. I walked into Sutherlin Nissan with expectations of a smooth talker that just wanted all of my money with minimal time/effort. This couldn't be further from the truth! From beginning to end, my experience at Sutherlin Nissan Mall of Georgia was an impeccable one! I dealt with Shelton Thacker, who not only listened to my needs, but delivered on them. Not only was he able to meet my price point, he took care of the physical characteristics of my vehicle that needed to be adjusted. This was such a "WOW" experience. I am so happy that I decided to purchase a vehicle at this dealership and would hands-down recommend Sutherlin Nissan to anyone! Ask for Shelton Thacker :)

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • THIS WAS THE BEST DEALERSHIP WE HAVE EVER BEEN TO

    THIS WAS THE BEST DEALERSHIP WE HAVE EVER BEEN TO. We used the online sales team, which gave us the price before we even came to the showroom. Onc...


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    THIS WAS THE BEST DEALERSHIP WE HAVE EVER BEEN TO. We used the online sales team, which gave us the price before we even came to the showroom. Once they got there they sold us the car for the aggreed price quoted. NO HASSLE, NO PRESSURE.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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